5.Are the videos that I'm viewing “live” videos?

It depends on the content provider. Some of the channels available through Sprint TV stream live content. Others provide media on demand with video and audio clips that are refreshed throughout the day, but that are not “live.”

6.After purchasing access to an Available Channel for a monthly fee, do I receive any confirmation? That is, how do I know it has been purchased?

The next time you access your media player's Channel Listings, the purchased channel title and corresponding number will appear in the My Channels section.

7.Why are some channels already pre-loaded into the My Channels section?

Some channels, such as Previews, are offered free of charge as a customer courtesy. These channels automatically appear in the My Channels section of your Channel Listings.

8.If I don't subscribe to Sprint PCS Vision Plan, am I still able to view the multimedia clips?

Yes; for service access charges, please see option “C” in question 2 above.

9.How can I easily access a channel without having to scroll through all the channels in my Channel Listings?

Each channel will have a number to the left of it. You can simply press this number to quickly access the clips located within that channel.

Tip:

When entering the specific channel number, channels 01 - 09 do not require you to enter a “0.” For example, to access channel “07,” just press the “7” key.

10.What does it mean when the video pauses and I see the word “loading” at the bottom of the screen?

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