Troubleshooting Guide, Testing the Product

Chapter 08

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

――Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1Power off both the PC and product.

2Disconnect the cables from the product.

3Power on the product.

4If the message Check Signal Cable appears, the product is working normally.

――If the screen remains blank, check the PC system, video controller and cable.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the message Not Optimum Mode will appear for a short time.

――The displayed resolution may vary, depending on the computer system settings and cables.

Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked.

Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC.

The blank spaces found on the screen have nothing to do with the product.

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card.

If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version.

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings.)

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly.

The message Check Signal Cable appears.

Check that the cable is properly connected to the product.

Check that the device connected to the product is powered on.

LC24F390FHMXCH, LC24F390FHIXCI, LC32F391FWMXUE, LC24F390FHMXUE, LC32F391FWMXCH specifications

Samsung has consistently delivered innovative display solutions, and their range of monitors is no exception. Among their noteworthy models are the Samsung LC32F391FWUXEN, LC27F390FHUXEN, LC24F396FHUXEN, LS22E45UDW/EN, and LC27F396FHUXEN. Each of these monitors combines advanced technology with ergonomic designs to enhance the user experience.

The Samsung LC32F391FWUXEN stands out with its 32-inch curved screen, providing a more immersive viewing experience. Its Full HD resolution ensures crisp and clear images, while the 1800R curvature enhances the field of view, making it ideal for gaming and movie-watching. The monitor features Samsung's advanced VA panel technology, which ensures deeper blacks and vibrant colors, making it suitable for creative professionals who require accurate color reproduction. Additionally, the monitor is equipped with Eye Saver Mode and Flicker-Free technology, which reduce eye strain during extended use.

Similar in design, the Samsung LC27F390FHUXEN offers a slightly smaller 27-inch curved display. It shares many characteristics with its larger counterpart, including the same VA panel for excellent contrast and color delivery. Its ultra-slim profile makes it a stylish addition to any desk setup, while its Game Mode optimizes the screen for gaming by adjusting the settings for fast-moving visuals.

For those seeking a more compact option, the Samsung LC24F396FHUXEN features a 24-inch curved screen that provides an engaging viewing experience in smaller spaces. It benefits from the same core technologies, such as the Eye Saver Mode and Flicker-Free technology, ensuring comfortable usage for long durations.

The LS22E45UDW/EN, a 22-inch flat monitor, is ideal for professionals who need reliable displays for productivity tasks. This monitor utilizes LED backlighting for improved energy efficiency and vibrant images. It also comes with an ergonomic stand that offers tilt adjustments and VESA compatibility for wall mounting.

Finally, the LC27F396FHUXEN strikes a balance between performance and aesthetic appeal with its 27-inch curved display. Featuring Samsung’s Anti-Glare technology, this monitor ensures that reflections do not hinder the viewing experience. It’s designed for versatility, making it an excellent choice for both gaming and everyday tasks.

Collectively, these Samsung monitors offer a diverse range of features and specifications tailored to meet the varying demands of users, making them an excellent choice for both work and play.