Solve fax problems 107 | HP 6700 instruction

port labeled 1-LINE on the back of the printer, and the other end to your telephone wall jack, as shown in the illustration.

1

2

1Telephone wall jack

2Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port

If the phone cord that came with the printer is not long enough, you can use

a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office.

•Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure.

•Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack.

Solve fax problems

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HP 6700 manual Solve fax problems 107

Contents

Officejet Page HP Officejet 6700 e-All-in- One series Hewlett-Packard Company notices Safety informationAccessibility Copyright information Contents Scan CopyFax Web Services Work with ink cartridges Solve a problem Technical information Page Additional fax setup HP supplies and accessories Printer management tools Network setup Mobility AccessibilityGet started Visual Manage Power EcoConserve Printing Supplies Front view Understand the printer parts Back view Printing supplies area Use the printer control panel Overview of buttons and lightsLabel Change printer settings Control panel display iconsIcon Purpose Change the printer settings Select the modeTo select a different mode To change settings for a mode HP Digital Fax Fax to PC and Fax to Mac HP Digital SolutionsSelect print media Scan to ComputerPage Recommended papers for photo printing Tips for selecting and using media To load an original on the scanner glass Load an original on the scanner glass To load an original in the ADF Load an original in the automatic document feeder ADF Load media Load standard-size mediaTo load standard-size media To load envelopes Load envelopes To load cards and photo paper Load cards and photo paper To connect a storage device Insert a memory deviceLoad custom-size media To load custom-size media Clean the scanner glass To clean the scanner glassMaintain the printer Clean the automatic document feeder Clean the exterior To clean the rollers or separator pad Update the printer Turn off the printer Print Print documentsPrint documents Windows Print brochures Print documents Mac OSPrint brochures Windows Print on envelopes Print brochures Mac OSQuality Normal or Best Print photos Print on envelopes WindowsPrint on envelopes Mac OS Print photos on photo paper Windows Print photos on photo paper Mac OSQuality Best or Maximum dpi Print on special or custom-size paper Mac OS Print on special and custom-size paper Select Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint borderless documents Print borderless documents Windows Print on both sides duplexing Print borderless documents Mac OSPerform two-sided printing Windows Perform two-sided printing Mac OS Scan Scan an originalScan to a computer Scan using Webscan Scan to a memory deviceTouch Start Scan Windows To scan using WebscanScanning documents as editable text To scan documents as editable text Make sure the document is loaded correctly Make sure the scanner glass or ADF window is cleanGuidelines for scanning documents as editable text Mac OS Make sure the text on the document is clear To copy documents Change copy settingsCopy Copy documents To change copy settings for a single job Fax Send a faxSend a standard fax Send a standard fax from the computer To send a standard fax from the printer control panelTouch Start Black or Start Color To send a fax manually from an extension phone Send a fax manually from a phone Send a fax from memory Send a fax using monitor dialing Schedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction Mode Receive a fax Receive a fax manuallyTo receive a fax manually Reprint received faxes from memory Set up backup faxTo set backup fax from the printer control panel On Error Only Off Touch Poll to Receive Poll to receive a faxForward faxes to another number To reprint faxes in memory from the printer control panel Block unwanted fax numbers Touch Fax Setup, and then select Advanced Fax SetupSet the paper size for received faxes Set automatic reduction for incoming faxes Touch Add Numbers Add numbers to the junk fax listTo add a number to the junk fax list Touch Junk Fax Blocker Fax to PC and Fax to Mac requirements To set up Fax to PC WindowsPrint a Junk Fax Report To print a Junk Fax Report Set up speed-dial entries To set up group speed-dial entries Set up and change speed-dial entriesSet up and change group speed-dial entries To set up speed-dial entries Print a list of speed-dial entries Change fax settingsTouch Fax Setup, and then touch Speed Dial Setup Delete speed-dial entries Configure the fax header Set the answer mode Auto answerSet the number of rings before answering To change the answer ring pattern for distinctive ring Change the answer ring pattern for distinctive ringTo set the number of rings before answering Touch Rings to Answer Set the dial type Set the redial optionsSet the fax speed Touch Fax Sound Volume Fax and digital phone servicesSet the fax sound volume To set the fax sound volume Use reports Fax over Internet Protocol To include an image of the fax on the report To enable fax confirmationPrint fax confirmation reports Touch Fax Confirmation Print fax error reports Print and view the fax logClear the fax log Print the details of the last fax transaction Print a Caller ID ReportView the Call History Printer Apps Web ServicesWhat are Web Services? HP ePrint Touch Enter Proxy Set up Web ServicesSet up Web Services using the HP printer software Set up Web Services using the printer’s control panel Find the printer’s email address Use Web ServicesSet up Web Services using the embedded web server Print using HP ePrint Turn off Printer Apps Turn off HP ePrintUse Printer Apps Manage Printer Apps Touch Remove Web Services Remove Web Services Work with ink cartridges Information on ink cartridges and the printheadRelated topics Check the estimated ink levels Print when one or more ink cartridges are depleted To replace the ink cartridges Replace the ink cartridges Usage information collection Store printing supplies To turn off usage information collection Solve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Telephone support numbers Phone support period XHPERXUJUDQDLV General troubleshooting tips and resources Solve printer problemsAfter the phone support period Printer is not responding nothing prints Printer shuts down unexpectedlyPrinter is making some unexpected noises Alignment fails Check the cable connections Solution 1 Use a lower print quality settingSolution 2 Check the ink levels Printer prints slowly Solution 3 Contact HP support Clean the printheadBlank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Print quality troubleshooting Check the page-orientation settingCheck the media size Solution 2 Check the ink levels Solution 4 Check the paper type Solution 3 Check the paper loaded in the input tray Solution 5 Check the print settings 6700 Solution 7 Contact HP support Printhead maintenance Information And Support section, click Clean Printheads To clean the printhead from the control panelTo clean the printhead from Toolbox Windows To clean the printhead from HP Utility Mac OS Solve paper-feed problems Media is not coming out correctly Pages are skewingMultiple pages are being picked up Solve copy problems No copy came outCopies are blank Documents are missing or faded Size is reducedCopy quality is poor Printer prints half a page, then ejects the paper Copy defects are apparent Scan takes too long Solve scan problemsPaper mismatch Scanner did nothing Text cannot be edited Part of the document did not scan or text is missing Reload document and then restart job Error messages appearScanned image quality is poor Check the originals Take steps to improve the scan quality Image quality is better when printedScan defects are apparent Scanned image is skewed crooked Solve fax problems Fax test failedSize is reduced Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Solve fax problems 107 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed Solution Printer is having problems sending and receiving faxes Solve fax problems 111 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Printer cannot send faxes, but can receive faxes Solution Color faxes do not print Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough To extend your phone cord Solve problems using Web Services and HP websites Solve problems using Web ServicesComputer cannot receive faxes Fax to PC and Fax to Mac Check the memory device Solve memory device problemsSolve problems using HP websites Printer cannot read the memory device Check the memory device slot Solve wired Ethernet network problemsGeneral network troubleshooting Printer cannot read photos on the memory device Restart components of the wireless network Solve wireless problemsBasic wireless troubleshooting Make sure the wireless 802.11 light is turned on Advanced wireless troubleshooting To check a wired Ethernet connectionMake sure your computer is connected to your network Make sure that the printer is connected to your network To check a wireless connection Network Status Check to see if you can access the EWSTo access the EWS Make sure the printer is on the network Make sure the printer is online and ready After resolving the problems Configure your firewall software to work with the printer Check the computer Solve printer management problemsCheck your network setup Embedded web server cannot be opened Check the hardware connections Troubleshoot installation issuesHardware installation suggestions Check the printer IP address General network troubleshooting HP software installation suggestionsSolve network problems Verify installation preliminaries Problems connecting to a wired network To reset the printers network settingsUnderstand the Printer Status Report To print the Printer Status Report Understand the network configuration Understand the network configuration 131 Clear paper jams Clear jams To clear a jam inside the printer To clear a paper jam in the automatic document feeder Avoid paper jams Technical information Warranty information HP product Duration of limited warranty Hewlett-Packard limited warranty statement Ink cartridge warranty information Printer specifications Physical specificationsProduct features and capacities Processor and memory specifications Network protocol specificationsSystem requirements Embedded web server specifications Media specificationsUnderstand specifications for supported media Envelopes Cards Input tray ADF Duplexer Photo mediaOther media Page Set minimum margins Guidelines for printing on both sides of aMedia Left Right Top Bottom Margin Print specifications Copy specificationsFax specifications Environmental specifications Scan specificationsWeb Services specifications Printer Apps HP website specifications USB flash drives Electrical specificationsAcoustic emission specifications Memory device specifications Regulatory Model Number Regulatory information FCC statement FCC statement Gloss of housing of peripheral devices for Germany LED indicator statement Appendix a Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statement Products with wireless LAN devices European Union Regulatory NoticeFrance Exposure to radio frequency radiation Regulatory information for wireless products Appendix a Technical information Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Chemical Substances Battery informationBattery disposal in Taiwan European Union Battery Directive EU battery directive Environmental product stewardship program 161 Third-party licenses LICENSE.openssl--openssl Third-party licenses 163 Technical information Page Appendix a Page Page Third-party licenses 169 Ink cartridges HP supplies and accessoriesOrder printing supplies online Supplies HP media Set up faxing parallel phone systems Additional fax setup USA Select the correct fax setup for your home or office DSL PBX Other equipment or services sharing your fax line Case a Separate fax line no voice calls received To set up the printer with a separate fax line Case B Set up the printer with DSL To set up the printer with DSL To set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with a shared voice/fax line To set up the printer with voice mail To set up the printer with a computer dial-up modem Set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitter Shared voice/fax with computer DSL/ADSL modem DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 189 Back view of the printer Page To set up the printer with a computer DSL/ADSL modem Set up faxing parallel phone systems 193 Serial-type fax setup To test fax setup via the printer control panel Test fax setup Network setup Set up the printer for wireless communicationBefore you begin Set up the printer on your wireless network Set up the printer using the Wireless Setup WizardSet up the printer using WiFi Protected Setup WPS To change from a USB connection to a wireless connection To connect the printer using the Push Button MethodTo connect the printer using the PIN Method Set up the printer using the embedded web server EWS Guidelines for ensuring wireless network security Test the wireless connection Overview of security settings Add hardware addresses to a wireless router MAC filteringOther wireless security guidelines View and print network settings Change basic network settingsChange advanced network settings Guidelines for reducing interference on a wireless network Set link speed View IP settingsChange IP settings Reset network settings Uninstall and reinstall the HP software To uninstall from a Windows computerTo uninstall from a Macintosh computer Embedded web server Printer management toolsToolbox Windows HP Utility Mac OS Http//123.123.123.123 To open the embedded web server How do I? Unable to communicate with printer Errors WindowsCartridge Problem Fax memory full Paper Jam Replace the ink cartridgePaper Mismatch Cartridge cradle cannot move Document failed to print Printer is out of paperPrinter Offline Printer Paused Printer supply upgrade problem Previously used ink cartridge installedPrinter supply upgrade Printer supply upgrade successful New printhead ink alert Using Genuine HP Cartridges has its RewardsUse Setup cartridges Do not use Setup cartridges Ink sensor warning Problem with printer preparationUse color ink only? Incompatible ink cartridges Automatic document feeder cover open Problem with ink system Index Failed Jams Clear OCR Answering machine and modem parallel phone systems Twain 220 Page Podręcznik użytkownika