Dell B-FCX Troubleshooting

PowerConnect B-FCX Switch Hardware Installation Guide 65

53-1002267-01

Chapter

6

Troubleshooting

Diagnosing switch indicators

Power and cooling problems

If the power indicator does not turn on when the power cord is plugged in, you may have a problem

with the power outlet, power cord, or internal power supply. However, if the unit powers off after

running for a while, check for loose power connections, power losses or surges at the power outlet,

and verify that the fans on the unit are unobstructed and running prior to shutdown. If you still

cannot isolate the problem, then the internal power supply may be defective. In this case, contact

Technical Support for assistance.

Installation

Verify that all system components have been properly installed. If one or more components appear

to be malfunctioning (such as the power cord or network cabling), test them in an alternate

environment where you are sure that all the other components are functioning properly.

TABLE 2 6 Tro uble shoo ting cha rt

Symptom Action

Power LED is Off •Internal power supply is disconnected.

•Check connections between the switch, the power cord, and the wall outlet.

•Contact Technical Support.

Power LED is Amber Internal power supply has failed. Contact Technical Support.

Diag LED is Amber •The switch self test has detected a fault.

•Power cycle the switch to try and clear the condition. If the condition persists,

contact Technical Support.

Link LED is Off •Verify that the switch and attached device are powered on.

•Be sure the cable is plugged into both the switch and corresponding device.

•Verify that the proper cable type is used and its length does not exceed specified

limits.

•Check the adapter on the attached device and cable connections for possible

defects. Replace the defective adapter or cable if necessary.

Contents

Main Page Contents About This Document Chapter 1 Product Overview Chapter 2 Installing the PowerConnect B-FCX Switch Chapter 3 Checking Network Devices and Testing Connectivity Chapter 4 Managing the PowerConnect B-FCX Hardware Chapter 5 Hardware Specifications Chapter 6 Troubleshooting Appendix A Regulatory Statements Appendix B Cautions and Danger Notices Page About This Document Audience Supported hardware and software Document conventions Related publications Getting technical help or reporting errors Contacting Dell Page Product Overview Hardware features FIGURE 1 FIGURE 2 FIGURE 3 E AIRFLOW FIGURE 6 Control features TABLE 1 Serial management interface (DB9 Console port) Out-of-band RJ45 management interface Network interfaces for PowerConnect B-FCX624s and PowerConnect B-FCX648s Network interfaces for PowerConnect B-FCX624 and PowerConnect B-FCX648 TABLE 2 Device Slot 1 Slot 2 Slot 3 SFP interfaces Table 3 describes the network interfaces supported on PowerConnect B-FCX devices. Optional two-port 10 Gbps XFP uplink module TABLE 3 Interface Show Media Description Description Optional Four-port 1 Gbps SFP and 10 Gbps SFP+ modules FIGURE 8 TABLE 4 TABLE 5 FIGURE 9 16/10 Gbps Ethernet CX4 stacking ports Port, system, and power status LEDs for PowerConnect B-FCX624s and PowerConnect B-FCX648s TABLE 6 FIGURE 10 FIGURE 11 TABLE 7 FIGURE 12 TABLE 8 TABLE 9 Both AC OK and DC OK LEDs must be green for the device to function normally. Port, system, and power status LEDs for PowerConnect B-FCX624 and PowerConnect B-FCX648 FIGURE 13 TABLE 1 0 State LED PSU1 PSU2 Switch Status Load Sharing TABLE 11 FIGURE 14 TABLE 1 2 TABLE 11 FIGURE 15 Both AC OK and DC OK LEDs must be green for the device to function normally. Power supplies TABLE 1 3 TABLE 14 State LED PSU1 PSU2 Switch Status Redundancy FIGURE 16 Power supply unit operation Installing the PowerConnect B-FCX Switch Unpacking the device Package contents General requirements Installation tasks Installation tasks Follow all precautions when installing a Dell device. Installation precautions TABLE 1 5 Task Number General precautions Lifting precautions Power precautions Preparing the installation site Cabling infrastructure Installation location Installing the device Desktop installation FIGURE 18 Rack mount installation FIGURE 19 FIGURE 20 FIGURE 21 Connecting devices in a stack PowerConnect B-FCX624s and PowerConnect B-FCX648s devices FIGURE 22 PowerConnect B-FCX624 and PowerConnect B-FCX648 devices FIGURE 23 24 PowerConnect B-FCX Switch Hardware Installation Guide 53-1002267-01 Powering on the system FastIron FCX648S Powering on the system 1357911 131517192123 Reset 1 PS 2 Diag Console Mgmt 25 27 29 31 33 35 37 39 41 43 45 47 Attaching a PC or terminal FIGURE 26 15 6 9 Installing and replacing a power supply unit TABLE 16 FIGURE 27 Installing or replacing fan trays on PowerConnect B-FCX624s and PowerConnect B-FCX648s devices FIGURE 28 Installing or replacing fan trays on PowerConnect B-FCX624 and PowerConnect B-FCX648 devices FIGURE 29 Installing an optional module on PowerConnect B-FCX624s or PowerConnect B-FCX648s devices FIGURE 30 Installing an optional module in PowerConnect B-FCX624 and PowerConnect B-FCX648 devices FIGURE 31 Page Checking Network Devices and Testing Connectivity Assigning permanent passwords Setting passwords Recovering from a lost password Configuring IP addresses Devices running Layer 2 software Devices running Layer 3 software Configuring IP parameters for devices running Layer 3 software Deleting an IP address Connecting network devices Connectors. 10/100BASE-TX Crossover Cable Cable specifications Connecting to Ethernet or fast Ethernet hubs Connecting to workstations, servers, or routers Automatic MDI or MDIX detection Connecting a network device to a fiber port Fiber Optic transceivers Installing a transceiver TABLE 17 TABLE 1 8 FIGURE 34 FIGURE 35 Cabling a fiber optic transceiver Cleaning the fiber optic connectors Testing connectivity Pinging an IP address Observing LEDs Testing connectivity TABLE 1 9 Troubleshooting network connections device) are snug. TABLE 1 9 Meaning Abnormal State Meaning or Action LED Desired State Using Virtual Cable Testing to diagnose a cable Configuration notes Command syntax Viewing the results of the cable analysis Digital optical monitoring TABLE 2 0 Page Managing the PowerConnect B-FCX Hardware Managing temperature settings Using the temperature sensor Displaying the temperature Displaying Syslog messages for temperature Changing temperature warning and shutdown levels Managing temperature settings 4 Changing the shutdown temperature Managing temperature settings Changing the temperature polling interval Removing MAC address entries Displaying PowerConnect B-FCX CPU usage Hardware maintenance schedule Replacing a copper or fiber optic module Removing a copper or fiber optic module FIGURE 36 Cabling a fiber optic module Cleaning the fiber optic connectors Page Hardware Specifications Hardware specifications Table 2 2 provides the operating environment specifications. This chapter provides the hardware specifications for PowerConnect B-FCX devices. Physical dimensions and weight Cooling system and fans TABLE 2 3 FIGURE 39 FIGURE 40 FIGURE 41 Hardware specifications 5 Pinouts and signalling This section describes the pinout diagrams for the DB-9 connector and RJ45 port jacks. 6 9 FIGURE 43 Serial (Console) port pinouts Cable specifications TABLE 2 4 Hardware specifications 5 Power cords For Class 1, 2, or 3 power usage, these devices can support up to 48 ports. AC power supply specifications TABLE 2 4 Cable Type Connector Type Core Diameter (microns) Page Troubleshooting Diagnosing switch indicators Power and cooling problems Installation In-band access A Regulatory Statements A Japan power cord Korea Russia Class A statement . Regulatory compliance Page Appendix B Cautions and Danger Notices Cautions Cautions CAUTION VORSICHT MISE EN GARDE PRECAUCIN Danger notices Danger notices Danger notices B