Before Calling for Service
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.
Symptom
Check/Remedy
Disc tray does not open.
Playback does not start.
The remote control does not work.
Playback does not start immediately when the Play/Pause button is pressed.
Sound is not produced.
Picture does not appear, sound is not produced, or the disc tray opens 2 to 5 seconds later.
•Disc is rotating but no picture is produced.
•Picture quality is poor and picture is shaking.
•Is the power cord plugged securely into the outlet?
•Turn off the power and then turn it back on.
•Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
•
•Make sure that the rating level is correct.
•Is the remote control being operated within its operation range of angle and distance?
•Are the batteries exhausted?
•Are you using a deformed disc or a disc with scratches on the surface?
•Wipe the disc clean.
•No sound is heard during fast playback, slow playback, and step motion playback.
•Are the speakers connected properly? Is the speaker setup correctly customized?
•Is the disc severely damaged?
•Was the DVD player suddenly moved from a cold place to a warm one? When condensation forms inside the player, remove the disc and let the player stand for 1 or 2 hours with the power on. (You can use the player again after condensation disappears.)
•Is the TV power on?
•Are the video cables connected properly?
•Is the disc dirty or damaged?
•A poorly manufactured disc may not be playable.MISCELLANEOUS
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