Other Information

Issues

Solutions and Explanations

Sound Quality

•• First of all, please perform the Sound Test to confirm that your TV audio is properly

 

operating. (go to MENU - Support - Self Diagnosis - Sound Test)

 

•• If the audio is ok, the sound problem may be caused by the source or signal.

 

 

There is no sound or the

•• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc)

sound is too low at maximum

connected to your TV.

volume.

 

The picture is good but there

•• Set the Speaker Select option to TV Speaker in the sound menu.

is no sound.

•• If you are using an external device, make sure the audio cables are connected to

 

 

the correct audio input jacks on the TV.

 

•• If you are using an external device, check the device’s audio output option (ex.

 

you may need to change your cable box’s audio option to HDMI when you have a

 

HDMI connected to your TV).

 

•• If you are using a DVI to HDMI cable, a separate audio cable is required.

 

•• Reboot the connected device by reconnecting the device’s power cable.

The speakers are making an

•• Check the cable connections. Make sure a video cable is not connected to an

inappropriate noise.

audio input.

 

•• For aerial or cable connections, check the signal strength. Low signal level may

 

cause sound distortion.

No Picture, No Video

 

The TV will not turn on.

•• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

 

•• Make sure the wall outlet is working.

 

•• Try pressing the POWER button on the TV to make sure the problem is not the

 

remote. If the TV turns on, refer to “The remote control does not work” below.

The TV turns off automatically.

•• Ensure the Sleep Timer is set to Off in the Time menu.

 

•• If your PC is connected to the TV, check your PC power settings.

 

•• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

 

•• When watching TV from an aerial or cable connection, the TV will turn off after 10

 

~ 15 minutes if there is no signal.

There is no picture/video.

•• Check cable connections (remove and reconnect all cables connected to the TV

 

and external devices).

 

•• Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to

 

match the connections to the TV input. For example, if an external device’s output

 

is HDMI, it should be connected to an HDMI input on the TV.

 

•• Make sure your connected devices are powered on.

 

•• Be sure to select the TV’s correct source by pressing the SOURCE button on the

 

remote control.

 

•• Reboot the connected device by reconnecting the device’s power cable.

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Samsung LT28D310EX/EN, LT24D310EW/EN manual Operating. go to Menu Support Self Diagnosis Sound Test, External devices
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