5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Centre.

PROBLEMS RELATED TO INSTALLATION (PC MODE)

The monitor screen flickers.

Check if the signal cable between the computer and the monitor is securely

 

connected and tightened.

 

(Refer to Connecting to a Computer)

 

 

Blank spaces are found at the top and bottom of

Blank spaces on the screen are not caused by the monitor.

the screen when an HDMI or HDMI-DVI cable is

The cause of the problem is the PC or graphics card, and can be fixed by

connected to the monitor and PC.

adjusting the screen size in the HDMI or DVI option of the graphics card

 

 

settings menu.

 

If the graphics card settings menu has no option to adjust the screen size,

 

update the graphics card driver to the latest version.

 

(Please contact the graphics card or computer manufacturer for details on

 

how to adjust the screen settings.)

 

 

PROBLEMS RELATED TO SCREEN

 

 

Screen is blank and power indicator is off.

Ensure that the power cord is firmly connected and the product is on.

 

(Refer to Connecting to a Computer)

 

 

<Check Signal Cable> message

Ensure that the signal cable is firmly connected to the PC or video sources.

 

(Refer to Connecting to a Computer)

 

 

<Mode not supported> message is shown

Check the maximum resolution and the frequency of the video adapter.

 

Compare these values with the data in the Standard Signal Mode Table.

 

 

Picture rolls vertically.

Check if the signal cable is securely connected.Connect it again securely.

 

(Refer to Connecting to a Computer)

 

 

Image is not clear. Picture is blurred.

Run Frequency <Coarse > and < Fine> tuning.

 

Turn on again after removing all accessories(video extension cable, etc.)

 

Set resolution and frequency to the recommended ranges.

 

 

Picture image is unstable and vibrates.

Check if the resolution and frequency set for the computer video card falls

 

in the range supported by the monitor. If not, reset them referring to the

Ghost images are shown in the picture.

current <Information> under the monitor menu and Standard Signal Mode

 

 

Table.

 

 

The image is too light or too dark

Adjust the Brightness and Contrast

 

(Refer to the <Brightness>, <Contrast>)

 

The display brightness can differ according to the mode set for <MagicAn-

 

gle>.

 

If <MagicBright> is set to <Dynamic Contrast>, the display brightness can

 

differ according to the input signal.

 

 

Screen is blank and the power indicator light

The monitor is using its power management system

blinks every 0.5 or 1 seconds

Press a key on the keyboard

 

 

 

The screen is blank and is blinking.

If you see the TEST GOOD message on the screen when you press the [

 

MENU] button, check the cable connection between the monitor and the

 

computer to ensure that the connector is properly connected.

 

 

5-2

Troubleshooting

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Samsung LS24F9DSM/EN, LS24F9DSME/EN, LS24F9DSM/XE manual Before Requesting Service, Problems Related to Screen
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LS24F9DSM/XE, LS24F9DSME/EN, LS24F9DSM/EN specifications

The Samsung LS24F9DSM/EN is a standout monitor that combines impressive performance with sleek design, appealing to both casual users and professionals. This 24-inch display features a Full HD resolution of 1920 x 1080 pixels, ensuring sharp images and vibrant colors that enhance the visual experience across various applications, from gaming to content creation.

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