TROUBLESHOOTING

Before seeking assistance, check the following.

The unit will not turn on.

Is the power cord plugged into the outlet?

Connect the power plug to the outlet.

A function does not work when the button is pressed.

Is there static electricity in the air?

Disconnect the power plug and connect it again.

Sound is not produced.

Is the Mute function on?

Press the (Mute) button to cancel the function. Is the volume set to minimum?

Adjust the Volume.

The remote control does not work.

Are the batteries drained?

Replace with new batteries.

Is the distance between the remote control and main unit too far?

Move closer to the unit.

The TV SoundConnect (TV pairing) failed.

Does your TV support TV SoundConnect?

TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

Is your TV firmware the latest version?

Update your TV with the latest firmware. Does an error occur when connecting?

Contact the Samsung Call Centre. Reset the TV mode and connect again.

Press and hold the & button for 5 seconds to reset the TV SoundConnect connection.

The blue indicator on the rear of the subwoofer is not lit and the subwoofer is not producing sound.

Is the main unit power on?

Check the power cord. If the power cord is plugged in correctly, check the main unit. If your main unit is off (in standby mode), the subwoofer will also be in standby mode and the blue LED won't be lit.

Your subwoofer may not be connected to the main unit of the product.

Try to connect your subwoofer again.

LICENSE

Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, DTS in combination with the Symbol, and DTS 2.0 Channel are registered trademarks or trademarks of DTS, Inc. in the United States and/or other countries. © DTS, Inc. All Rights Reserved.

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Samsung HW-K360/ZF manual Troubleshooting, License

HW-K360/ZF specifications

Samsung has made significant strides in the soundbar market, offering an impressive lineup that includes models like the HW-K369/XE, HW-K360/EN, HW-K360/ZF, and HW-K360/XN. These soundbars are designed to enhance your audio experience while seamlessly complementing your television.

One of the standout features across these models is the wireless surround sound capability. The HW-K369/XE, HW-K360/EN, HW-K360/ZF, and HW-K360/XN are engineered to provide a more immersive audio experience by allowing users to connect additional wireless speakers. This technology creates a multi-dimensional sound field that draws you into your movie, music, or gaming sessions.

These soundbars are also equipped with Samsung’s Smart Sound technology, which automatically analyzes the content you’re watching to optimize the sound settings in real-time. Whether you’re watching a peaceful drama or an action-packed blockbuster, the soundbar adapts, ensuring you get the best audio experience tailored to what you're viewing.

Another characteristic is the enhanced bass performance offered by the built-in subwoofers present in these soundbars. The subwoofers deliver deep, powerful bass that adds depth and richness to the audio, making for an exciting listening experience whether you're enjoying music, movies, or games.

The HW-K369/XE and HW-K360 series support Bluetooth connectivity, allowing users to stream music directly from their smartphones or other compatible devices. This feature makes it convenient to enjoy your favorite playlists or podcasts without the hassle of wires, providing flexibility in how you experience your audio content.

Ease of use is evident in the design of these soundbars. They come with a sleek, modern aesthetic that fits well in any home theater setup. Additionally, the intuitive control options—whether through the included remote or the Samsung Audio Remote app—make it easy to navigate and customize audio settings to your liking.

Ultimately, the Samsung HW-K369/XE, HW-K360/EN, HW-K360/ZF, and HW-K360/XN soundbars represent a thoughtful blend of technology and design. With their range of features such as wireless surround capabilities, Smart Sound technology, robust bass, Bluetooth streaming, and user-friendly controls, these models are excellent choices for anyone looking to enhance their home entertainment experience.