HP Officejet 6700 manual 9

Contents
Solve scan problems................................................................................................................	99
Scanner did nothing............................................................................................................	99
Scan takes too long............................................................................................................	99
Part of the document did not scan or text is missing........................................................	100
Text cannot be edited.......................................................................................................	100
Error messages appear....................................................................................................	101
Scanned image quality is poor.........................................................................................	101
Scan defects are apparent...............................................................................................	102
Solve fax problems.................................................................................................................	103
The fax test failed.............................................................................................................	103
Solve problems using Web Services and HP websites .........................................................	116
Solve problems using Web Services................................................................................	116
Solve problems using HP websites..................................................................................	117
Solve memory device problems.............................................................................................	117
The printer cannot read the memory device.....................................................................	117
The printer cannot read photos on the memory device....................................................	118
Solve wired (Ethernet) network problems...............................................................................	118
General network troubleshooting......................................................................................	118
Solve wireless problems.........................................................................................................	119
Basic wireless troubleshooting.........................................................................................	119
Advanced wireless troubleshooting..................................................................................	120
Step 1: Make sure your computer is connected to your network................................	120
Step 2: Make sure that the printer is connected to your network...............................	121
Step 3: Check to see if the firewall software is blocking communication....................	122
Step 4: Make sure the printer is online and ready......................................................	123
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................	123
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)................................................................................................	124
After resolving the problems ......................................................................................	124
Configure your firewall software to work with the printer........................................................	125
Solve printer management problems......................................................................................	126
Embedded web server cannot be opened........................................................................	126
Troubleshoot installation issues.............................................................................................	127
Hardware installation suggestions....................................................................................	127
HP software installation suggestions................................................................................	128
Solve network problems...................................................................................................	128
Understand the Printer Status Report....................................................................................	129
Understand the network configuration page...........................................................................	130
Clear jams...............................................................................................................................	132
Clear paper jams..............................................................................................................	132
Avoid paper jams..............................................................................................................	135
A Technical information
Warranty information..............................................................................................................	136
Hewlett-Packard limited warranty statement....................................................................	137
Ink cartridge warranty information....................................................................................	138

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