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Chapter 8
TIP: If the Wireless Network Test indicates the signal is weak, try moving the printer closer to the wireless router.
Advanced wireless troubleshooting
If you have tried the steps provided in Basic wireless troubleshooting and are still unable to connect to your printer to the wireless network, try the following steps in the order presented:
•Step 1: Make sure your computer is connected to your network
•Step 2: Make sure that the printer is connected to your network
•Step 3: Check to see if the firewall software is blocking communication
•Step 4: Make sure the printer is online and ready
•Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only)
•Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN)
•After resolving the problems
Step 1: Make sure your computer is connected to your network
Make sure your computer is connected to your
To check a wired (Ethernet) connection
▲Many computers have indicator lights beside the port where the Ethernet cable from the router connects to your computer. Usually there are two indicator lights, one that is on and another that blinks. If your computer has indicator lights, check to see if the indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to the computer and the router. If you still do not see lights, there might be a problem with the router, the Ethernet cable, or your computer.
NOTE: Macintosh computers do not have indicator lights. To check the Ethernet connection on a Macintosh computer, click System Preferences in the Dock, and then click Network. If the Ethernet connection is working correctly,
120 Solve a problem