5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A BLANK SCREEN APPEARS / I CANNOT TURN THE PRODUCT ON

Is the power cord connected properly?

Check the connection status of the power cord.

 

 

Is the <Check Signal Cable> message displayed on the

Check the cable connecting the PC and the product.

screen?

If the message appears on the screen even if the cable is

 

 

properly connected, recheck the input signal by pressing the

 

button of the product.

 

 

Is the <Not Optimum Mode> message displayed on the

This occurs when the signal from the graphics card exceeds

screen?

the maximum resolution or the maximum frequency of the

 

product.

 

In this case, set up the appropriate resolution and the fre-

 

quency for the product.

 

 

Is a blank screen displayed and does the power LED blink at

This occurs when the power saving function is running.

a 1 second interval?

If you click the mouse or press any key, the screen will be

 

 

turned on.

 

 

Did you connect with a DVI cable?

If you connect the DVI cable when the PC has booted up or if

 

you reconnect the DVI cable after disconnecting the cable

 

while using a PC, the screen may not be displayed because

 

some graphics cards do not output the video signal.

 

In this case, reboot the PC while the DVI cable is connected.

 

 

THE IMAGE IS TOO LIGHT OR TOO DARK.

Adjust the <Brightness> and <Contrast>. (Refer to the <Brightness>, <Contrast>)

The display brightness can differ according to the mode set for <MagicAngle>.

If <MagicBright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.

THE ON SCREEN ADJUSTMENT MENU (OSD) DOES NOT APPEAR.

Did you cancel the screen adjustment?

Check if the OSD Adjustment Lock function is set to Off.

THE COLOR IS WEIRD / THE PICTURE IS DISPLAYED IN BLACK AND WHITE

Is the entire screen displayed in the same color as if viewing

Check the cable connection to the computer.

the screen through a cellophane paper?

Reinsert the graphics card into the computer completely.

 

 

Check if the <Color Effect> is set to <Off>.

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

THE DISPLAY AREA SUDDENLY MOVES TO AN EDGE OR TO THE CENTER.

 

 

Did you change the graphics card or the driver?

Please press the [AUTO] button to run the auto adjustment

 

function.

 

 

Did you change the resolution and frequency appropriate to

Set the resolution and the frequency to the appropriate values

the product?

in the graphics card

 

refer to the (Standard Signal Mode Table)

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

Troubleshooting

5-2

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Samsung LS24MYPEBV/EN manual Before Requesting Service, Blank Screen Appears / I Cannot Turn the Product on
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LS24MYPEBV/EN specifications

The Samsung LS24MYPEBV/EN is a 24-inch monitor that combines sleek design with advanced technology, making it an ideal choice for both work and entertainment needs. With a resolution of 1920 x 1080 pixels, this Full HD monitor delivers sharp and vibrant visuals, ensuring that both text and images are rendered with impressive clarity. This monitor is particularly well-suited for professional tasks such as graphic design, video editing, and gaming, where detail is paramount.

One of the standout features of the LS24MYPEBV/EN is its IPS (In-Plane Switching) panel technology. This allows for wider viewing angles, ensuring that colors remain consistent and accurate from almost any position. Users can enjoy vivid colors and deep contrasts, fostering a more immersive visual experience. The monitor boasts a 75Hz refresh rate, which ensures smoother motion during fast-paced scenes, making it a great option for gamers who seek a competitive edge.

The LS24MYPEBV/EN also incorporates Samsung’s Eye Saver Mode and Flicker Free technology, promoting user comfort during extended viewing sessions. Eye Saver Mode reduces blue light emissions, which can lead to eye strain, while Flicker Free technology minimizes screen flickering, providing a more stable display. These features are perfect for those who spend long hours in front of a screen, whether for work or leisure.

Furthermore, this monitor comes equipped with multiple connectivity options, including HDMI and VGA ports, making it easy to connect a variety of devices such as laptops, desktops, and gaming consoles. The monitor's design is also sleek and modern, with slim bezels that maximize the viewing area, allowing for a more immersive experience, especially in multi-monitor setups.

Additional features include customizable display modes that allow users to optimize the screen settings for specific tasks, whether for surfing the web, watching videos, or gaming. The monitor is also VESA mount compatible, providing flexibility for those who wish to save desk space or create a more ergonomic setup.

In summary, the Samsung LS24MYPEBV/EN is an excellent monitor that offers a combination of quality performance, ergonomic features, and versatile connectivity, making it a perfect choice for anyone looking to enhance their workspace or entertainment area.
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