Getting Help, Reaching Sprint Customer Service | Samsung MM A880

Getting Help

Visit www.sprint.com

You can go online to:

⬤Access your account information

⬤Check your minutes used (depending on your Sprint PCS Service Plan)

⬤View and pay your bill

⬤Make your life easier by enrolling in Online Invoicing and Automatic Payment

⬤Purchase accessories

⬤Shop for the latest Sprint PCS Phones

⬤View available Sprint PCS Service Plans and options

⬤Learn more about Sprint PCS Vision and other great products like Sprint PCS Picture MailSM, games, ringers, screen savers, and more

Reaching Sprint Customer Service

You can reach Sprint Customer Service many different ways:

⬤Dial on your Sprint PCS Phone

⬤Sign on to your account atwww.sprint.com

⬤Call us toll-free at 1-888-211-4727 (Consumer customers) or 1-888-788-4727 (Business customers)

⬤Write to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742

Receiving Automated Invoicing Information

For your convenience, your phone gives you access to invoicing information on your Sprint PCS Account. This information includes balance due, payment received, invoicing cycle, and an estimate of the number of minutes

Setting Up Service

Section 1A: Setting Up Service

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Samsung MM A880 manual Getting Help, Reaching Sprint Customer Service, Receiving Automated Invoicing Information

Contents

Sprint PCS VisionSM Multimedia Phone MM-A880 by Samsung Sprint PCS ServicePage Table of Contents 2E. Navigating Through Menus 2C. Setting Your Phone’s Security2G. Using Contacts 2D. Controlling Your Roaming Experience 2K. Using Your Phone’s Built-in Media Player 2H. Using the Phone’s Scheduler and Tools2I. Using Your Phone’s Voice Services 2J. Using the Built-in Camera and Camcorder 4B. Manufacturer’s Warranty 3A. Sprint PCS Service Features The Basics3C. Sprint PCS Voice CommandSM 4A. Safety Welcome and thank you for choosing Sprint Welcome to Sprint Phone Guide Introduction Getting Started Page Setting Up Service Setting Up ServiceThis Section To unlock your phone, follow these easy steps Getting Started With Sprint PCS ServiceDetermining if Your Phone is Already Activated Unlocking Your Phone To set up your voicemail Setting Up Your Voicemail Sprint PCS Account Passwords Account Password Voicemail PasswordSprint PCS Vision Password Reaching Sprint Customer Service Getting HelpReceiving Automated Invoicing Information Sprint PCS Directory Assistance Sprint PCS Operator ServicesTo access automated invoicing information To access Sprint PCS Operator Services Your Sprint PCS Phone Page Your Sprint PCS Phone The Basics Phone BasicsYour Sprint PCS Phone The Basics Front View of Your Phone Key Functions Your Sprint PCS Phone The Basics Phone Basics Viewing the Display Screen Phone Basics Your Sprint PCS Phone The Basics Phone Basics Features of Your Sprint PCS Phone Phone Basics To turn your phone on Turning Your Phone On and OffTurning Your Phone On Turning Your Phone Off Battery Capacity Using Your Phone’s Battery and Charger To install the Li-Ion battery Installing the Battery Removing the Battery Charging the BatteryTo remove your battery To use the travel charger provided with your phone Using the Charger To display your phone number Displaying Your Phone Number Dialing Options To make a call using your keypadMaking and Answering Calls Making Calls To answer an incoming call Answering Calls Answering a Roam Call With Call Guard Enabled To disconnect a call when you are finishedEnding a Call In-Call Options To display a Missed Call entry from standby modeMissed Call Notification Calling Emergency Numbers Phone Number Icon Glossary Version Advanced End-of-Call Options Select New Entry or Existing Entry and press To save a number from standby modeSaving a Phone Number Call Finding a Phone Number Dialing and Saving Phone Numbers With PausesTo find a phone number To set up abbreviated dialing Abbreviated DialingTo dial or save phone numbers with pauses To dial directly from a Contacts entry Dialing From ContactsMaking an Abbreviated Dial Call To make a call To use One-Touch Dialing for Speed Dial locations Using One-Touch/Two-Touch Speed Dialing To make a call using Plus Code Dialing Using Plus + Code Dialing Selecting a Character Input Mode To change the character input modeEntering Text To enter characters by tapping the keypad Entering Characters Using T9 Text InputTo enter text using T9 Entering Characters by Tapping the Keypad @ 1 ?! * # / a B C R S Y Z 9 0 Space Shift To enter emoticons To enter symbolsTo enter preset messages To enter numbers Controlling Your Phone’s Settings Controlling Your Phone’s Settings To select a ringer type for voice calls Sound SettingsRinger Types Selecting Ringer Types for Voice Calls Select Ringer Type Selecting Ringer Types for MessagesSelecting Ringer Types for Schedule To select a ringer type for messages Selecting a Key Tone Selecting a Roam RingerSelect Ringer Type Select Roam Ringer To select a key tone length Adjusting the Phone’s Volume SettingsTo adjust your phone’s volume settings To select a tone level Alert Notification To enable or disable alert sounds Silence All To activate Silence AllTo deactivate Silence All Changing the Backlight Time Length Display SettingsTo change the backlight setting Changing the Text Greeting Changing the Screen Saver To change the display imagesSelect Screen Saver Select Set Foreground Setting the Foreground ImageChanging the Phone’s Menu Style To select a foreground image Select Dialing Font Dialing FontFont Size To change the dialing font size Color To change the dialing colorSelect Basic, Rainbow, Monochrome, or Hyphenate and press To enable your phone’s Location feature Location Settings Select Message Alert Messaging SettingsSetting Message Alerts To hear an alert when you receive a new message Select Edit Signature Deleting Old MessagesAdding a Customized Signature To add a customized signature to each sent message Managing Preset Messages To edit or delete a preset messageTo add a new preset message Airplane Mode To set your phone to Airplane ModeSelect Airplane Mode TTY Use With Sprint PCS Service To turn TTY Mode on or offSelect TTY Options Emergency Calling Launch Pad Phone Setup OptionsCall Answer Mode To set call answer mode Select Auto Answer Auto Answer ModeTo set Auto Answer mode No to disable Auto Answer To assign a language for the phone’s display Display Language Setting Your Phone’s Security Setting Your Phone’s Security To access the Security menu Accessing the Security Menu Changing the Lock Code Using Your Phone’s Lock FeatureLocking Your Phone Unlocking Your Phone Locking the Picture & Video Menu Calling in Lock ModeAccessing the Pic/Video Menu in Lock Mode Locking the Camera Locking Sprint PCS Vision Locking ServicesLocking Voice Services Select Lock Services To add or replace a special number Using Special Numbers Select Erase Contacts Erasing Contacts Erasing Downloads To erase all downloadsSelect Erase Downloads Erasing Pictures and Videos To erase all pictures and videosSelect Erase Pic/Video To reset your picture & video account Resetting Your PhoneResetting Your Picture & Video Account To reset your phone To disable Sprint PCS Vision services To enable Sprint PCS Vision servicesSelect Sprint PCS Vision Page Controlling Your Roaming Experience RoamingControlling Your Roaming Experience Understanding Roaming Recognizing the Roaming Icon on the Display ScreenRoaming on Other Digital Networks To check your voicemail while roaming Checking for Voicemail Messages While Roaming Setting Your Phone’s Roam Mode Set ModeTo set your phone’s roam mode Controlling Roaming Charges Using Call Guard To turn Call Guard on or offTo place roaming calls with Call Guard on Reminder To answer incoming roaming calls with Call Guard on Menus Menu Navigation Menu Structure Viewing the MenusNavigating Through Menus Menu Navigation Backing Up Within a Menu To return to standby modeMenu Structure Selecting Menu Items Menu Diagram Viewing the MenusPicture & Video Menus Navigating Through Menus Messaging Navigating Through Menus Tools Web Settings Media PlayerCall History Menus Navigating Through Menus Menus Navigating Through Menus Menus Navigating Through Menus Menus Downloads Contacts100 Navigating Through Menus 101 InUse Menu Press the right to display the following options 102 Managing Call History 103 Call History 104 Viewing HistoryTo view a Call History entry Select Call History Managing Call History 105 Call History Options Making a Call From Call History To place a call from Call History106 Saving a Phone Number From Call History To save a phone number from Call HistoryManaging Call History 107 Prepending a Phone Number From Call History To prepend a phone number from Call History108 Managing Call History 109 Erasing Call HistoryTo erase Call History Select Erase or Erase All 110 Using Contacts 111 Using Contacts 112 Adding a New Contacts EntryTo add a new entry Select Add New Entry Unassigned Family Friends Colleague VIPs Using Contacts 113Assigning a Group Entry Assigning a Contact to a Group Shortcut Finding Contact EntriesFinding Names To find Contact entries by name Select Speed Dial #s Using Contacts 115Finding Speed Dial Numbers Finding Group Entries 116 Contact Entry Options To add a phone number to an entry Using Contacts 117 Editing a Contact Entry’s Phone Number To edit an entry’s phone number118 Assigning Speed Dial Numbers Using Contacts 119 Editing a Contact Entry To make changes to an entry120 Using Contacts 121 Selecting a Ringer Type for an EntryTo select a ringer type for an entry To dial a service from standby mode using your keypad Dialing Sprint PCS ServicesTo dial a service from your Contacts Select Account Info , Customer Service , or Dir Assist Scheduler & Tools Using the Phone’s Scheduler and Tools 123 124 Using Your Phone’s SchedulerAdding an Event to the Scheduler To add an event Using the Phone’s Scheduler and Tools 125 Event AlertsEvent Alert Menu To view your scheduled events To access the today menuViewing Events Going to Today’s Calendar Menu Next Using the Phone’s Scheduler and Tools 127Adding a New Task Adding a New Countdown Erasing a Day’s Events To erase a day’s scheduled events128 Using the Phone’s Scheduler and Tools 129 Using Your Phone’s Alarm ClockTo use the alarm clock Select Alarm Clock Select Alarm #1 , Alarm #2 , or Alarm #3 130 Using Your Phone’s Memo PadTo compose a memo To read a saved memo To delete saved memos Using the Phone’s Scheduler and Tools 131 Using Your Phone’s Tools Managing Voice MemosRecording Voice Memos To erase an individual memo Using the Phone’s Scheduler and Tools 133Reviewing and Erasing Memos To play the voice memos you have recorded To use the task list Using the Task ListOptions To erase all voice memos Using the Phone’s Scheduler and Tools 135 Viewing a Saved TaskDeleting a Task To use the calculator Using the CalculatorWorld Time To view the time in over twenty different locations To view a countdown To set up a new countdownUsing the Phone’s Scheduler and Tools 137 Countdown Missed Events To view missed events138 Using Your Phone’s Voice Services Voice ServicesUsing Your Phone’s Voice Services 139 140 New Features Using Your Phone’s Voice Services 141 Using Voice-Activated Dialing To activate voice recognition142 Voice Launch To access voice launchSelect Voice Service Select Voice Launch Using Your Phone’s Voice Services 143 Calling Nicknames Using Call Name or #To place a call using Call Name or # Calling Contacts Entries Adapting Digit Dial Voice ServicesUsing Your Phone’s Voice Services 145 Calling Phone Numbers Digit Dialing Select Voice Service Select Digit Dialing To adapt Digit Dial to your voice146 Using Your Phone’s Voice Services 147 Voice Services Resetting Digit Dial Adaptation 148 Using Choice ListsTo enable or disable choice lists for Digit Dial Enabling/Disabling Choice Lists Using Send Text Name Using Your Phone’s Voice Services 149To launch a text message Using Lookup Name To use Lookup Name150 Using Go To App Using Your Phone’s Voice Services 151To see a list of possible destinations Using Check Item To see and hear status information152 Strength SignalBattery Using Your Phone’s Voice Services 153 154 155 Camera Taking Pictures To take a picture with the phone open156 157 Creating Your Sprint PCS Picture Mail PasswordTo create your Sprint PCS Picture Mail password To take a picture with the phone closed Camera Mode Options Select Online Albums158 To activate the flash Setting Picture ModeSetting the Flash To set the picture mode Fun Frames Setting the Self-TimerTo activate the Self-Timer To cancel the Self-Timer after it has started To access fun frames Color Tones161 162 Using the ZoomTo access color tones To use the zoom Selecting Camera Settings To select your camera settings163 To review your stored pictures in the In Camera folder Storing PicturesCamera Folder Camera Folder Options 165 166 Saved to Phone FolderTo save a picture to the Saved to Phone folder To view pictures stored in the Saved to Phone folder 167 Saved to Phone Folder Options Select In Camera or New Picture and press Ordering PrintsPrints at Retail To send an image 169 Prints by Mail Select Picture & Video Select PictBridge Print Printing Pictures Using PictBridgePrinting From Your Phone To use PictBridge to print pictures from your phone 171 4x6 Default Recording Videos To record a video172 Select Movie Light Video Mode OptionsSetting the Movie Light To set the movie light 174 Select Color Tones Using the ZoomTo select your control settings Controls Selecting Video Settings To select your camcorder settings176 177 Storing VideosCamcorder Folder Camcorder see below Saved to Phone see 178 Camcorder Folder Options 179 To save a video clip to the Saved to Phone folder 180 Sending Sprint PCS Picture MailSMSending Pictures or Videos From Camera Folder Select Picture & Video Select My Pictures or My Videos 181 182 Sending Pictures From MessagingTo send pictures from the Messaging menu Select Send Message Managing Online Pictures and Videos From Your Phone Using the Sprint PCS Picture Mail Web SiteTo access the Sprint PCS Picture Mail Web site Managing Sprint PCS Picture Mail 184 Uploading Pictures or VideosTo view your online pictures from your phone To upload pictures or Videos 185 Downloading Your Online Pictures 186 Media Player Using Your Phone’s Built-in Media Player 187 188 Your Multimedia Channel Options Select Media Player Accessing Your Media Players Channel ListingsTo access your media player and Channel Listings Using Your Phone’s Built-in Media Player 189 Playing a Video or Audio Clip To select and play a media clip190 Using Your Phone’s Built-in Media Player 191 Multimedia FAQs 192 Are the videos that Im viewing live videos? Can I surf to a different channel while I am playing a clip? Using Your Phone’s Built-in Media Player 193 194 Sprint PCS Service Features 196 197 Sprint PCS Service 198 Using VoicemailSetting Up Your Voicemail Voicemail Notification Using One-Touch Message Access New Voicemail Message AlertsRetrieving Your Voicemail Messages 200 Voicemail Button Guide Using Expert ModeTo turn Expert Mode on or off Voicemail Options 202 Setting Up Group Distribution ListsSprint PCS Callback Voicemail-to-Voicemail Message Continue Recording Voicemail-to-Voicemail Message ReplyVoicemail-to-Voicemail Message Forwarding Voicemail-to-Voicemail Receipt Request To clear the icon from the display screen Clearing the Message IconVoicemail Menu Key Extended Absence Greeting 205 206 Using SMS Text MessagingComposing SMS Text Messages To compose an SMS Text message 207 Accessing SMS Text MessagesTo read an SMS Text message To reply to an SMS Text message 208 Options and select Preset Msg , Recent Edit Using Preset Canned MessagesTo add and/or edit preset messages Select Preset Messages 210 Using Caller ID 211 To switch back to the first callerResponding to Call Waiting To respond to an incoming call while you’re on a call Making a Three-Way Call To make a Three-Way Call212 213 Using Call ForwardingTo activate Call Forwarding To deactivate Call Forwarding 214 Sprint PCS Vision Applications Accessing MessagingExploring the Web Sprint PCS Vision FAQs Sprint PCS Vision 216 Sprint PCS Vision Applications To find your User Name Getting Started With Sprint PCS VisionYour User Name Finding Your User Name 218 Launching a Sprint PCS Vision ConnectionSprint PCS Vision Home To launch a Sprint PCS Vision connection To change your Net Guard settings Net GuardSprint PCS Vision 219 220 Sprint PCS Vision Connection Status and IndicatorsNavigating the Web Softkeys Selecting Scrolling To go back one Going BackGoing Home To select links Message Types Accessing MessagingAccessing Sprint PCS Mail Sprint PCS Messaging Accessing Additional Email Providers Accessing Instant Messaging224 Sprint PCS Vision 225 Accessing Wireless ChatroomsTo access a chatroom from the browser Select Instant Messaging 226 Select Games , Ringers , Screen Savers Downloading Premium Services ContentAccessing the Download Menus To access the Sprint PCS Vision download menus 228 Selecting an Item to DownloadDownloading an Item To download a selected item Sprint PCS Vision 229 Using My Content ManagerTo access My Content Manager Select My Content Manager 230 To download purchased content from My Content Manager Sprint PCS Vision 231 Using the Browser MenuWeb Exploring the Web Opening the Browser Menu To open the browser menu232 Sprint PCS Vision 233 Creating a Bookmark Deleting a Bookmark Accessing a Bookmark Going to a Specific Web site Reloading a WebRestarting the Web Browser Sprint PCS Vision FAQs When is my data connection active?236 When is my data connection dormant? Can I sign out of data services?Sprint PCS Vision 237 238 Sprint PCS Voice Command 239 Sprint PCS Voice CommandSM Getting Started With Sprint PCS Voice Command It’sEasytoGetStarted240 Voice Command Sprint PCS Voice Command 241Creating Your Own Address Book Making a Call With Sprint PCS Voice Command To make a call with Sprint PCS Voice Command242 Sprint PCS Voice Command 243 Accessing Information Using Sprint PCS Voice Command 244 Safety Warranty Information 246 Safety 247 Safety Getting the Most Out of Your Reception Keeping Tabs on Signal StrengthUnderstanding the Power Save Feature Knowing Radio Frequency Safety Maintaining Your Phone’s Peak Performance Safety 249 250 Maintaining Safe Use of and Access to Your Phone Turning Off Your Phone Before Flying Safety 251 252 Caring for the Battery Special Safety 253 254 Using Your Phone with a Hearing Aid Device Select Main Display Safety 255 256 Acknowledging Special Precautions and the FCC Notice FCC Radiofrequency Emission Safety 257 Owner’s Record Phone Guide Proprietary Notice258 Manufacturer’s Warranty Manufacturer’s WarrantyManufacturer’s Warranty 259 260 Standard Limited Warranty Manufacturer’s Warranty 261 Warranty 262 Manufacturer’s Warranty 263 264 Manufacturer’s Warranty 265 266 Index IndexIndex 267 Index 268 269 270