9Troubleshooting Guide

9.1Requirements Before Contacting Samsung Customer Service Center

9.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

2

3

4

Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message "Check Signal Cable" appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

9.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "10.3 Standard Signal Mode Table"), the message "Not Optimum Mode" will appear for a short time.

9.1.3 Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product

 

and PC, and ensure the connectors are locked.

 

(Refer to "2.3 Connecting and Using a PC")

 

 

 

 

Screen issue

 

 

The power LED is off. The screen will not switch

Check that the power cable is connected

on.

properly. (Refer to "2.3 Connecting and Using a

 

PC")

 

 

The message "Check Signal Cable" appears.

Check that the cable is properly connected to the

 

product. (Refer to "2.3 Connecting and Using a

 

PC")

 

 

 

Check that the device connected to the product is

 

powered on.

 

 

9 Troubleshooting Guide 68

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Samsung LS22C20KNY/EN, LS22C20KBSZ/EN Troubleshooting Guide, Testing the Product, Checking the Resolution and Frequency

LS19C20KNS/CI, LS19C20KBW/EN, LS22C20KBW/EN, LS19C20KBW/KZ, LS22C20KNY/XV specifications

Samsung has consistently been a leader in the display technology sector, and their range of monitors, including the LS19C20KNS/EN, LS22C20KBS/EN, LS24C20KBL/EN, LS22C20KNY/EN, and LS23C20KBS/EN, exemplifies their commitment to innovation and quality. These monitors cater to various user needs, whether for everyday tasks, professional work, or entertainment.

The LS19C20KNS/EN is a 19-inch monitor that offers a compact design suitable for environments where space is limited. It comes with an impressive VA panel that delivers vibrant colors and deep blacks, enhancing the viewing experience. The slim profile of this model makes it easy to fit into any workspace, while the stand allows for tilt adjustments, promoting ergonomic use.

Moving up in size, the LS22C20KBS/EN and LS22C20KNY/EN both feature a 22-inch display, ideal for users seeking a balance between screen real estate and desk space. These models utilize Samsung's advanced Display Technology for broad viewing angles and excellent color reproduction. The Flicker-Free technology minimizes eye strain during extended viewing sessions, making these monitors perfect for tasks that require long hours of focus.

The LS23C20KBS/EN features a 23-inch display, providing an even larger canvas for multitasking and media consumption. This model is equipped with Samsung’s Game Mode, optimizing the settings for gaming enthusiasts by enhancing contrast and response time. Coupled with the Low Input Lag feature, it ensures a smoother gaming experience without interruption or lag.

Finally, the LS24C20KBL/EN stands out with its 24-inch screen, delivering a Full HD resolution that brings sharpness and clarity to images and videos. The ultra-slim bezel design maximizes the screen area and is aesthetically pleasing, making it an attractive addition to any setup. Additionally, this model supports multiple connectivity options, including HDMI and VGA ports, giving users the flexibility to connect various devices.

All these Samsung monitors feature a user-friendly design, including adjustable brightness levels and presets for different viewing environments. Furthermore, their Energy Star certification underscores Samsung’s commitment to sustainability, providing energy-efficient solutions that reduce power consumption.

In summary, the Samsung LS19C20KNS/EN, LS22C20KBS/EN, LS24C20KBL/EN, LS22C20KNY/EN, and LS23C20KBS/EN monitors encompass a blend of cutting-edge technology, user-centric features, and stylish design, making them suitable for a diverse range of applications from casual use to professional environments.