TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
• Is the power cord plugged into the outlet? | Connect the power plug to the outlet. | |
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A function does not work when the button is pressed. | ||
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• Is there static electricity in the air? | Disconnect the power plug and connect it again. | |
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Sound is not produced. |
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• Is the Mute function on? | Press the Mute button to cancel the function. | |
• Is the volume set to minimum? | Adjust the Volume. | |
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The remote control does not work. |
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• Are the batteries drained? | Replace with new batteries. | |
• Is the distance between the remote control and | Move closer to the unit. | |
main unit too far? |
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The TV SoundConnect (TV pairing) failed. |
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• Does your TV support TV SoundConnect? | TV SoundConnect is supported by some | |
• Is your TV firmware the latest version? | Samsung TVs released from 2012 on. Check your | |
TV to see if it supports TV SoundConnect. | ||
• Does an error occur when connecting? | ||
Update your TV with the latest firmware. | ||
• Reset the TV MODE and connect again. | ||
Contact the Samsung call centre. | ||
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| Press and hold the ► button for 5 seconds to | |
| reset the TV SoundConnect connection. | |
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The red LED on the subwoofer blinks and the subwoofer is not producing sound. | ||
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• Your subwoofer may not be connected to the | Try to connect your subwoofer again. | |
main body of the product. | (See Page 13) | |
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Try to connect your subwoofer again. |
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• Try to adjust the vibration of your subwoofer. | Press the WOOFER button on your remote | |
| control to adjust its value (between | |
| SW+6). | |
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ENG
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