Other Information

Issues

Solutions and Explanations

PC Connection

 

 

A Mode Not Supported

Set your PC’s output resolution so it matches a resolution supported by the product.

message appears.

 

 

“PC” is always shown on the

This is normal. “PC” is always shown in the source list, regardless of whether a PC is

source list, even if a PC is not

connected.

connected.

 

 

The video is OK but there is

If you are using an HDMI connection, check the audio output setting on your PC.

no audio.

 

 

Picture

First, perform the Picture Test and to see if your product is properly displaying the test

 

image (go to Menu → Support → Self Diagnosis → Picture Test).

 

If the test image is properly displayed, the poor picture may be caused by the source

 

or signal.

The product image does not

Store displays are all tuned to digital, HD (high definition) channels.

look as good as it did in the

If you have an analog cable/set top box, upgrade to a digital set top box. Use HDMI or

store.

Component cables to deliver HD (high definition) picture quality.

 

 

✎✎

 

 

Many HD channels are up scaled from SD (Standard Definition) contents. Look

 

for a channel that is broadcasting true HD content.

 

ŒŒ

Cable/Satellite subscribers: Try HD channels from the channel line up.

 

ŒŒ

Air/Cable Aerial connection: Try HD channels after performing an Auto Tuning.

 

Adjust the Cable/Sat box video output resolution to 1080i or 720p.

The picture is distorted: macro

The compression of video contents may cause picture distortion especially in fast

block error, small block, dots,

moving pictures such as sports and action movies.

pixelization

A weak or bad quality signal can cause picture distortion. This is not a product issue.

 

 

Mobile phones used close to the product (within 3.3 ft) may cause noise in the picture

 

on analog and digital channels.

Colour is wrong or missing.

If you’re using a Component connection, make sure the component cables are

 

connected to the correct jacks. Incorrect or loose connections may cause colour

 

problems or a blank screen.

The colour is poor or the

Adjust the Picture options in the product menu (go to Picture Mode / Colour /

picture is not bright enough.

Brightness / Sharpness)

 

Adjust the Energy Saving option in the product menu (go to Menu → System → Eco

 

Solution → Energy Saving)

 

Try resetting the picture to view the default picture settings (go to Menu → Picture →

 

Reset Picture).

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Samsung LT27B551EWV/EN manual Mode Not Supported, Image go to Menu → Support → Self Diagnosis → Picture Test, Reset Picture
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LT27B551EW/EN, LT23B550EX/XE, LT23B550EX/CI, LT23B550EXH/CI, LT27B550EWV/EN specifications

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