Other Information

Issues

Solutions and Explanations

Aerial (Air/Cable) Connection

 

The TV is not receiving all

•• Make sure the Aerial cable is connected securely.

channels.

•• Please try Setup (Initial setup) to add available channels to the channel list. Go

 

 

to MENU - System - Setup (Initial setup) and wait for all available channels to be

 

stored.

 

•• Verify the Aerial is positioned correctly.

The picture is distorted: macro

•• Compression of video contents may cause picture distortion, especially on fast

block error small block, dots,

moving pictures such as sports and action movies.

pixelization

•• A low signal can cause picture distortion. This is not a TV issue.

 

Others

 

The picture will not display in

•• HD channels will have black bars on either side of the screen when displaying up

full screen.

scaled SD (4:3) contents.

 

•• Black bars on the top and bottom will appear during movies that have aspect

 

ratios different from your TV.

 

•• Adjust the picture size options on your external device or TV to full screen.

The remote control does not

•• Replace the remote control batteries with the poles (+/–) in the right direction.

work.

•• Clean the sensor’s transmission window on the remote.

 

 

•• Try pointing the remote directly at the TV from 1.5~1.8 m away.

The cable/set top box remote

•• Programme the Cable/Set top box remote control to operate the TV. Refer to the

control doesn’t turn the TV on

Cable/Set top box user manual for the SAMSUNG TV code.

or off, or adjust the volume.

 

A “Mode Not Supported”

•• Check the supported resolution of the TV, and adjust the external device’s output

message appears.

resolution accordingly.

There is a plastic smell from

•• This smell is normal and will dissipate over time.

the TV.

 

The TV Signal Information

•• This function is only available with digital channels from an Aerial / RF / Coax

is unavailable in the Self

connection.

Diagnosis Test menu.

 

TV is tilted to the right or left

•• Remove the stand base from the TV and reassemble it.

side.

 

There are difficulties

•• Make sure the TV is placed on a flat surface. If you cannot remove the screws

assembling the stand base.

from the TV, please use a magnetized screw driver.

The Broadcasting menu is

•• The Broadcasting menu is only available when the TV source is selected.

grey out (unavailable).

 

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Samsung LT24D310EX/EN, LT24D310EW/EN, LT28D310EW/EN manual TV Signal Information, Diagnosis Test menu, Broadcasting menu is
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