PROBLEM

POSSIBLE CAUSE

 

SOLUTION

Food does not broil

The oven controls have been set

Press the BROIL pad.

properly.

incorrectly.

 

 

 

The rack has not been properly

See the broiling guide on page 43.

 

positioned.

 

 

 

Cookware not suited for broiling.

Use suitable cookware.

 

 

 

 

 

In some areas the power (voltage)

Preheat the broil element for 10 minutes.

 

may be low.

See the broiling guide on page 43.

 

 

 

 

 

 

The oven

The oven sensor needs to be

See the section on adjusting the

temperature is too

adjusted.

 

thermostat on page 49.

hot or too cold.

 

 

 

Scratches or

The cooktop is being cleaned

Scratches are not removable. Tiny

abrasions on

improperly.

 

scratches will become less visible in time

cooktop surface.

 

 

as a result of cleaning.

 

Cookware with rough bottoms was

To avoid scratches, use the recommended

 

used on the cooktop or there were

 

cleaning procedures. Make sure the bottoms

 

coarse particles (eg. salt or sand)

 

of cookware are clean before use and use

 

present between the cookware

 

cookware with smooth bottoms.

 

and the surface of the cooktop.

 

 

 

Cookware has been slid across the

 

 

 

cooktop surface.

 

 

Brown streaks or

Boilovers have been cooked onto

Use the blade scraper to remove soil.

specks.

the surface.

See the section on the care and cleaning

 

 

 

 

 

of the glass cooktop on page 58.

Areas of

Mineral deposits from water and

Remove using a ceramic-glass cooktop

discoloration with

food have been left on the surface

 

cleaning cream.

metallic sheen.

of the cooktop.

Use cookware with clean, dry bottoms.

 

 

The oven will not

The oven temperature is too high

Allow the range to cool and reset the

self-clean.

to start a self-clean operation.

 

controls.

 

The oven controls have been set

See the section on self-cleaning on page

 

incorrectly.

 

53.

 

You cannot start a self-cleaning cycle if you have activated the oven lockout

 

feature or if a radiant surface element is on.

“Crackling” or

This is the sound of the metal

This is normal.

“popping” sound.

heating and cooling during

 

 

 

both the cooking and cleaning

 

 

 

functions.

 

 

Excessive smoke

There is excessive soiling in the

Press the CLEAR/OFF pad. Open the

during a self-

oven.

 

windows to rid the room of smoke. Wait

cleaning cycle.

 

 

until the self-cleaning cycle is cancelled.

 

 

 

Wipe up the excessive soil and reset the

 

 

 

oven for self-cleaning.

The oven door will

The oven is too hot.

Allow the oven to cool.

not open after a

 

 

 

self-cleaning cycle.

 

 

 

Oven not clean

The oven controls were not set

See the section on self-cleaning on page

after a self-cleaning

correctly.

 

53.

cycle.

 

 

 

The oven was heavily soiled.

Wipe up heavy spillovers before starting

 

 

 

the self-cleaning cycle. Heavily soiled

 

 

 

ovens may need to self-clean again or for

 

 

 

a longer period of time.

 

 

 

 

65_ Troubleshooting

NE595R1ABSR_AA_DG68-00432A-03_EN.indd 65

2013-05-23 �� 5:24:16

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Samsung NE595R1ABSR Food does not broil, Properly, Oven, Temperature is too, Hot or too cold Scratches or, Abrasions on

NE595R1ABSRAA, NE595R1ABSR specifications

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