Before
Calling for Service
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.
Symptom
Check/Remedy
Disc tray does not open. | • Is the power cord plugged securely into the outlet? | ||||||||
| • Turn off the power and then turn it back on. | ||||||||
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Playback does not start. | • Check the region number of the DVD. | ||||||||
DVD discs purchased from abroad may not be playable. | |||||||||
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| player. | ||||||||
| • Make sure that the rating level is correct. | ||||||||
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Playback does not start | • Are you using a deformed disc or a disc with scratches on | ||||||||
immediately when the | |||||||||
the surface? | |||||||||
Play/Pause button is pressed. | • Wipe the disc clean. | ||||||||
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Sound is not produced. | • No sound is heard during fast playback, slow playback, and step | ||||||||
motion playback. | |||||||||
| • Are the speakers connected properly? Is the speaker setup | ||||||||
| correctly customized? | ||||||||
| • Is the disc severely damaged? | ||||||||
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Sound can be heard only | • When listening to a CD or radio, sound is output to the front | ||||||||
speakers (L/R) only. Select "PRO LOGIC II" by pressing |
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from a few speakers and | (Dolby Pro Logic II) on the remote control to use all six speakers. | ||||||||
not all six. | • Make sure that the DVD disc is | ||||||||
• If you set C, SL, and SR to NONE in the speaker mode in the | |||||||||
| audio setup of the setup screen, no sound is heard from the | ||||||||
| center speaker and the front left and right speakers. Set C, SL, | ||||||||
| and SR to SMALL. | ||||||||
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Picture does not appear, sound | • Was the DVD player suddenly moved from a cold place to a warm | ||||||||
is not produced, or the disc | one? When condensation forms inside the player, remove the disc | ||||||||
and let the player stand for 1 or 2 hours with the power on. (You | |||||||||
tray opens 2 to 5 seconds later. | |||||||||
can use the player again after condensation disappears.) | |||||||||
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Dolby Digital 5.1 CH | • Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 | ||||||||
Surround Sound is not | CH Surround Sound is produced only if the disc is recorded with | ||||||||
5.1 channel sound. | |||||||||
produced. | • Is the audio language correctly set to DOLBY DIGITAL | ||||||||
| the information display? | ||||||||
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