Samsung HT-Q9T/XSG, HT-Q9R/ELS manual Before Calling for Service, Symptom Check/Remedy

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom		Check/Remedy
Disc tray does not open.	• Is the power cord plugged securely into the outlet?
	• Turn off the power and then turn it back on.
	• Check the region number of the DVD.
Playback does not start.		DVD discs purchased from abroad may not be playable.
	• CD-ROMs and DVD-ROMs cannot be played on this Home
		Theater.
	• Make sure that the rating level is correct.
Playback does not start	• Are you using a deformed disc or a disc with scratches on
immediately when the
	•	the surface?
Play/Pause button is pressed.		Wipe the disc clean.
	• No sound is heard during fast playback, slow playback, and step
Sound is not produced.		motion playback.
	• Are the speakers connected properly? Is the speaker setup cor-
		rectly customized?
	• Is the disc severely damaged?
	• When listening to a CD or radio, sound is output to the front
		speakers (L/R) only. Select "PRO LOGIC II" by pressing
Sound can be heard only		(Dolby Pro Logic II) on the remote control to use all six speak-
		ers.
from a few speakers and
	• Make sure that the DVD disc is 5.1-CH compatible.
not all six.	•	If you set C, SL, and SR to NONE in the speaker mode in the
		audio setup of the setup screen, no sound is heard from the
		center speaker and the front left and right speakers. Set C, SL,
		and SR to SMALL.
Picture does not appear, sound	• Was the Home Theater suddenly moved from a cold place to a
is not produced, or the disc		warm one? When condensation forms inside the player, remove
		the disc and let the player stand for 1 or 2 hours with the power on.
tray opens 2 to 5 seconds later.
		(You can use the player again after condensation disappears.)
Dolby Digital 5.1 CH	• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital
Surround Sound is not pro-		5.1 CH Surround Sound is produced only if the disc is recorded
		with 5.1 channel sound.
duced.	• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in
		the information display?

Symptom		Check/Remedy
• Disc is rotating but no pic-	• Is the TV power on?
ture is produced.
	• Are the video cables connected properly?
• Picture quality is poor and	• Is the disc dirty or damaged?
picture is shaking.	•	A poorly manufactured disc may not be playable.

•Is the remote control being operated within its operation range of

The remote control does		angle and distance?
not work.	• Are the batteries exhausted?
	• Have you selected the mode(TV/DVD) functions of the remote
		control (TV or DVD) correctly?
Audio language and subti-	• Audio language and subtitles will not work for DVDs not containing
tles do not work.		them. And depending on the disc, they may work differently.
Menu screen does not appear even	• Are you using a disc that does not contain menus?
when the menu function is selected.
Aspect ratio cannot be	• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
		mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
changed.		ratio only. Refer to the DVD disc jacket and then select the appro-
		priate function.
• The main unit is not working.	•
		Turn off the power and hold the button on the main unit for
(Example: The power goes out or
		longer than 5 seconds.
strange noise is heard.)
• The Home Theater is not	Using the RESET function will erase all stored settings.
working normally.	Do not use this unless necessary.
	• While “NO DISC” message appears on the display of main unit, hold
The password for rating		the main unit's button for longer than 5 seconds. “INITIALIZE”
	•	appears on the display and all settings will return to the default values.
level has been forgotten.		Press the POWER button.
	Using the RESET function will erase all stored settings.
	Do not use this unless necessary.
Can't receive radio broad-	•	Is the antenna connected properly?
cast.	• If the antenna's input signal is weak, install an external FM antenna
		in an area with good reception.

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MISCELLANEOUS

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