Troubleshooting
Before calling for service, check the information in this section to see if you can remedy any problems yourself. If you do need assistance, please call the phone number on the warranty card, the phone number on the Information section or contact your dealer.
Check List
Symptom | Check List | Solution |
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No images on the screen. | Is the power cord connected | Check the power cord connection |
I cannot turn on the monitor. | properly? | and supply. |
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| Can you see "No Connection, | (Connected using the |
| Check Signal Cable" on the screen? | Check the signal cable connection. |
|
| (Connected using the DVI cable) |
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| If you still see an (error) message |
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| on the screen when the monitor is |
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| connected properly, check to see if |
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| the monitor status is set to |
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| analogue. Press Source button to |
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| have the monitor |
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| input signal source. |
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| If the power is on, reboot the | If the initial screen (the login screen) |
| computer to see the initial screen | appears, boot the computer in the |
| (the login screen), which can be | applicable mode (the safe mode for |
| seen. | Windows ME/2000/XP) and then |
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| change the frequency of the video card. |
|
| (Refer to the Preset Display Modes) |
|
| Note: If the initial screen (the login |
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| screen) does not appear, contact a |
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| service center or your dealer. |
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| Can you see "Video mode not | You can see this message when the |
| supported" on the screen? | signal from the video card exceeds the |
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| maximum resolution and frequency |
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| that the monitor can properly handle. |
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| Adjust the maximum resolution and |
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| frequency that the monitor can |
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| properly handle. |
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| There is no image on the screen. | The monitor is in PowerSaver mode. |
| Is the power indicator on the | Press a key on the keyboard or move |
| monitor blinking at 1 second | |
| the mouse to activate the monitor and | |
| intervals? | |
| restore the image on the screen. | |
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| |
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| Connected using the DVI cable? | You may get a blank screen if you |
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| boot the system before you connect |
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| the DVI cable, or disconnect and then |
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| reconnect the DVI cable while the |
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| system is running as certain types of |
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| graphic cards do not send out video |
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| signals. Connect the DVI cable and |
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| then reboot the system. |
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