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Samsung NP300E5C-A08US, NP305E5A-A06US manual Diagnosing the Computer Status and Troubleshooting

Models: NP300E5C-A02US NP300E5C-A06US NP300E4C NP300E5C-A01US NP300E5C-A08US NP305E5A-A06US NP300E4C-A01US NP300E4CA09JM

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Diagnosing the Computer Status and Troubleshooting

Chapter 3. 71

Using the computer

The Support Center program, which is Samsung’s computer’s troubleshooting guide, supports diagnosing the system and has a FAQ for frequently occurring problem(s).

Support Center may not be provided or may be a different version depending on the model.

1	From the Start Screen, right-click any area and select All
	Apps	in the bottom right corner. Then, click Support


	Center.
2	eSupport is activated and starts diagnosing your computer.
	After the diagnosing process is finished, the System Status

menu displays a list of the current problems to be solved as shown.

Searching for computer’s problems

Diagnosing

Computer and Troubleshooting

FAQ for computer’s

major problems

3 You can solve a problem by clicking the Troubleshoot button for the problem.

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Samsung NP300E5C-A08US, NP305E5A-A06US, NP300E5C-A06US, NP300E5C-A02US Diagnosing the Computer Status and Troubleshooting

Contents

User Guide Contents Chapter 2. Using WindowsChapter 3. Using the computer Chapter 4. Settings and UpgradeSafety Precautions Chapter Getting StartedBefore You Start Proper Posture During Computer UseBefore You Start Using the softwareSafety Precaution Notations Text NotationsCopyright OS and Software SupportAbout the Product Capacity Representation Standard About the capacity representation of the storageAbout Memory Capacity Representation Before You StartSafety Precautions Installation RelatedPower Related Safety Precautionswall outlet and contact a service center AC Adapter Usage Precautions Safety PrecautionsUsing another adapter may cause the screen to flicker Failure to do so may result in electric shockBattery Usage Related Safety PrecautionsThere is a danger of electric shock or choking Safety Precautions Usage Related Safety PrecautionsUpgrade Related Safety PrecautionsSecurity and Movement Related Safety PrecautionsSafety Precautions Installation RelatedBattery Usage Related Do not place a heavy object over the productSafety Precautions Usage RelatedDo not place a candle, light cigar, etc. over or on the product Safety Precautions Safety Precautions Upgrade RelatedSecurity and Movement Related The product might be damaged or users may trip over the cablesCautions on Preventing Data Loss Hard Disk Management Safety PrecautionsUsing the power supply in an airplane When using the AC power plugSafety Precautions When using the auto adapter When using the Airplane Charging ConverterSafety Precautions Connect the airplane power 2 input jack to the powerProper Posture During Computer Use Proper PostureEye Position Hand PositionProper Posture During Computer Use Keep the monitor or LCD away from your eyes by at least 50cmVolume Control Headphones and Speakers Use Time Break TimeIllumination Operation ConditionOverview Front ViewStatus Indicators 1 2 3Wireless LAN PowerRight View Overviewport such as a keyboard/mouse, digital 1 CD Drive ODD OptionalLeft View OverviewAvoid blocking the vents as this may be dangerous Bottom View The latch used to remove or installOverview ChapterAdjusting the screen brightness Turning the Computer On and OffTurning the computer on About Windows ActivationTurning the computer off 2 Click SettingsPower Turning the Computer On and OffChapter Using Windows What is Microsoft Windows 8?Using the Charms Using AppsWhat is Microsoft Windows 8? Displaying HelpScreen At a Glance Start ScreenDesktop Displaying Documents and FilesScreen At a Glance Using the Charms Activating the CharmsChanging the Settings Change PC settingsUsing the Charms Select a wireless network to connectUsing Apps Using AppsStarting/Exiting an App Displaying Currently Running AppsRunning Two Apps at the Same Time Adding/Removing an App to/from the Start ScreenUsing Apps Click Start screen right-click your mouse buttonUsing the Windows Store Configuring your Microsoft AccountUsing Apps Windows Hot Key Function Chapter Using the computer Connecting an External Display DeviceAdjusting the Volume Wired NetworkKeyboard Shortcut KeysMethod MethodKeyboard NameFunction Other Function Keys Optional KeyboardTouchpad Basic Touchpad FunctionsClick Function Moving the cursor on the screenConfiguring the Gesture Function The Gesture Function of the Touchpad OptionalRight Button Function Drag FunctionThe Scroll Function Zoom FunctionsCharms Menu Activating Function Displaying Additional Menus of a Currently Running AppAuto-locking when connecting USB mouse Touchpad On/Off FunctionLast Run Window Opening Function Locking with shortcut keysUsing CD Drive CD Drive ODD, OptionalUsing the card Multi Card Slot OptionalUsing a Mini SD To remove a memory cardTo format a memory card Multi Card Slot OptionalTo use a card to exchange data with a digital device such as a digital camera, formatting the data using the digital device is recommended Multi Card Slot OptionalConnecting an External Display Device About the connection cableConnecting to the monitor port Optional Connecting an External Display DeviceAlternatively, to set up dual view PC Screen onlyConnecting through the HDMI port Optional Connecting an External Display Device2 the monitor mode. Select a mode Using AMD Graphics Effectively optional Adding programs for PowerXpress graphics technologyConnecting an External Display Device Using NVIDIA graphics more efficiently optional Registering programs to be executed by the external graphics chipsetConnecting an External Display Device Adjusting the Volume Adjusting the Volume using the KeyboardAdjusting the Volume using the Volume Adjustment Program Using the Sound RecorderUsing SoundAlive Optional Adjusting the VolumeControlling the Brightness Using the Keyboard LCD Brightness ControlWired Network Connecting to the Wired LANWired Network Configure the IP settingsUsing the WOL Wake On LAN function Wired NetworkProperties Wireless Network Optional What is an Access Point AP?Connecting to a Wireless LAN Wireless Network OptionalIf you click the Charms menu Settings NetworkUsing the Multimedia App Optional Third-party software related servicesUsing the S Camera app Using the Multimedia App OptionalPrecautions while taking a picture or video 1 Tap Charm menu StartUsing the S Gallery app Editing a photoUsing the Multimedia App Optional In addition, you can apply special effects to the pictures usingUsing the S Player app Using the Multimedia App OptionalE.g. If you select Draw 1 Tap Charm menu Start S PlayerSamsung Software Update AppsDiagnosing the Computer Status and Troubleshooting Using the Security Slot Optional Chapter Settings and Upgrade BIOS SetupSetting a Boot Password Changing the Boot PriorityBIOS Setup Entering the BIOS SetupThe BIOS Setup Screen BIOS SetupSetup Menu HelpSetting a Boot Password Setting a Supervisor PasswordSetting a User Password Setting Up a Boot PasswordSetting up a Hard Disk Drive Password Optional Setting a Boot PasswordDeactivating the Password Setting a Boot PasswordIn the Enter Current Password item, enter the currently Leave the Confirm New Password field empty, and pressChanging the Boot Priority Press Enter on the Boot Device Priority itemUpgrading Memory Adding or Replacing Memory ModulesSettings and Upgrade Upgrading MemoryPush the memory module down so that it is completely fixed Close the memory compartment cover and fasten the screwBattery Installing/Removing the BatteryCharging the Battery Measuring the Remaining Battery ChargeConfirming the battery charge in the Taskbar Battery Usage Time InformationExtending the Battery Usage Time Using the power management programDecreasing the LCD Brightness BatteryExtending the Battery Life Optional BatteryAlternatively, to extend the battery life Using the Battery Calibration Function BatteryMove to the Boot Smart Battery Calibration item using Chapter Troubleshooting Reinstalling Windows OptionalRecovering/Backing up the Computer Optional Recovering/Backing up the Computer Optional Recovery IntroductionRecovering Recovering/Backing up the Computer OptionalIf the recover is completed, you can use your computer in the bottom right corner. Then, click RecoveryRecovering after a Backup Backing upRecovering/Backing up the Computer Optional Recovering Recovering/Backing up the Computer OptionalTo copy the external storage disk Recovering/Backing up the Computer OptionalStart Recovery and click Disk copy Export Disk Image Function Recovering/Backing up the Computer OptionalComputer Recovery Function in Windows Recovering/Backing up the Computer Optional2 and Reinstall Windows are not keptReinstalling Windows Optional Reinstalling in WindowsReinstalling Windows Optional UpgradeCustom 7 Registerscreen. a user according to the instructions on the WindowsReinstalling when Windows does not start Reinstalling Windows OptionalInstall Now Recovery Related Windows 8 Related Q5 How can I install a printer driver? Q6 How can I uninstall the driver?settings, type size, color, and so on? How to activate ActiveDisplay Related Sound Related OthersYou can configure your computer in the same way as Chapter 5 TroubleshootingImportant Safety Information Replacement Parts and AccessoriesWEEE Symbol Information Product SpecificationsImportant Safety Information Safety InstructionsSetting Up your System The Instruction On Safety Operation of NotePC Care During UseImportant Safety Information Replacement Parts and Accessories Battery DisposalLaser Safety Power Cord Requirements Connect and Disconnect the AC adapterGeneral Requirements Replacement Parts and AccessoriesWireless Guidance Regulatory Compliance StatementsUSA and Canada Safety Requirements and Notices United States of AmericaUse in specific environments Regulatory Compliance StatementsOther Wireless Devices Unintentional Emitter per FCC PartRegulatory Compliance Statements Intentional emitter per FCC Part Regulatory Compliance StatementsHealth and safety information Exposure to Radio Frequency RF Signals Certification Information SARRegulatory Compliance Statements FCC Part 68 If fitted with a modem device Regulatory Compliance StatementsCanada Unintentional Emitter per ICES-003Intentional Emitter per RSS Regulatory Compliance StatementsRegulatory Compliance Statements Operation of this device is subject to the following two conditionsSi l’appareil est équipé d’une bande 2,4 G ou 5 G Telecommunications per DOC notice for products fitted with an IC-compliant modemRegulatory Compliance Statements Regulatory Compliance Statements Brazil European UnionEuropean Union CE Marking and Compliance Notices European DirectivesEuropean Radio Approval Information for products fitted with EU-approved radio devicesEU R&TTE Compliance Statements Regulatory Compliance StatementsRegulatory Compliance Statements ΕλληνικήEuropean Economic Area Restrictions Regulatory Compliance StatementsRegulatory Compliance Statements GeneralBelgium FranceRTC CAUTION European Telecommunication Informationfor products fitted with EU-approved modems Regulatory Compliance StatementsWEEE Symbol Information India OnlyUSA ONLY Correct disposal of this productSamsung Packaging Take-Back Program Simply call the following number for the locations nearest youCRT Processing, LLC 877 Kathy Severson - Logistics contact ChapterProduct Specifications Registered Trademarks HDMIENERGY STAR Partner Product SpecificationsDHCP Dynamic Host Configuration Protocol GlossaryD-sub D-subminiature BackupDVD Digital Versatile Disk LAN Local Area NetworkLCD Liquid Crystal Display GlossaryPCMCIA Personal Computer Memory Card International Association card SDHC Secure Digital High Capacity cardGlossary This is the extension of the SD card that supports over 2GB bytesUSB Universal Serial Bus GlossaryServer ShareIndex