QThere is no sound or sound is intermittently interrupted after connecting a headset

A1 If your headset is a mono headset, check if a mono headset connection has been made. In this case, to resolve the problem,

complete the procedures below.

Right-click over the Bluetooth icon on the taskbar, select Audio tab > Connected Device, and check if Activate Mono Headset is selected. If not, right-click over the device and select Connect.

Right-click over the Speaker icon on the taskbar, select Playing Device > Mono Device > Load Defaults and then click the OK button.

A2 If your head set is a stereo headset, you have

to check if the headset is connected as a stereo

headset.

To resolve the problem, complete the procedures below.

Double-click the Bluetooth icon on the Taskbar, select the Audio tab and check the connection status of the Bluetooth Stereo Audio that corresponds to the corresponding headset in the connected device list. If it is not connected, right- click over the device and select Connect from the pop-up menu.

Right-click over the Speaker icon on the

Taskbar, click Play Device > Bluetooth High- quality Audio > Load Defaults, and click the

OK button.

Note

The Bluetooth Mono Headphone and Microphone

functions are activated.

 

After changing the Bluetooth or sound settings, you

 

must exit and re-run the audio/video player program

Note

(such as Windows Media Player) to apply the

changed settings.

 

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