Troubleshooting

Before requesting service, please check the following.

Symptom

 

Check

 

Remedy

 

 

 

 

 

The unit will not turn on.

Is the power cord plugged into the

Connect the power plug to the outlet.

 

 

outlet?

 

 

A function does not work

Is there static electricity in the air?

Disconnect the power plug and

when the button is pressed.

 

 

 

connect it again.

Sound is not produced.

Are the speakers and external

Connect them correctly.

 

 

components connected properly?

Press the MUTE button to cancel the

 

Is the Mute function on?

 

function.

 

Is the volume set to minimum?

Adjust the volume.

 

Is the Speaker Size set incorrectly to

Refer to pages 41 to select LARGE,

 

 

NONE?

 

SMALL or YES.

Picture does not appear on a

Is the external component connected

Connect it correctly.

TV when the function is

 

properly?

 

 

selected.

 

 

 

 

Remote controller does not

Are the batteries drained?

Replace with new batteries.

work.

Is the distance between remote

Operate at close distance.

 

 

control and main unit too great?

 

 

The sound from the left/right

Are the left/right speaker or left/right

Check the left/right channel and

channels is reversed.

 

input/output cables connected

 

connect it/them correctly.

 

 

properly?

 

 

Can't receive radio

Is FM antenna connected properly?

Connect the antenna correctly.

broadcasts.

 

 

If the input strength of antenna signal

 

 

 

 

is weak, install the FM antenna in a

 

 

 

 

place with good reception.

There is no sound from

• Are the surround speakers connected

• Refer to pages 16 ~18 to connect

surround speakers.

 

properly?

 

them properly.

 

Is SURR (surround) incorrectly set to

Refer to page 41 to select LARGE or

 

 

NONE in the Speaker Size?

 

SMALL.

 

Is surround mode set to stereo?

Refer to pages 55 ~ 56 to select

 

 

 

 

proper Surround Mode.

There is no sound from

• Are the surround back speakers

• Refer to pages 16 ~18 to connect

surround back speakers

 

connected properly?

 

them properly.

 

• Is SBACK (Surround Back) set to

• Refer to page 41 to select LARGE

 

 

NONE in the Speaker Size?

 

or SMALL.

 

• Is Surround Mode set to EX/ES?

 

 

• Refer to page 48 to set Surround

 

 

 

 

 

 

 

Mode to EX/ES.

Can't select EX/ES mode.

• Is SBACK (Surround Back) set to

• Refer to page 41 to select LARGE or

 

 

NONE in the Speaker Size?

 

SMALL.

 

• Is the input signal selected properly?

• Use a 7.1 channel external

 

 

 

 

component.

ENG

● TROUBLESHOOTING

65

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Samsung HW-C900-XAA user manual Troubleshooting, None?

HW-C900-XAA, HW-C900 specifications

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