Condition
Background scatter
A
Toner particles are around bold characters or pictures
Misformed characters
Page skew
Aa B b C A a B b C A a B b C A a B b C A a B C cb
Suggested Solutions
Background scatter results from bits of toner randomly distributed on the printed page.
•The paper may be too damp. Try printing with a fresh ream of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture.
•If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems.
•If background scatter covers the entire surface area of a printed page, adjust the print quality through your software application or in Printing Preferences. (See "Opening printing preferences" on page 33.)
The toner might not adhere properly to this type of paper.
•Change the printer option and try again.
Go to the Printing Preferences, click the Paper tab, and set the paper type to Recycled.
•If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. (See "Print media specifications" on page 61.)
•Ensure that the paper is loaded properly.
•Check the paper type and quality. (See "Print media specifications" on page 61.)
•Ensure that the guides are not too tight or too loose against the paper stack.
Condition | Suggested Solutions |
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Curl or wave | • Ensure that the paper is loaded properly. |
| • Check the paper type and quality. Both high |
| temperature and humidity can cause paper |
| curl. (See "Print media specifications" on |
| page 61.) |
| • Turn the stack of paper over in the tray. Also |
| try rotating the paper 180° in the tray. |
Wrinkles or | • Ensure that the paper is loaded properly. | |
creases | • | Check the paper type and quality. (See "Print |
|
| media specifications" on page 61.) |
| • | Turn the stack of paper over in the tray. Also |
|
| try rotating the paper 180° in the tray. |
Back of printouts | Check for leaking toner. Clean the inside of the |
are dirty | machine. (See "Cleaning the inside" on |
| page 46.) |
Solid Color or | • | The toner cartridge may not be installed | |||
Black pages |
| properly. Remove the cartridge and reinsert it. | |||
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| • The toner cartridge may be defective. | |
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| A |
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| Remove the toner cartridge and install a new | |
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| one. (See "Replacing the toner cartridge" on | |
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| page 57.) | |
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| • | The machine may require repair. Contact a | |
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| service representative. | |
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Loose toner | • | Clean the inside of the machine. (See | |||
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| "Cleaning the inside" on page 46.) |
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| • Check the paper type and quality. (See "Print | |
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| media specifications" on page 61.) |
•Remove the toner cartridge and then, install a
new one. (See "Replacing the toner cartridge" on page 57.)
• If the problem persists, the machine may require repair. Contact a service representative.
Troubleshooting_ 54
