Samsung LS24E360HL/XV manual Troubleshooting Guide, Testing the Product, Check the following

Models: LS27E390HS/CH LS24E391HLO/RU LS22E390HS/ZR LS24E390HL/ZR LS24E360HL/CH LS27E360HS/ZR LS22E391HSX/CI LS22E390HS/XV LS27E360HS/XV LS22E360HS/XV LS27E390HS/XV LS24E360HL/XV LS24E390HLO/RU LS27E360FS/XV LS27E391HS/EN LS27E390HS/EN LT24E390EI/EN LS22E390HSO/RU LS24E360HL/ZR LS22E390HS/EN LS27E391HS/CH LS27E391HSX/CI LS24E390HL/XV LS27E390HS/ZR LS24E391HL/EN LS22E390HS/CH LS27E390HSO/RU LS22E360HS/ZR LS22E391HS/EN LS24E390HL/EN

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9Troubleshooting Guide

9.1Requirements Before Contacting Samsung Customer Service Center

9.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

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2

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Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message Check Signal Cable appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

9.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "10.5 Standard Signal Mode Table"), the message Not Optimum Mode will appear for a short time.

9.1.3 Check the following.

Installation issue (PC mode)

Issues

Solutions

 

 

The screen keeps switching on and off.

Check the cable connection between the product

 

and PC, and ensure the connectors are locked.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

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Samsung LS24E360HL/XV, LS27E390HS/EN Troubleshooting Guide, Testing the Product, Checking the Resolution and Frequency

LS27E390HS/CH, LS24E391HLO/RU, LS22E390HS/ZR, LS24E390HL/ZR, LS24E360HL/CH specifications

The Samsung LS24E390HL/EN, LS22E391HS/EN, LS24E391HL/EN, LS22E390HS/EN, and LS27E390HS/EN are part of Samsung's esteemed lineup of monitors that offer a blend of stunning visuals and advanced technology, catering to both general and professional users.

One of the hallmark features of these monitors is their use of PLS (Plane-to-Line Switching) technology, which enhances color consistency and viewing angles. This technology allows for wide-angle viewing, ensuring that the display remains vibrant and usable from different angles, making it ideal for multitasking or sharing screens during collaborative work sessions.

The resolution of these monitors is Full HD (1920x1080), which delivers crystal-clear images with excellent detail. This makes them perfect for a variety of uses, including gaming, professional design work, and everyday computing tasks. The high pixel density results in sharp text and vivid imagery, enhancing the overall viewing experience, whether you are watching movies or working on graphic-intensive projects.

Additionally, these monitors boast a dynamic contrast ratio, which provides deeper blacks and brighter whites, increasing the overall richness of colors. This feature is especially beneficial when watching videos or playing games, as it enhances the depth and realism of visual content.

In terms of design, the LS24E390HL/EN, LS22E391HS/EN, LS24E391HL/EN, LS22E390HS/EN, and LS27E390HS/EN offer sleek, modern aesthetics that complement any workspace. The narrow bezel design maximizes screen space while minimizing distractions, making them visually appealing and functional.

The monitors also come equipped with various connectivity options, including HDMI and VGA ports, allowing users to connect multiple devices easily. This flexibility provides convenience for those with different computers or multimedia devices.

To reduce eye strain during extended use, these monitors incorporate Eye Saver Mode and Flicker Free technology. Eye Saver Mode reduces blue light emissions, helping to mitigate the fatigue often experienced during long hours of work or gaming, while Flicker Free technology ensures a stable image without flickering, further promoting a comfortable viewing experience.

Overall, the Samsung LS24E390HL/EN, LS22E391HS/EN, LS24E391HL/EN, LS22E390HS/EN, and LS27E390HS/EN monitors combine innovative features, high-quality visuals, and ergonomic design, making them suitable for users seeking both performance and comfort in their display solutions.