TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
●● | Is the power cord plugged into the outlet? | ¼¼Connect the power plug to the outlet. |
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A function does not work when the button is pressed. | ||
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●● | Is there static electricity in the air? | ¼¼Disconnect the power plug and connect it again. |
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Sound is not produced. |
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●● | Is the Mute function on? | ¼¼Press the Mute button to cancel the MUTE function. |
●● | Is the volume set to minimum? | ¼¼Adjust the Volume. |
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The remote control does not work. |
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●● | Are the batteries drained? | ¼¼Replace with new batteries. |
●● | Is the distance between the remote control and main | ¼¼Move closer to the unit. |
| unit too far? |
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The TV SoundConnect (TV pairing) failed. |
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●● | Does your TV support TV SoundConnect? | ¼¼TV SoundConnect is supported by some Samsung |
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| TVs released from 2012 on. Check your TV to see if it |
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| supports TV SoundConnect. |
●● | Is your TV firmware the latest version? | ¼¼Update your TV with the latest firmware. |
●● | Does an error occur when connecting? | ¼¼Contact the Samsung Call Center. |
●● | Reset the TV MODE and connect again. | ¼¼Press and hold the +#button for 5 seconds to reset |
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| the TV SoundConnect connection. |
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