Troubleshoot installation issues | HP 6700 instruction

Check the printer IP address

•To check the IP address of the printer, obtain the IP address by printing a network configuration page. Touch (right arrow), touch Setup, touch Network, and then touch Print Network Settings.

•Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk.)

For example, if the IP address is 123.123.123.123, type the following at the command prompt (Windows):

C:\Ping 123.123.123.123

Or

In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the box, and then click Ping.

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

TIP: If you are using a computer running Windows, you can visit the HP online support website at www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.

Troubleshoot installation issues

If the following topics do not help, see HP support for information about HP support.

TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems.

•Hardware installation suggestions

•HP software installation suggestions

•Solve network problems

Hardware installation suggestions

Check the printer

•Make sure that all packing tape and material have been removed from outside and inside the printer.

•Make sure that the printer is loaded with paper.

•Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the printer control panel.

Check the hardware connections

•Make sure that any cords and cables that you are using are in good working order.

•Make sure that the power cord is connected securely to both the printer and to a working power outlet.

Troubleshoot installation issues

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HP 6700 manual Troubleshoot installation issues, Hardware installation suggestions, Check the printer IP address

Contents

Officejet Page HP Officejet 6700 e-All-in- One series Hewlett-Packard Company notices Safety informationAccessibility Copyright information Contents Fax ScanCopy Web Services Work with ink cartridges Solve a problem Technical information Page Additional fax setup HP supplies and accessories Printer management tools Network setup Mobility AccessibilityGet started Visual Conserve Printing Supplies Manage PowerEco Front view Understand the printer parts Back view Printing supplies area Label Use the printer control panelOverview of buttons and lights Icon Purpose Change printer settingsControl panel display icons Change the printer settings Select the modeTo select a different mode To change settings for a mode HP Digital Fax Fax to PC and Fax to Mac HP Digital SolutionsSelect print media Scan to ComputerPage Recommended papers for photo printing Tips for selecting and using media To load an original on the scanner glass Load an original on the scanner glass To load an original in the ADF Load an original in the automatic document feeder ADF To load standard-size media Load mediaLoad standard-size media To load envelopes Load envelopes To load cards and photo paper Load cards and photo paper To connect a storage device Insert a memory deviceLoad custom-size media To load custom-size media Maintain the printer Clean the scanner glassTo clean the scanner glass Clean the automatic document feeder Clean the exterior To clean the rollers or separator pad Update the printer Turn off the printer Print documents Windows PrintPrint documents Print brochures Windows Print brochuresPrint documents Mac OS Quality Normal or Best Print on envelopesPrint brochures Mac OS Print on envelopes Mac OS Print photosPrint on envelopes Windows Quality Best or Maximum dpi Print photos on photo paper WindowsPrint photos on photo paper Mac OS Print on special or custom-size paper Mac OS Print on special and custom-size paper Select Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint borderless documents Print borderless documents Windows Perform two-sided printing Windows Print on both sides duplexingPrint borderless documents Mac OS Perform two-sided printing Mac OS Scan to a computer ScanScan an original Touch Start Scan Scan using WebscanScan to a memory device Windows To scan using WebscanScanning documents as editable text To scan documents as editable text Make sure the document is loaded correctly Make sure the scanner glass or ADF window is cleanGuidelines for scanning documents as editable text Mac OS Make sure the text on the document is clear To copy documents Change copy settingsCopy Copy documents To change copy settings for a single job Send a standard fax FaxSend a fax Touch Start Black or Start Color Send a standard fax from the computerTo send a standard fax from the printer control panel To send a fax manually from an extension phone Send a fax manually from a phone Send a fax from memory Send a fax using monitor dialing Schedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction Mode To receive a fax manually Receive a faxReceive a fax manually Reprint received faxes from memory Set up backup faxTo set backup fax from the printer control panel On Error Only Off Touch Poll to Receive Poll to receive a faxForward faxes to another number To reprint faxes in memory from the printer control panel Block unwanted fax numbers Touch Fax Setup, and then select Advanced Fax SetupSet the paper size for received faxes Set automatic reduction for incoming faxes Touch Add Numbers Add numbers to the junk fax listTo add a number to the junk fax list Touch Junk Fax Blocker Fax to PC and Fax to Mac requirements To set up Fax to PC WindowsPrint a Junk Fax Report To print a Junk Fax Report Set up speed-dial entries To set up group speed-dial entries Set up and change speed-dial entriesSet up and change group speed-dial entries To set up speed-dial entries Print a list of speed-dial entries Change fax settingsTouch Fax Setup, and then touch Speed Dial Setup Delete speed-dial entries Set the number of rings before answering Configure the fax headerSet the answer mode Auto answer To change the answer ring pattern for distinctive ring Change the answer ring pattern for distinctive ringTo set the number of rings before answering Touch Rings to Answer Set the fax speed Set the dial typeSet the redial options Touch Fax Sound Volume Fax and digital phone servicesSet the fax sound volume To set the fax sound volume Use reports Fax over Internet Protocol To include an image of the fax on the report To enable fax confirmationPrint fax confirmation reports Touch Fax Confirmation Clear the fax log Print fax error reportsPrint and view the fax log View the Call History Print the details of the last fax transactionPrint a Caller ID Report Printer Apps Web ServicesWhat are Web Services? HP ePrint Touch Enter Proxy Set up Web ServicesSet up Web Services using the HP printer software Set up Web Services using the printer’s control panel Find the printer’s email address Use Web ServicesSet up Web Services using the embedded web server Print using HP ePrint Turn off Printer Apps Turn off HP ePrintUse Printer Apps Manage Printer Apps Touch Remove Web Services Remove Web Services Related topics Work with ink cartridgesInformation on ink cartridges and the printhead Check the estimated ink levels Print when one or more ink cartridges are depleted To replace the ink cartridges Replace the ink cartridges Usage information collection Store printing supplies To turn off usage information collection HP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Telephone support numbers Phone support period XHPERXUJUDQDLV After the phone support period General troubleshooting tips and resourcesSolve printer problems Printer is not responding nothing prints Printer shuts down unexpectedlyPrinter is making some unexpected noises Alignment fails Check the cable connections Solution 1 Use a lower print quality settingSolution 2 Check the ink levels Printer prints slowly Blank or partial page printed Solution 3 Contact HP supportClean the printhead Something on the page is missing or incorrect Placement of the text or graphics is wrong Check the media size Print quality troubleshootingCheck the page-orientation setting Solution 2 Check the ink levels Solution 4 Check the paper type Solution 3 Check the paper loaded in the input tray Solution 5 Check the print settings 6700 Solution 7 Contact HP support Printhead maintenance Information And Support section, click Clean Printheads To clean the printhead from the control panelTo clean the printhead from Toolbox Windows To clean the printhead from HP Utility Mac OS Solve paper-feed problems Multiple pages are being picked up Media is not coming out correctlyPages are skewing Copies are blank Solve copy problemsNo copy came out Copy quality is poor Documents are missing or fadedSize is reduced Printer prints half a page, then ejects the paper Copy defects are apparent Scan takes too long Solve scan problemsPaper mismatch Scanner did nothing Text cannot be edited Part of the document did not scan or text is missing Reload document and then restart job Error messages appearScanned image quality is poor Check the originals Take steps to improve the scan quality Image quality is better when printedScan defects are apparent Scanned image is skewed crooked Size is reduced Solve fax problemsFax test failed Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Solve fax problems 107 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed Solution Printer is having problems sending and receiving faxes Solve fax problems 111 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Printer cannot send faxes, but can receive faxes Solution Color faxes do not print Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough To extend your phone cord Computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using Web Services and HP websitesSolve problems using Web Services Check the memory device Solve memory device problemsSolve problems using HP websites Printer cannot read the memory device Check the memory device slot Solve wired Ethernet network problemsGeneral network troubleshooting Printer cannot read photos on the memory device Restart components of the wireless network Solve wireless problemsBasic wireless troubleshooting Make sure the wireless 802.11 light is turned on Make sure your computer is connected to your network Advanced wireless troubleshootingTo check a wired Ethernet connection Make sure that the printer is connected to your network To check a wireless connection Network Status Check to see if you can access the EWSTo access the EWS Make sure the printer is on the network Make sure the printer is online and ready After resolving the problems Configure your firewall software to work with the printer Check the computer Solve printer management problemsCheck your network setup Embedded web server cannot be opened Check the hardware connections Troubleshoot installation issuesHardware installation suggestions Check the printer IP address General network troubleshooting HP software installation suggestionsSolve network problems Verify installation preliminaries Understand the Printer Status Report Problems connecting to a wired networkTo reset the printers network settings To print the Printer Status Report Understand the network configuration Understand the network configuration 131 Clear paper jams Clear jams To clear a jam inside the printer To clear a paper jam in the automatic document feeder Avoid paper jams Technical information Warranty information HP product Duration of limited warranty Hewlett-Packard limited warranty statement Ink cartridge warranty information Product features and capacities Printer specificationsPhysical specifications System requirements Processor and memory specificationsNetwork protocol specifications Understand specifications for supported media Embedded web server specificationsMedia specifications Envelopes Other media Cards Input tray ADF DuplexerPhoto media Page Media Left Right Top Bottom Margin Set minimum marginsGuidelines for printing on both sides of a Fax specifications Print specificationsCopy specifications Environmental specifications Scan specificationsWeb Services specifications Printer Apps HP website specifications USB flash drives Electrical specificationsAcoustic emission specifications Memory device specifications Regulatory Model Number Regulatory information FCC statement FCC statement Gloss of housing of peripheral devices for Germany LED indicator statement Appendix a Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statement France Products with wireless LAN devicesEuropean Union Regulatory Notice Exposure to radio frequency radiation Regulatory information for wireless products Appendix a Technical information Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Battery disposal in Taiwan Power consumptionChemical Substances Battery information European Union Battery Directive EU battery directive Environmental product stewardship program 161 Third-party licenses LICENSE.openssl--openssl Third-party licenses 163 Technical information Page Appendix a Page Page Third-party licenses 169 Ink cartridges HP supplies and accessoriesOrder printing supplies online Supplies HP media Set up faxing parallel phone systems Additional fax setup USA Select the correct fax setup for your home or office DSL PBX Other equipment or services sharing your fax line Case a Separate fax line no voice calls received To set up the printer with a separate fax line Case B Set up the printer with DSL To set up the printer with DSL To set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with a shared voice/fax line To set up the printer with voice mail To set up the printer with a computer dial-up modem Set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem To set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Example of a parallel splitter Shared voice/fax with computer DSL/ADSL modem DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 189 Back view of the printer Page To set up the printer with a computer DSL/ADSL modem Set up faxing parallel phone systems 193 Serial-type fax setup To test fax setup via the printer control panel Test fax setup Before you begin Network setupSet up the printer for wireless communication Set up the printer using WiFi Protected Setup WPS Set up the printer on your wireless networkSet up the printer using the Wireless Setup Wizard To change from a USB connection to a wireless connection To connect the printer using the Push Button MethodTo connect the printer using the PIN Method Set up the printer using the embedded web server EWS Guidelines for ensuring wireless network security Test the wireless connection Other wireless security guidelines Overview of security settingsAdd hardware addresses to a wireless router MAC filtering View and print network settings Change basic network settingsChange advanced network settings Guidelines for reducing interference on a wireless network Set link speed View IP settingsChange IP settings Reset network settings To uninstall from a Macintosh computer Uninstall and reinstall the HP softwareTo uninstall from a Windows computer Embedded web server Printer management toolsToolbox Windows HP Utility Mac OS Http//123.123.123.123 To open the embedded web server How do I? Unable to communicate with printer Errors WindowsCartridge Problem Fax memory full Paper Jam Replace the ink cartridgePaper Mismatch Cartridge cradle cannot move Document failed to print Printer is out of paperPrinter Offline Printer Paused Printer supply upgrade problem Previously used ink cartridge installedPrinter supply upgrade Printer supply upgrade successful New printhead ink alert Using Genuine HP Cartridges has its RewardsUse Setup cartridges Do not use Setup cartridges Ink sensor warning Problem with printer preparationUse color ink only? Incompatible ink cartridges Automatic document feeder cover open Problem with ink system Index Failed Jams Clear OCR Answering machine and modem parallel phone systems Twain 220 Page Podręcznik użytkownika