Problem

Cause

Action

 

 

 

The thaw function

The oven may not work, too much

Put one cup of water in a

does not work.

food is being cooked, or improper

microwave-safe container

 

cookware is being used.

and run the microwave

 

 

for 1-2 minutes to check

 

 

whether the water is heated.

 

 

Reduce the amount of food

 

 

and start the function again.

 

 

Use a cooking container with

 

 

a flat bottom.

 

 

 

The interior light is

The door has been left open for a

The interior light may

dim or does not turn

long time.

automatically turn off when

on.

 

the Eco function operates.

 

 

Close and reopen the door or

 

 

press the Cancel button.

 

 

 

 

The interior light is covered by

Clean the inside of the oven

 

foreign matter.

and check again.

 

 

 

A beeping sound

If the Auto Cook function is being

After turning over the food,

occurs during cooking.

used, this beeping sound means it's

press the Start button again

 

time to turn over the food during

to restart operation.

 

thawing.

 

 

 

 

The oven is not level.

The oven is installed on an uneven

Make sure the oven is

 

surface.

installed on flat, stable

 

 

surface.

 

 

 

There are sparks

Metal containers are used during the

Do not use metal containers.

during cooking.

oven/thawing functions.

 

 

 

 

When power is

The door is not properly closed.

Close the door and check

connected, the oven

 

again.

immediately starts to

 

 

work.

 

 

 

 

 

There is electricity

The power or power socket is not

Make sure the power and

coming from the oven.

properly grounded.

power socket are properly

 

 

grounded.

 

 

 

There is water

There may be water or steam in

Let the oven cool and then

dripping.

some cases depending on the food.

wipe with a dry dish towel.

 

This is not an oven malfunction.

 

 

 

 

There is steam through

There may be water or steam in

Let the oven cool and then

a crack in the door.

some cases depending on the food.

wipe with a dry dish towel.

 

This is not an oven malfunction.

 

 

 

 

There is water left in

There may be water or steam in

Let the oven cool and then

the oven.

some cases depending on the food.

wipe with a dry dish towel.

 

This is not an oven malfunction.

 

 

 

 

Troubleshooting

English 47

MS28J5255UW_EF_DE68-04333A-00_EN.indd 47

2015-01-13 ￿￿ 6:09:27

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Samsung MS28J5255UB/EG, MS28J5255US/EF, MS28J5255UW/EF, MS28J5255UB/EF manual Troubleshooting
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