Troubleshooting

Before calling for service, check the information in this section to see if you can remedy any problems yourself. If you do need assistance, please call the phone number on the warranty card, the phone number on the Information section or contact your dealer.

Check List

Symptom

Check List

Solution

 

 

 

No images on the screen.

Is the power cord connected

Check the power cord connection

I cannot turn on the monitor.

properly?

and supply.

 

 

 

 

Can you see "No Connection,

(Connected using the D-sub cable)

 

Check Signal Cable" on the screen?

Check the signal cable connection.

 

 

(Connected using the DVI cable)

 

 

If you still see an (error) message

 

 

on the screen when the monitor is

 

 

connected properly, check to see if

 

 

the monitor status is set to

 

 

analogue. Press Source button to

 

 

have the monitor double-check the

 

 

input signal source.

 

 

 

 

If the power is on, reboot the

If the initial screen (the login screen)

 

computer to see the initial screen

appears, boot the computer in the

 

(the login screen), which can be

applicable mode (the safe mode for

 

seen.

Windows ME/2000/XP) and then

 

 

change the frequency of the video card.

 

 

(Refer to the Preset Display Modes)

 

 

Note: If the initial screen (the login

 

 

screen) does not appear, contact a

 

 

service center or your dealer.

 

 

 

 

Can you see "Video mode not

You can see this message when the

 

supported" on the screen?

signal from the video card exceeds the

 

 

maximum resolution and frequency

 

 

that the monitor can properly handle.

 

 

Adjust the maximum resolution and

 

 

frequency that the monitor can

 

 

properly handle.

 

 

 

 

There is no image on the screen.

The monitor is in PowerSaver mode.

 

Is the power indicator on the

Press a key on the keyboard or move

 

monitor blinking at 1 second

 

the mouse to activate the monitor and

 

intervals?

 

restore the image on the screen.

 

 

 

 

 

 

Connected using the DVI cable?

You may get a blank screen if you

 

 

boot the system before you connect

 

 

the DVI cable, or disconnect and then

 

 

reconnect the DVI cable while the

 

 

system is running as certain types of

 

 

graphic cards do not send out video

 

 

signals. Connect the DVI cable and

 

 

then reboot the system.

 

 

 

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