Printhead maintenance, Solution 7 Contact HP support | HP 6700

Chapter 8

prints, a Print Quality Diagnostic page can help you determine if the printing system is working correctly.

Solution 7: Contact HP support

Solution: Contact HP support for service.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

TIP: If you are using a computer running Windows, you can visit the HP online support website at www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.

Cause: There was a problem with the printhead.

Printhead maintenance

If you are experiencing problems with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues.

Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges.

This section contains the following topics:

•Clean the printhead

•Align the printhead

Clean the printhead

If your printed output is streaked or has any incorrect or missing colors, the printhead might need to be cleaned.

There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should only initiate the next phase of cleaning if the print quality is poor.

If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. For more information, see HP support.

NOTE: Cleaning uses ink, so clean the printhead only when necessary. The cleaning process takes a few minutes. Some noise might be generated in the process. Before cleaning the printhead, make sure you load paper. For more information, see Load media.

Not turning the printer off correctly can cause print quality problems. For more information, see Turn off the printer.

92 Solve a problem

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HP 6700 manual Printhead maintenance, Solution 7 Contact HP support

Contents

Officejet Page HP Officejet 6700 e-All-in- One series Safety information AccessibilityCopyright information Hewlett-Packard Company notices Contents Scan CopyFax Web Services Solve a problem Work with ink cartridges Technical information Page HP supplies and accessories Additional fax setup Network setup Printer management tools Accessibility Get startedVisual Mobility Manage Power EcoConserve Printing Supplies Understand the printer parts Front view Printing supplies area Back view Use the printer control panel Overview of buttons and lightsLabel Change printer settings Control panel display iconsIcon Purpose Select the mode To select a different modeTo change settings for a mode Change the printer settings HP Digital Solutions Select print mediaScan to Computer HP Digital Fax Fax to PC and Fax to MacPage Tips for selecting and using media Recommended papers for photo printing Load an original on the scanner glass To load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the ADF Load media Load standard-size mediaTo load standard-size media Load envelopes To load envelopes Load cards and photo paper To load cards and photo paper Insert a memory device Load custom-size mediaTo load custom-size media To connect a storage device Clean the scanner glass To clean the scanner glassMaintain the printer Clean the exterior Clean the automatic document feeder Update the printer To clean the rollers or separator pad Turn off the printer Print Print documentsPrint documents Windows Print brochures Print documents Mac OSPrint brochures Windows Print on envelopes Print brochures Mac OSQuality Normal or Best Print photos Print on envelopes WindowsPrint on envelopes Mac OS Print photos on photo paper Windows Print photos on photo paper Mac OSQuality Best or Maximum dpi Print on special and custom-size paper Print on special or custom-size paper Mac OS Set up custom sizes Mac OS Print borderless documentsPrint borderless documents Windows Select Manage Custom Sizes in the Paper Size pop-up menu Print on both sides duplexing Print borderless documents Mac OSPerform two-sided printing Windows Perform two-sided printing Mac OS Scan Scan an originalScan to a computer Scan using Webscan Scan to a memory deviceTouch Start Scan To scan using Webscan Scanning documents as editable textTo scan documents as editable text Windows Make sure the scanner glass or ADF window is clean Guidelines for scanning documents as editable textMac OS Make sure the document is loaded correctly Make sure the text on the document is clear Change copy settings CopyCopy documents To copy documents To change copy settings for a single job Fax Send a faxSend a standard fax Send a standard fax from the computer To send a standard fax from the printer control panelTouch Start Black or Start Color Send a fax manually from a phone To send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipients Receive a fax Receive a fax manuallyTo receive a fax manually Set up backup fax To set backup fax from the printer control panelOn Error Only Off Reprint received faxes from memory Poll to receive a fax Forward faxes to another numberTo reprint faxes in memory from the printer control panel Touch Poll to Receive Touch Fax Setup, and then select Advanced Fax Setup Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers Add numbers to the junk fax list To add a number to the junk fax listTouch Junk Fax Blocker Touch Add Numbers To set up Fax to PC Windows Print a Junk Fax ReportTo print a Junk Fax Report Fax to PC and Fax to Mac requirements Set up speed-dial entries Set up and change speed-dial entries Set up and change group speed-dial entriesTo set up speed-dial entries To set up group speed-dial entries Change fax settings Touch Fax Setup, and then touch Speed Dial SetupDelete speed-dial entries Print a list of speed-dial entries Configure the fax header Set the answer mode Auto answerSet the number of rings before answering Change the answer ring pattern for distinctive ring To set the number of rings before answeringTouch Rings to Answer To change the answer ring pattern for distinctive ring Set the dial type Set the redial optionsSet the fax speed Fax and digital phone services Set the fax sound volumeTo set the fax sound volume Touch Fax Sound Volume Fax over Internet Protocol Use reports To enable fax confirmation Print fax confirmation reportsTouch Fax Confirmation To include an image of the fax on the report Print fax error reports Print and view the fax logClear the fax log Print the details of the last fax transaction Print a Caller ID ReportView the Call History Web Services What are Web Services?HP ePrint Printer Apps Set up Web Services Set up Web Services using the HP printer softwareSet up Web Services using the printer’s control panel Touch Enter Proxy Use Web Services Set up Web Services using the embedded web serverPrint using HP ePrint Find the printer’s email address Turn off HP ePrint Use Printer AppsManage Printer Apps Turn off Printer Apps Remove Web Services Touch Remove Web Services Work with ink cartridges Information on ink cartridges and the printheadRelated topics Print when one or more ink cartridges are depleted Check the estimated ink levels Replace the ink cartridges To replace the ink cartridges Store printing supplies Usage information collection To turn off usage information collection Solve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Phone support period Telephone support numbers XHPERXUJUDQDLV General troubleshooting tips and resources Solve printer problemsAfter the phone support period Printer shuts down unexpectedly Printer is making some unexpected noisesAlignment fails Printer is not responding nothing prints Solution 1 Use a lower print quality setting Solution 2 Check the ink levelsPrinter prints slowly Check the cable connections Solution 3 Contact HP support Clean the printheadBlank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrect Print quality troubleshooting Check the page-orientation settingCheck the media size Solution 2 Check the ink levels Solution 3 Check the paper loaded in the input tray Solution 4 Check the paper type Solution 5 Check the print settings 6700 Printhead maintenance Solution 7 Contact HP support To clean the printhead from the control panel To clean the printhead from Toolbox WindowsTo clean the printhead from HP Utility Mac OS Information And Support section, click Clean Printheads Solve paper-feed problems Media is not coming out correctly Pages are skewingMultiple pages are being picked up Solve copy problems No copy came outCopies are blank Documents are missing or faded Size is reducedCopy quality is poor Copy defects are apparent Printer prints half a page, then ejects the paper Solve scan problems Paper mismatchScanner did nothing Scan takes too long Part of the document did not scan or text is missing Text cannot be edited Error messages appear Scanned image quality is poorCheck the originals Reload document and then restart job Image quality is better when printed Scan defects are apparentScanned image is skewed crooked Take steps to improve the scan quality Solve fax problems Fax test failedSize is reduced Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Solve fax problems 107 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Printer is having problems sending and receiving faxes Solve fax problems 111 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Printer cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Phone cord that came with my printer is not long enoughTo extend your phone cord Color faxes do not print Solve problems using Web Services and HP websites Solve problems using Web ServicesComputer cannot receive faxes Fax to PC and Fax to Mac Solve memory device problems Solve problems using HP websitesPrinter cannot read the memory device Check the memory device Solve wired Ethernet network problems General network troubleshootingPrinter cannot read photos on the memory device Check the memory device slot Solve wireless problems Basic wireless troubleshootingMake sure the wireless 802.11 light is turned on Restart components of the wireless network Advanced wireless troubleshooting To check a wired Ethernet connectionMake sure your computer is connected to your network To check a wireless connection Make sure that the printer is connected to your network Check to see if you can access the EWS To access the EWSMake sure the printer is on the network Network Status Make sure the printer is online and ready After resolving the problems Configure your firewall software to work with the printer Solve printer management problems Check your network setupEmbedded web server cannot be opened Check the computer Troubleshoot installation issues Hardware installation suggestionsCheck the printer IP address Check the hardware connections HP software installation suggestions Solve network problemsVerify installation preliminaries General network troubleshooting Problems connecting to a wired network To reset the printers network settingsUnderstand the Printer Status Report Understand the network configuration To print the Printer Status Report Understand the network configuration 131 Clear jams Clear paper jams To clear a jam inside the printer To clear a paper jam in the automatic document feeder Avoid paper jams Warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Printer specifications Physical specificationsProduct features and capacities Processor and memory specifications Network protocol specificationsSystem requirements Embedded web server specifications Media specificationsUnderstand specifications for supported media Envelopes Cards Input tray ADF Duplexer Photo mediaOther media Page Set minimum margins Guidelines for printing on both sides of aMedia Left Right Top Bottom Margin Print specifications Copy specificationsFax specifications Scan specifications Web Services specificationsPrinter Apps HP website specifications Environmental specifications Electrical specifications Acoustic emission specificationsMemory device specifications USB flash drives Regulatory information Regulatory Model Number FCC statement FCC statement LED indicator statement Gloss of housing of peripheral devices for Germany Appendix a Australia wired fax statement Hinweis für Benutzer des deutschen Telefonnetzwerks Products with wireless LAN devices European Union Regulatory NoticeFrance Regulatory information for wireless products Exposure to radio frequency radiation Appendix a Technical information Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Chemical Substances Battery informationBattery disposal in Taiwan EU battery directive European Union Battery Directive Environmental product stewardship program 161 Third-party licenses LICENSE.openssl--openssl Third-party licenses 163 Technical information Page Appendix a Page Page Third-party licenses 169 HP supplies and accessories Order printing supplies onlineSupplies Ink cartridges HP media Additional fax setup Set up faxing parallel phone systems Select the correct fax setup for your home or office USA Other equipment or services sharing your fax line DSL PBX Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with a separate fax line To set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service Case E Shared voice/fax line To set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitter Shared voice/fax with computer DSL/ADSL modem DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 189 Back view of the printer Page To set up the printer with a computer DSL/ADSL modem Set up faxing parallel phone systems 193 Serial-type fax setup Test fax setup To test fax setup via the printer control panel Network setup Set up the printer for wireless communicationBefore you begin Set up the printer on your wireless network Set up the printer using the Wireless Setup WizardSet up the printer using WiFi Protected Setup WPS To connect the printer using the Push Button Method To connect the printer using the PIN MethodSet up the printer using the embedded web server EWS To change from a USB connection to a wireless connection Test the wireless connection Guidelines for ensuring wireless network security Overview of security settings Add hardware addresses to a wireless router MAC filteringOther wireless security guidelines Change basic network settings Change advanced network settingsGuidelines for reducing interference on a wireless network View and print network settings View IP settings Change IP settingsReset network settings Set link speed Uninstall and reinstall the HP software To uninstall from a Windows computerTo uninstall from a Macintosh computer Printer management tools Toolbox WindowsHP Utility Mac OS Embedded web server To open the embedded web server Http//123.123.123.123 How do I? Errors Windows Cartridge ProblemFax memory full Unable to communicate with printer Replace the ink cartridge Paper MismatchCartridge cradle cannot move Paper Jam Printer is out of paper Printer OfflinePrinter Paused Document failed to print Previously used ink cartridge installed Printer supply upgradePrinter supply upgrade successful Printer supply upgrade problem Using Genuine HP Cartridges has its Rewards Use Setup cartridgesDo not use Setup cartridges New printhead ink alert Problem with printer preparation Use color ink only?Incompatible ink cartridges Ink sensor warning Problem with ink system Automatic document feeder cover open Index Failed Jams Clear OCR Answering machine and modem parallel phone systems Twain 220 Page Podręcznik użytkownika