TROUBLESHOOTING
Before seeking assistance, check the following.
The unit will not turn on.
Is the power cord plugged into the outlet?
Connect the power plug to the outlet.
A function does not work when the button is pressed.
Is there static electricity in the air?
Disconnect the power plug and connect it again.
Sound is not produced.
Is the Mute function on?
Press the 
(Mute) button to cancel the function. Is the volume set to minimum?
Adjust the Volume.
The remote control does not work.
Are the batteries drained?
Replace with new batteries.
Is the distance between the remote control and main unit too far?
Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
Does your TV support TV SoundConnect?
TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.
Is your TV firmware the latest version?
Update your TV with the latest firmware. Does an error occur when connecting?
Contact the Samsung Call Centre. Reset the TV mode and connect again.
Press and hold the &button for 5 seconds to reset the TV SoundConnect connection.
The blue indicator on the rear of the subwoofer is not lit and the subwoofer is not producing sound.
Is the main unit power on?
Check the power cord. If the power cord is plugged in correctly, check the main unit. If your main unit is off (in standby mode), the subwoofer will also be in standby mode and the blue LED won't be lit.
Your subwoofer may not be connected to the main unit of the product.
Try to connect your subwoofer again.
LICENSE
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic, and the
For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, DTS in combination with the Symbol, and DTS 2.0 Channel are registered trademarks or trademarks of DTS, Inc. in the United States and/or other countries. © DTS, Inc. All Rights Reserved.
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