Condition

 

Suggested solutions

 

 

 

Wrinkles or

Ensure that the paper is loaded properly.

creases

Check the paper type and quality. See page

 

 

4.2.

 

Turn over the stack of paper in the tray. Also

 

 

try rotating the paper 180° in the tray.

Back of

The transfer roller may be dirty. See page 8.1.

printouts are

Check for leaking toner. Clean the inside of

dirty

 

the printer.

Solid black

The toner cartridge may not be installed

pages

 

properly. Remove the cartridge and reinsert.

 

 

 

The toner cartridge may be defective and

 

 

 

 

need replacing. Install a new toner cartridge.

 

 

 

The printer may require repair. Contact a

 

 

 

 

service representative.

 

 

 

 

 

 

 

 

 

 

Loose toner

Clean the inside of the printer.

 

 

 

 

Check the paper type and quality. See page

 

 

 

 

 

4.2.

 

 

 

 

Install a new toner cartridge. See page 8.3.

 

 

 

 

• If the problem persists, the printer may require

 

 

 

 

 

repair. Contact a service representative.

 

 

 

 

 

 

 

 

 

 

 

 

Character voids

Character voids are white areas within

 

 

 

 

characters that should be solid black:

 

 

 

 

 

 

 

 

If you are using transparencies, try another

 

 

 

 

 

type of transparency. Because of the

 

 

 

 

 

composition of the transparency, some

 

 

 

 

 

character voids may be normal.

 

 

 

 

You may be printing on the wrong surface on

 

 

 

 

 

the paper. Turn over the paper in the tray.

 

 

 

 

 

 

The paper may not meet paper specifications. See page 4.3.

Condition

 

Suggested solutions

Horizontal

If horizontally aligned black streaks or smears

stripes

appear:

 

The toner cartridge may be installed

 

 

improperly. Remove the cartridge and

 

 

reinsert.

 

The toner cartridge may be defective. Install a

 

 

new toner cartridge. See page 8.3.

 

• If the problem persists, the printer may require

 

 

repair. Contact a service representative.

Curl

If the printed paper is curled or paper does not

 

feed into the printer:

 

Turn over the stack of paper in the tray. Also

 

 

try rotating the paper 180° in the tray.

An unknown

Your printer is probably being used at an altitude

image repetitively

of 1,000 m (3,281 ft) or above.

appears on a

The high altitude may affect the print quality

next few sheets

such as loose toner or light imaging. You can set

or loose toner,

this option through Printer Settings Utility or

light print or

Printer tab in printer driver’s properties. See

contamination

page 1.5.

occurs.

 

Common Windows problems

Condition

Suggested solutions

 

 

“File in Use”

Exit all software applications. Remove all

message appears

software from the StartUp Group, then restart

during installation.

Windows. Reinstall the printer driver.

 

 

“Error Writing to

• Ensure that the cables are connected

LPTx” message

correctly and the printer is on.

appears.

• If bi-directional communication is not turned

 

on in the driver, it will also cause this

 

message.

 

 

“General Protection

Close all other applications, reboot Windows,

Fault”, “Exception

and try printing again.

OE”, “Spool32”, or

 

“Illegal Operation”

 

messages appear.

 

 

 

9.9 <Troubleshooting>

Page 41
Image 41
Samsung ML-S2850A, ML-D2850A, ML-D2850B manual Common Windows problems

ML-D2850B, ML-D2850A, ML-S2850A specifications

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