8Troubleshooting Guide

8.1.3 Check the followings.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the

 

product and PC, and ensure the connection is

 

secure.

 

("2.2 Connecting and Using a PC")

 

 

Blank spaces are found on all four sides of the

The blank spaces found on the screen have

screen when an HDMI or HDMI-DVI cable is

nothing to do with the product.

connected to the product and PC.

Blank spaces on the screen are caused by the

 

 

PC or graphics card. To resolve the problem,

 

adjust the screen size in the HDMI or DVI

 

settings for the graphics card.

 

If the graphics card settings menu does not

 

have an option to adjust the screen size,

 

update the graphics card driver to the latest

 

version.

 

(Please contact the graphics card or computer

 

manufacturer for further details about how to

 

adjust the screen settings.)

 

 

 

 

Screen issue

 

 

The power LED is off. The screen will not

Make sure that the power cord is connected.

switch on.

("2.2 Connecting and Using a PC")

 

 

 

No Signal is displayed on the screen (refer to

Check that the product is connected correctly

"Connecting to a PC").

with a cable

 

("2.2 Connecting and Using a PC")

 

 

 

Check that the device connected to the

 

product is powered on.

 

 

Not Optimum Mode is displayed.

This message is displayed when a signal from

 

the graphics card exceeds the product's

 

maximum resolution and frequency.

 

 

 

Refer to the Standard Signal Mode Table and

 

set the maximum resolution and frequency

 

according to the product specifications.

 

 

The images on the screen look distorted.

Check the cable connection to the product

 

("2.2 Connecting and Using a PC")

 

 

8 Troubleshooting Guide 108

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Samsung LH40HDBPLGD/EN manual Check the followings, Installation issue PC mode, Screen issue, Not Optimum Mode is displayed

LH40HDBPLGD/EN, LH32HDBPLGD/EN specifications

The Samsung LH32HDBPLGD/EN and LH40HDBPLGD/EN are advanced digital signage displays designed for various business applications, showcasing impressive features and cutting-edge technology. Both models are tailored for a professional environment, making them ideal for retail, corporate, and educational settings.

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One of the standout features of Samsung’s digital signage displays is the ability to operate continuously for extended periods without overheating or degrading performance. Designed for 24/7 operation, these models are suitable for environments that require constant content delivery, such as airports, shopping malls, and control rooms.

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In conclusion, the Samsung LH32HDBPLGD/EN and LH40HDBPLGD/EN digital signage displays are an excellent investment for businesses looking to enhance their communication capabilities. With their impressive display quality, 24/7 reliability, versatile connectivity, and robust content management features, these models are well-suited to meet the dynamic needs of modern enterprises while delivering impactful visual experiences.