Samsung HW-H430/XN, HW-H430/TK, HW-H430/EN, HW-H430/ZF manual Troubleshooting

troubleshooting

Before requesting service, please check the following.

Symptom	Check		Remedy
The unit will not turn on.	• Is the power cord plugged into	• Connect the power plug to the
	the outlet?	outlet.
A function does not work when the	• Is there static electricity in the	• Disconnect the power plug and
button is pressed.	air?	connect it again.
Sound is not produced.	• Is the unit properly connected	• Connect it correctly.
	to your TV?	• Press the Mute button to
	• Is the Mute function on?	cancel the function.
	• Is the volume set to minimum?	• Adjust the volume.
The remote control does not work.	• Are the batteries drained?	• Replace with new batteries.
	• Is the distance between remote	• Move closer to the unit.
	control and main unit too far?
The sound from the left/right	• Are the left/right audio output	• Check the left/right channel and
channels are reversed.	cables from the TV connected	connect it/them correctly.
	properly?
The Soundconnect (TV pairing)	• Does your TV support	• Soundconnect is supported by
failed.	Soundconnect?	some Samsung TVs released
	• Is your TV firmware the latest	after 2012. Check your TV to
		see if it supports
	version?
		Soundconnect.
	• Does an error occur when
		• Update your TV with the latest
	connecting?
		firmware.
	• Reset the TV MODE and
		• Contact the call center.
	connect again.
		• Press	button for 5 seconds
		to reset the product.

ENG

● TROUBLESHOOTING

19