Solve copy problems, No copy came out, Copies are blank | HP 6700

Chapter 8

Solve copy problems

If the following topics do not help, see HP support for information about HP support.

•No copy came out

•Copies are blank

•Documents are missing or faded

•Size is reduced

•Copy quality is poor

•Copy defects are apparent

•The printer prints half a page, then ejects the paper

•Paper mismatch

No copy came out

•Check the power

Make sure that the power cord is securely connected, and the printer turned on.

•Check the status of the printer

◦The printer might be busy with another job. Check the control panel display for information about the status of jobs. Wait for any job that is processing to finish.

◦The printer might be jammed. Check for jams. See Clear jams.

•Check the trays

Make sure that media is loaded. For more information, see Load media.

Copies are blank

•Check the media

The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). For more information, see Media specifications.

•Check the settings

The contrast setting might be set too light. On the printer control panel, touch Copy, touch Lighter Darker, and then use the arrows to create darker copies.

•Check the trays

If you are copying from the automatic document feeder (ADF), make sure that the originals have been loaded correctly. For more information, see Load an original in the automatic document feeder (ADF).

96 Solve a problem

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HP 6700 manual Solve copy problems, No copy came out, Copies are blank

Contents

Officejet Page HP Officejet 6700 e-All-in- One series Safety information AccessibilityCopyright information Hewlett-Packard Company notices Contents Copy ScanFax Web Services Solve a problem Work with ink cartridges Technical information Page HP supplies and accessories Additional fax setup Network setup Printer management tools Accessibility Get startedVisual Mobility Eco Manage PowerConserve Printing Supplies Understand the printer parts Front view Printing supplies area Back view Overview of buttons and lights Use the printer control panelLabel Control panel display icons Change printer settingsIcon Purpose Select the mode To select a different modeTo change settings for a mode Change the printer settings HP Digital Solutions Select print mediaScan to Computer HP Digital Fax Fax to PC and Fax to MacPage Tips for selecting and using media Recommended papers for photo printing Load an original on the scanner glass To load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the ADF Load standard-size media Load mediaTo load standard-size media Load envelopes To load envelopes Load cards and photo paper To load cards and photo paper Insert a memory device Load custom-size mediaTo load custom-size media To connect a storage device To clean the scanner glass Clean the scanner glassMaintain the printer Clean the exterior Clean the automatic document feeder Update the printer To clean the rollers or separator pad Turn off the printer Print documents PrintPrint documents Windows Print documents Mac OS Print brochuresPrint brochures Windows Print brochures Mac OS Print on envelopesQuality Normal or Best Print on envelopes Windows Print photosPrint on envelopes Mac OS Print photos on photo paper Mac OS Print photos on photo paper WindowsQuality Best or Maximum dpi Print on special and custom-size paper Print on special or custom-size paper Mac OS Set up custom sizes Mac OS Print borderless documentsPrint borderless documents Windows Select Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Mac OS Print on both sides duplexingPerform two-sided printing Windows Perform two-sided printing Mac OS Scan an original ScanScan to a computer Scan to a memory device Scan using WebscanTouch Start Scan To scan using Webscan Scanning documents as editable textTo scan documents as editable text Windows Make sure the scanner glass or ADF window is clean Guidelines for scanning documents as editable textMac OS Make sure the document is loaded correctly Make sure the text on the document is clear Change copy settings CopyCopy documents To copy documents To change copy settings for a single job Send a fax FaxSend a standard fax To send a standard fax from the printer control panel Send a standard fax from the computerTouch Start Black or Start Color Send a fax manually from a phone To send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipients Receive a fax manually Receive a faxTo receive a fax manually Set up backup fax To set backup fax from the printer control panelOn Error Only Off Reprint received faxes from memory Poll to receive a fax Forward faxes to another numberTo reprint faxes in memory from the printer control panel Touch Poll to Receive Touch Fax Setup, and then select Advanced Fax Setup Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers Add numbers to the junk fax list To add a number to the junk fax listTouch Junk Fax Blocker Touch Add Numbers To set up Fax to PC Windows Print a Junk Fax ReportTo print a Junk Fax Report Fax to PC and Fax to Mac requirements Set up speed-dial entries Set up and change speed-dial entries Set up and change group speed-dial entriesTo set up speed-dial entries To set up group speed-dial entries Change fax settings Touch Fax Setup, and then touch Speed Dial SetupDelete speed-dial entries Print a list of speed-dial entries Set the answer mode Auto answer Configure the fax headerSet the number of rings before answering Change the answer ring pattern for distinctive ring To set the number of rings before answeringTouch Rings to Answer To change the answer ring pattern for distinctive ring Set the redial options Set the dial typeSet the fax speed Fax and digital phone services Set the fax sound volumeTo set the fax sound volume Touch Fax Sound Volume Fax over Internet Protocol Use reports To enable fax confirmation Print fax confirmation reportsTouch Fax Confirmation To include an image of the fax on the report Print and view the fax log Print fax error reportsClear the fax log Print a Caller ID Report Print the details of the last fax transactionView the Call History Web Services What are Web Services?HP ePrint Printer Apps Set up Web Services Set up Web Services using the HP printer softwareSet up Web Services using the printer’s control panel Touch Enter Proxy Use Web Services Set up Web Services using the embedded web serverPrint using HP ePrint Find the printer’s email address Turn off HP ePrint Use Printer AppsManage Printer Apps Turn off Printer Apps Remove Web Services Touch Remove Web Services Information on ink cartridges and the printhead Work with ink cartridgesRelated topics Print when one or more ink cartridges are depleted Check the estimated ink levels Replace the ink cartridges To replace the ink cartridges Store printing supplies Usage information collection To turn off usage information collection If you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Phone support period Telephone support numbers XHPERXUJUDQDLV Solve printer problems General troubleshooting tips and resourcesAfter the phone support period Printer shuts down unexpectedly Printer is making some unexpected noisesAlignment fails Printer is not responding nothing prints Solution 1 Use a lower print quality setting Solution 2 Check the ink levelsPrinter prints slowly Check the cable connections Clean the printhead Solution 3 Contact HP supportBlank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrect Check the page-orientation setting Print quality troubleshootingCheck the media size Solution 2 Check the ink levels Solution 3 Check the paper loaded in the input tray Solution 4 Check the paper type Solution 5 Check the print settings 6700 Printhead maintenance Solution 7 Contact HP support To clean the printhead from the control panel To clean the printhead from Toolbox WindowsTo clean the printhead from HP Utility Mac OS Information And Support section, click Clean Printheads Solve paper-feed problems Pages are skewing Media is not coming out correctlyMultiple pages are being picked up No copy came out Solve copy problemsCopies are blank Size is reduced Documents are missing or fadedCopy quality is poor Copy defects are apparent Printer prints half a page, then ejects the paper Solve scan problems Paper mismatchScanner did nothing Scan takes too long Part of the document did not scan or text is missing Text cannot be edited Error messages appear Scanned image quality is poorCheck the originals Reload document and then restart job Image quality is better when printed Scan defects are apparentScanned image is skewed crooked Take steps to improve the scan quality Fax test failed Solve fax problemsSize is reduced Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Solve fax problems 107 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Printer is having problems sending and receiving faxes Solve fax problems 111 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Printer cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Phone cord that came with my printer is not long enoughTo extend your phone cord Color faxes do not print Solve problems using Web Services Solve problems using Web Services and HP websitesComputer cannot receive faxes Fax to PC and Fax to Mac Solve memory device problems Solve problems using HP websitesPrinter cannot read the memory device Check the memory device Solve wired Ethernet network problems General network troubleshootingPrinter cannot read photos on the memory device Check the memory device slot Solve wireless problems Basic wireless troubleshootingMake sure the wireless 802.11 light is turned on Restart components of the wireless network To check a wired Ethernet connection Advanced wireless troubleshootingMake sure your computer is connected to your network To check a wireless connection Make sure that the printer is connected to your network Check to see if you can access the EWS To access the EWSMake sure the printer is on the network Network Status Make sure the printer is online and ready After resolving the problems Configure your firewall software to work with the printer Solve printer management problems Check your network setupEmbedded web server cannot be opened Check the computer Troubleshoot installation issues Hardware installation suggestionsCheck the printer IP address Check the hardware connections HP software installation suggestions Solve network problemsVerify installation preliminaries General network troubleshooting To reset the printers network settings Problems connecting to a wired networkUnderstand the Printer Status Report Understand the network configuration To print the Printer Status Report Understand the network configuration 131 Clear jams Clear paper jams To clear a jam inside the printer To clear a paper jam in the automatic document feeder Avoid paper jams Warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Physical specifications Printer specificationsProduct features and capacities Network protocol specifications Processor and memory specificationsSystem requirements Media specifications Embedded web server specificationsUnderstand specifications for supported media Envelopes Photo media Cards Input tray ADF DuplexerOther media Page Guidelines for printing on both sides of a Set minimum marginsMedia Left Right Top Bottom Margin Copy specifications Print specificationsFax specifications Scan specifications Web Services specificationsPrinter Apps HP website specifications Environmental specifications Electrical specifications Acoustic emission specificationsMemory device specifications USB flash drives Regulatory information Regulatory Model Number FCC statement FCC statement LED indicator statement Gloss of housing of peripheral devices for Germany Appendix a Australia wired fax statement Hinweis für Benutzer des deutschen Telefonnetzwerks European Union Regulatory Notice Products with wireless LAN devicesFrance Regulatory information for wireless products Exposure to radio frequency radiation Appendix a Technical information Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Battery information Power consumptionBattery disposal in Taiwan EU battery directive European Union Battery Directive Environmental product stewardship program 161 Third-party licenses LICENSE.openssl--openssl Third-party licenses 163 Technical information Page Appendix a Page Page Third-party licenses 169 HP supplies and accessories Order printing supplies onlineSupplies Ink cartridges HP media Additional fax setup Set up faxing parallel phone systems Select the correct fax setup for your home or office USA Other equipment or services sharing your fax line DSL PBX Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with a separate fax line To set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service Case E Shared voice/fax line To set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem To set up the printer with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Example of a parallel splitter Shared voice/fax with computer DSL/ADSL modem DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 189 Back view of the printer Page To set up the printer with a computer DSL/ADSL modem Set up faxing parallel phone systems 193 Serial-type fax setup Test fax setup To test fax setup via the printer control panel Set up the printer for wireless communication Network setupBefore you begin Set up the printer using the Wireless Setup Wizard Set up the printer on your wireless networkSet up the printer using WiFi Protected Setup WPS To connect the printer using the Push Button Method To connect the printer using the PIN MethodSet up the printer using the embedded web server EWS To change from a USB connection to a wireless connection Test the wireless connection Guidelines for ensuring wireless network security Add hardware addresses to a wireless router MAC filtering Overview of security settingsOther wireless security guidelines Change basic network settings Change advanced network settingsGuidelines for reducing interference on a wireless network View and print network settings View IP settings Change IP settingsReset network settings Set link speed To uninstall from a Windows computer Uninstall and reinstall the HP softwareTo uninstall from a Macintosh computer Printer management tools Toolbox WindowsHP Utility Mac OS Embedded web server To open the embedded web server Http//123.123.123.123 How do I? Errors Windows Cartridge ProblemFax memory full Unable to communicate with printer Replace the ink cartridge Paper MismatchCartridge cradle cannot move Paper Jam Printer is out of paper Printer OfflinePrinter Paused Document failed to print Previously used ink cartridge installed Printer supply upgradePrinter supply upgrade successful Printer supply upgrade problem Using Genuine HP Cartridges has its Rewards Use Setup cartridgesDo not use Setup cartridges New printhead ink alert Problem with printer preparation Use color ink only?Incompatible ink cartridges Ink sensor warning Problem with ink system Automatic document feeder cover open Index Failed Jams Clear OCR Answering machine and modem parallel phone systems Twain 220 Page Podręcznik użytkownika