Samsung HT-Q9R/ELS manual Before Calling for Service

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom Check/Remedy

Symptom Check/Remedy

GB

Disc tray does not open.

Playback does not start.

Playback does not start immediately when the Play/Pause button is pressed.

Sound is not produced.

Sound can be heard only from a few speakers and not all six.

Picture does not appear, sound is not produced, or the disc tray opens 2 to 5 seconds later.

Dolby Digital 5.1 CH Surround Sound is not pro- duced.

•Is the power cord plugged securely into the outlet?

•Turn off the power and then turn it back on.

•Check the region number of the DVD.

DVD discs purchased from abroad may not be playable.

•CD-ROMs and DVD-ROMs cannot be played on this Home Theater.

•Make sure that the rating level is correct.

•Are you using a deformed disc or a disc with scratches on the surface?

•Wipe the disc clean.

•No sound is heard during fast playback, slow playback, and step motion playback.

•Are the speakers connected properly? Is the speaker setup cor- rectly customized?

•Is the disc severely damaged?

•When listening to a CD or radio, sound is output to the front speakers (L/R) only. Select "PRO LOGIC II" by pressing (Dolby Pro Logic II) on the remote control to use all six speak- ers.

•Make sure that the DVD disc is 5.1-CH compatible.

•If you set C, SL, and SR to NONE in the speaker mode in the audio setup of the setup screen, no sound is heard from the center speaker and the front left and right speakers. Set C, SL, and SR to SMALL.

•Was the Home Theater suddenly moved from a cold place to a warm one? When condensation forms inside the player, remove the disc and let the player stand for 1 or 2 hours with the power on. (You can use the player again after condensation disappears.)

•Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is produced only if the disc is recorded with 5.1 channel sound.

•Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in the information display?

•Disc is rotating but no pic- ture is produced.

•Picture quality is poor and picture is shaking.

The remote control does not work.

Audio language and subti- tles do not work.

Menu screen does not appear even when the menu function is selected.

Aspect ratio cannot be changed.

•The main unit is not working.

(Example: The power goes out or strange noise is heard.)

•The Home Theater is not

working normally.

The password for rating level has been forgotten.

Can't receive radio broad- cast.

•Is the TV power on?

•Are the video cables connected properly?

•Is the disc dirty or damaged?

•A poorly manufactured disc may not be playable.

•Is the remote control being operated within its operation range of angle and distance?

•Are the batteries exhausted?

•Have you selected the mode(TV/DVD) functions of the remote control (TV or DVD) correctly?

•Audio language and subtitles will not work for DVDs not containing them. And depending on the disc, they may work differently.

•Are you using a disc that does not contain menus?

•You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to the DVD disc jacket and then select the appro- priate function.

•Turn off the power and hold the button on the main unit for longer than 5 seconds.

Using the RESET function will erase all stored settings. Do not use this unless necessary.

•While “NO DISC” message appears on the display of main unit, hold

the main unit's button for longer than 5 seconds. “INITIALIZE” appears on the display and all settings will return to the default values.

•Press the POWER button.

Using the RESET function will erase all stored settings. Do not use this unless necessary.

•Is the antenna connected properly?

•If the antenna's input signal is weak, install an external FM antenna in an area with good reception.

MISCELLANEOUS

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