13. Problems getting connected
If you're having trouble connecting, try one or more of these steps:
1. Check the sim card
Take out the sim and wipe it with a dry cloth. With the laptop upside down, insert the sim with the ø logo facing up and the cut edge going in first. Push it in until it clicks.
You can check the sim card works by trying it in an ø mobile phone. If it doesn't work in that either, call us on 0844 809 0202 and we'll replace it for you.
2. Move the computer
Try a different place. Something might be getting in the way of the mobile signal, just like it can when you're using a mobile phone.
If you still can't connect, go to o2.co.uk/mobilebroadband/help.
Or call us on 0844 809 0202 (0800 977 7337 if you're a business customer).
Tip: You can read FAQs and a glossary at o2.co.uk/mobilebroadband.
Safety information
Specific Absorption Rate (SAR)
SAR is a measure of how much energy is absorbed by the body when exposed to a radio frequency, like a mobile phone signal.
It's covered by EU guidelines. The SAR limit for wireless equipment is 2.0 watts/ kilogram. We've tested this netbook, and the highest SAR value we recorded was below this limit.
Reduction of hazardous substances
This netbook complies with the EU Restriction of Hazardous Substances (RoHS) Directive (directive 2002/95/EC of the European Parliament and of the Council).
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