Use Web Services....................................................................................................................

70

HP ePrint............................................................................................................................

70

Print using HP ePrint....................................................................................................

70

Find the printer’s email address...................................................................................

70

Turn off HP ePrint.........................................................................................................

71

Printer Apps........................................................................................................................

71

Use Printer Apps...........................................................................................................

71

Manage Printer Apps....................................................................................................

71

Turn off Printer Apps.....................................................................................................

71

Remove Web Services.............................................................................................................

72

7 Work with ink cartridges

 

Information on ink cartridges and the printhead.......................................................................

73

Check the estimated ink levels.................................................................................................

74

Print when one or more ink cartridges are depleted.................................................................

74

Replace the ink cartridges........................................................................................................

75

Store printing supplies..............................................................................................................

76

Usage information collection....................................................................................................

76

8 Solve a problem

 

HP support................................................................................................................................

78

Obtain electronic support....................................................................................................

79

HP support by phone..........................................................................................................

79

Before you call..............................................................................................................

79

Phone support period...................................................................................................

80

Telephone support numbers.........................................................................................

80

After the phone support period.....................................................................................

82

General troubleshooting tips and resources.............................................................................

82

Solve printer problems..............................................................................................................

82

The printer shuts down unexpectedly.................................................................................

83

The printer is making some unexpected noises.................................................................

83

Alignment fails....................................................................................................................

83

The printer is not responding (nothing prints).....................................................................

83

The printer prints slowly......................................................................................................

84

Blank or partial page printed...............................................................................................

85

Something on the page is missing or incorrect...................................................................

86

Placement of the text or graphics is wrong.........................................................................

86

Print quality troubleshooting.....................................................................................................

87

Solve paper-feed problems......................................................................................................

94

Solve copy problems................................................................................................................

96

No copy came out...............................................................................................................

96

Copies are blank.................................................................................................................

96

Documents are missing or faded........................................................................................

97

Size is reduced...................................................................................................................

97

Copy quality is poor ...........................................................................................................

97

Copy defects are apparent.................................................................................................

98

The printer prints half a page, then ejects the paper..........................................................

98

Paper mismatch..................................................................................................................

99

4