Solve a problem, HP support | HP 6700 specification

8 Solve a problem

The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the following support services to obtain assistance.

This section contains the following topics:

•HP support

•General troubleshooting tips and resources

•Solve printer problems

•Print quality troubleshooting

•Solve paper-feed problems

•Solve copy problems

•Solve scan problems

•Solve fax problems

•Solve problems using Web Services and HP websites

•Solve memory device problems

•Solve wired (Ethernet) network problems

•Solve wireless problems

•Configure your firewall software to work with the printer

•Solve printer management problems

•Troubleshoot installation issues

•Understand the Printer Status Report

•Understand the network configuration page

•Clear jams

HP support

If you have a problem, follow these steps

1.Check the documentation that came with the printer.

2.Visit the HP online support web site at www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. HP online support is available to all HP customers. It is the fastest source for up-to-date printer information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•HP software and driver updates for the HP printer

•Valuable troubleshooting information for common problems

•Proactive printer updates, support alerts, and HP newsgrams that are available when you register the printer

For more information, see Obtain electronic support.

3.Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see HP support by phone.

78 Solve a problem

Image 82

HP 6700 manual Solve a problem, HP support, If you have a problem, follow these steps

Contents

Officejet Page HP Officejet 6700 e-All-in- One series Copyright information Safety informationAccessibility Hewlett-Packard Company notices Contents Copy ScanFax Web Services Solve a problem Work with ink cartridges Technical information Page HP supplies and accessories Additional fax setup Network setup Printer management tools Visual AccessibilityGet started Mobility Eco Manage PowerConserve Printing Supplies Understand the printer parts Front view Printing supplies area Back view Overview of buttons and lights Use the printer control panelLabel Control panel display icons Change printer settingsIcon Purpose To change settings for a mode Select the modeTo select a different mode Change the printer settings Scan to Computer HP Digital SolutionsSelect print media HP Digital Fax Fax to PC and Fax to MacPage Tips for selecting and using media Recommended papers for photo printing Load an original on the scanner glass To load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the ADF Load standard-size media Load mediaTo load standard-size media Load envelopes To load envelopes Load cards and photo paper To load cards and photo paper To load custom-size media Insert a memory deviceLoad custom-size media To connect a storage device To clean the scanner glass Clean the scanner glassMaintain the printer Clean the exterior Clean the automatic document feeder Update the printer To clean the rollers or separator pad Turn off the printer Print documents PrintPrint documents Windows Print documents Mac OS Print brochuresPrint brochures Windows Print brochures Mac OS Print on envelopesQuality Normal or Best Print on envelopes Windows Print photosPrint on envelopes Mac OS Print photos on photo paper Mac OS Print photos on photo paper WindowsQuality Best or Maximum dpi Print on special and custom-size paper Print on special or custom-size paper Mac OS Print borderless documents Windows Set up custom sizes Mac OSPrint borderless documents Select Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Mac OS Print on both sides duplexingPerform two-sided printing Windows Perform two-sided printing Mac OS Scan an original ScanScan to a computer Scan to a memory device Scan using WebscanTouch Start Scan To scan documents as editable text To scan using WebscanScanning documents as editable text Windows Mac OS Make sure the scanner glass or ADF window is cleanGuidelines for scanning documents as editable text Make sure the document is loaded correctly Make sure the text on the document is clear Copy documents Change copy settingsCopy To copy documents To change copy settings for a single job Send a fax FaxSend a standard fax To send a standard fax from the printer control panel Send a standard fax from the computerTouch Start Black or Start Color Send a fax manually from a phone To send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipients Receive a fax manually Receive a faxTo receive a fax manually On Error Only Off Set up backup faxTo set backup fax from the printer control panel Reprint received faxes from memory To reprint faxes in memory from the printer control panel Poll to receive a faxForward faxes to another number Touch Poll to Receive Set automatic reduction for incoming faxes Touch Fax Setup, and then select Advanced Fax SetupSet the paper size for received faxes Block unwanted fax numbers Touch Junk Fax Blocker Add numbers to the junk fax listTo add a number to the junk fax list Touch Add Numbers To print a Junk Fax Report To set up Fax to PC WindowsPrint a Junk Fax Report Fax to PC and Fax to Mac requirements Set up speed-dial entries To set up speed-dial entries Set up and change speed-dial entriesSet up and change group speed-dial entries To set up group speed-dial entries Delete speed-dial entries Change fax settingsTouch Fax Setup, and then touch Speed Dial Setup Print a list of speed-dial entries Set the answer mode Auto answer Configure the fax headerSet the number of rings before answering Touch Rings to Answer Change the answer ring pattern for distinctive ringTo set the number of rings before answering To change the answer ring pattern for distinctive ring Set the redial options Set the dial typeSet the fax speed To set the fax sound volume Fax and digital phone servicesSet the fax sound volume Touch Fax Sound Volume Fax over Internet Protocol Use reports Touch Fax Confirmation To enable fax confirmationPrint fax confirmation reports To include an image of the fax on the report Print and view the fax log Print fax error reportsClear the fax log Print a Caller ID Report Print the details of the last fax transactionView the Call History HP ePrint Web ServicesWhat are Web Services? Printer Apps Set up Web Services using the printer’s control panel Set up Web ServicesSet up Web Services using the HP printer software Touch Enter Proxy Print using HP ePrint Use Web ServicesSet up Web Services using the embedded web server Find the printer’s email address Manage Printer Apps Turn off HP ePrintUse Printer Apps Turn off Printer Apps Remove Web Services Touch Remove Web Services Information on ink cartridges and the printhead Work with ink cartridgesRelated topics Print when one or more ink cartridges are depleted Check the estimated ink levels Replace the ink cartridges To replace the ink cartridges Store printing supplies Usage information collection To turn off usage information collection If you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Phone support period Telephone support numbers XHPERXUJUDQDLV Solve printer problems General troubleshooting tips and resourcesAfter the phone support period Alignment fails Printer shuts down unexpectedlyPrinter is making some unexpected noises Printer is not responding nothing prints Printer prints slowly Solution 1 Use a lower print quality settingSolution 2 Check the ink levels Check the cable connections Clean the printhead Solution 3 Contact HP supportBlank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrect Check the page-orientation setting Print quality troubleshootingCheck the media size Solution 2 Check the ink levels Solution 3 Check the paper loaded in the input tray Solution 4 Check the paper type Solution 5 Check the print settings 6700 Printhead maintenance Solution 7 Contact HP support To clean the printhead from HP Utility Mac OS To clean the printhead from the control panelTo clean the printhead from Toolbox Windows Information And Support section, click Clean Printheads Solve paper-feed problems Pages are skewing Media is not coming out correctlyMultiple pages are being picked up No copy came out Solve copy problemsCopies are blank Size is reduced Documents are missing or fadedCopy quality is poor Copy defects are apparent Printer prints half a page, then ejects the paper Scanner did nothing Solve scan problemsPaper mismatch Scan takes too long Part of the document did not scan or text is missing Text cannot be edited Check the originals Error messages appearScanned image quality is poor Reload document and then restart job Scanned image is skewed crooked Image quality is better when printedScan defects are apparent Take steps to improve the scan quality Fax test failed Solve fax problemsSize is reduced Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Solve fax problems 107 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Printer is having problems sending and receiving faxes Solve fax problems 111 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Printer cannot send faxes, but can receive faxes Solution To extend your phone cord Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough Color faxes do not print Solve problems using Web Services Solve problems using Web Services and HP websitesComputer cannot receive faxes Fax to PC and Fax to Mac Printer cannot read the memory device Solve memory device problemsSolve problems using HP websites Check the memory device Printer cannot read photos on the memory device Solve wired Ethernet network problemsGeneral network troubleshooting Check the memory device slot Make sure the wireless 802.11 light is turned on Solve wireless problemsBasic wireless troubleshooting Restart components of the wireless network To check a wired Ethernet connection Advanced wireless troubleshootingMake sure your computer is connected to your network To check a wireless connection Make sure that the printer is connected to your network Make sure the printer is on the network Check to see if you can access the EWSTo access the EWS Network Status Make sure the printer is online and ready After resolving the problems Configure your firewall software to work with the printer Embedded web server cannot be opened Solve printer management problemsCheck your network setup Check the computer Check the printer IP address Troubleshoot installation issuesHardware installation suggestions Check the hardware connections Verify installation preliminaries HP software installation suggestionsSolve network problems General network troubleshooting To reset the printers network settings Problems connecting to a wired networkUnderstand the Printer Status Report Understand the network configuration To print the Printer Status Report Understand the network configuration 131 Clear jams Clear paper jams To clear a jam inside the printer To clear a paper jam in the automatic document feeder Avoid paper jams Warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Physical specifications Printer specificationsProduct features and capacities Network protocol specifications Processor and memory specificationsSystem requirements Media specifications Embedded web server specificationsUnderstand specifications for supported media Envelopes Photo media Cards Input tray ADF DuplexerOther media Page Guidelines for printing on both sides of a Set minimum marginsMedia Left Right Top Bottom Margin Copy specifications Print specificationsFax specifications Printer Apps HP website specifications Scan specificationsWeb Services specifications Environmental specifications Memory device specifications Electrical specificationsAcoustic emission specifications USB flash drives Regulatory information Regulatory Model Number FCC statement FCC statement LED indicator statement Gloss of housing of peripheral devices for Germany Appendix a Australia wired fax statement Hinweis für Benutzer des deutschen Telefonnetzwerks European Union Regulatory Notice Products with wireless LAN devicesFrance Regulatory information for wireless products Exposure to radio frequency radiation Appendix a Technical information Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Battery information Power consumptionBattery disposal in Taiwan EU battery directive European Union Battery Directive Environmental product stewardship program 161 Third-party licenses LICENSE.openssl--openssl Third-party licenses 163 Technical information Page Appendix a Page Page Third-party licenses 169 Supplies HP supplies and accessoriesOrder printing supplies online Ink cartridges HP media Additional fax setup Set up faxing parallel phone systems Select the correct fax setup for your home or office USA Other equipment or services sharing your fax line DSL PBX Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with a separate fax line To set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service Case E Shared voice/fax line To set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem To set up the printer with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Example of a parallel splitter Shared voice/fax with computer DSL/ADSL modem DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 189 Back view of the printer Page To set up the printer with a computer DSL/ADSL modem Set up faxing parallel phone systems 193 Serial-type fax setup Test fax setup To test fax setup via the printer control panel Set up the printer for wireless communication Network setupBefore you begin Set up the printer using the Wireless Setup Wizard Set up the printer on your wireless networkSet up the printer using WiFi Protected Setup WPS Set up the printer using the embedded web server EWS To connect the printer using the Push Button MethodTo connect the printer using the PIN Method To change from a USB connection to a wireless connection Test the wireless connection Guidelines for ensuring wireless network security Add hardware addresses to a wireless router MAC filtering Overview of security settingsOther wireless security guidelines Guidelines for reducing interference on a wireless network Change basic network settingsChange advanced network settings View and print network settings Reset network settings View IP settingsChange IP settings Set link speed To uninstall from a Windows computer Uninstall and reinstall the HP softwareTo uninstall from a Macintosh computer HP Utility Mac OS Printer management toolsToolbox Windows Embedded web server To open the embedded web server Http//123.123.123.123 How do I? Fax memory full Errors WindowsCartridge Problem Unable to communicate with printer Cartridge cradle cannot move Replace the ink cartridgePaper Mismatch Paper Jam Printer Paused Printer is out of paperPrinter Offline Document failed to print Printer supply upgrade successful Previously used ink cartridge installedPrinter supply upgrade Printer supply upgrade problem Do not use Setup cartridges Using Genuine HP Cartridges has its RewardsUse Setup cartridges New printhead ink alert Incompatible ink cartridges Problem with printer preparationUse color ink only? Ink sensor warning Problem with ink system Automatic document feeder cover open Index Failed Jams Clear OCR Answering machine and modem parallel phone systems Twain 220 Page Podręcznik użytkownika