Other Information
Issues | Solutions and Explanations |
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A message prompts me to format a USB | • If the USB device has a lock, ensure it is off. |
device that has been working well. | • Recover the USB device using the recovery function in Checking Device. |
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The recording function does not work. | • Check that a USB device is connected. |
| • Check that the channel is a recordable digital channel. |
| • If the signal is weak or does not exist, the recording function will automatically be closed. |
| • The TV will not record if the USB device has no free memory space. Check that this is not the case. |
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Timeshift Mode does not work. | • Check that a USB device is connected. |
| • Radio channels and analogue broadcasts are not supported. |
| • Data broadcast channels are not supported. |
| • If the signal is weak or does not exist, the Timeshift Mode function will automatically be closed. |
| • Timeshift Mode cannot be performed if the USB device has no free memory space. Check that this |
| is not the case. |
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A message indicates a performance test | • These problems may occur if you use a |
failure, and the recording and Timeshift | recording. We recommend using a USB HDD with at least 5 400 rpm, but a USB HDD of RAID type |
Mode functions do not work. | is not supported. |
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A scheduled recording has failed. | • A scheduled recording is disabled for certain operations (formatting, performance test, error checking, |
| deleting) that access the file system of a USB device. |
| • If there is no USB device connected, the TV will not record even if the scheduled time is reached. |
| • The TV will not record if the USB device has no free memory space. Check that this is not the case. |
| • If you record a channel locked with Program Rating Lock , the PIN input window will appear when |
| you try to play back the recording. |
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Several recording devices are connected | • If multiple recording devices are connected and the device set as Default Recording Device has no |
but the TV stopped recording. | free memory space, the recording function will be closed. Attempt recording again. The device with |
| the most free memory space will automatically be set as Default Recording Device and the TV will |
| start recording. |
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Others |
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The picture won’t display in full screen. | • HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) |
| contents. |
| • Black bars on the top and bottom will appear during movies that have aspect ratios different from |
| your TV. |
| • Adjust the picture size options on your external device or TV to full screen. |
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The remote control does not work. | • Replace the remote control batteries with the poles |
| • Clean the sensor’s transmission window on the remote. |
| • Try pointing the remote directly at the TV from 5~6 feet away. |
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The cable/set top box remote control | • Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user |
doesn’t turn the TV on or off, or adjust the | manual for the SAMSUNG TV code. |
volume. |
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A Mode Not Supported message | • Check the supported resolution of the TV, and adjust the external device’s output resolution |
appears. | accordingly (p. 20). |
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There is a plastic smell from the TV. | • This smell is normal and will dissipate over time. |
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The TV Signal Information is unavailable | • This function is only available with digital channels from an Antenna / RF/Coax connection (p. 45). |
in the Self Diagnostic Test menu. |
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The TV is tilted to the side. | • Remove the base stand from the TV and reassemble it. |
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There are difficulties assembling the stand | • Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, use a |
base. | magnetized screw driver. |
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The channel menu is greyed out. | • The Channel menu is only available when the TV source is selected. |
(unavailable) |
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Your settings are lost after 30 minutes or | • If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change |
every time the TV is turned off. | the settings from Store Demo mode to Home Use mode in the Plug & Play (Initial setup) procedure. |
| Press the SOURCE button to select TV mode, and go to MENU → System → Plug & Play (Initial |
| setup) → ENTERE(p. 14). |
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