Manuals / Samsung / Computer Equipment / Laptop

Samsung NP300E5C-A08US, NP305E5A-A06US Diagnosing the Computer Status and Troubleshooting, Center

Models: NP300E5C-A02US NP300E5C-A06US NP300E4C NP300E5C-A01US NP300E5C-A08US NP305E5A-A06US NP300E4C-A01US NP300E4CA09JM

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Diagnosing the Computer Status and Troubleshooting

Chapter 3. 71

Using the computer

The Support Center program, which is Samsung’s computer’s troubleshooting guide, supports diagnosing the system and has a FAQ for frequently occurring problem(s).

Support Center may not be provided or may be a different version depending on the model.

1	From the Start Screen, right-click any area and select All
	Apps	in the bottom right corner. Then, click Support


	Center.
2	eSupport is activated and starts diagnosing your computer.
	After the diagnosing process is finished, the System Status

menu displays a list of the current problems to be solved as shown.

Searching for computer’s problems

Diagnosing

Computer and Troubleshooting

FAQ for computer’s

major problems

3 You can solve a problem by clicking the Troubleshoot button for the problem.

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Samsung NP300E5C-A08US, NP305E5A-A06US, NP300E5C-A06US, NP300E4C Diagnosing the Computer Status and Troubleshooting, Center

Contents

User Guide Contents Chapter Getting Started Using the software Before You Start Safety Precaution Notations Text NotationsCopyright OS and Software Support About the Product Capacity Representation Standard About the capacity representation of the storageAbout Memory Capacity Representation Safety Precautions Installation RelatedKeep the plastic bags out of the reach of children There is a danger of suffocation Power Related Do not touch the main plug or power cord with wet handsDo not unplug the power cord by pulling the cable only There is a danger of electric shock or fire AC Adapter Usage Precautions Connect the power cord to the AC adapter firmlyUse only the AC adapter supplied with the product Battery Usage Related Use an authorized battery and AC adapter onlyThere is a danger of electric shock or choking There is a danger of an explosion or fire Usage Related There is a danger of electric shock or damage to the product Upgrade Related Never disassemble the power supply or AC adapterRemovable battery type, remove the external battery This may result in harming or burning your skin Security and Movement Related Use only a battery authorized by Samsung Electronics Do not place a heavy object over the productDispose of worn-out batteries properly Take care not to drop the product while using it Use a wall outlet or multi-plug with a grounding part Do not use a damaged or modified CD Do not insert your fingers into the PC Card SlotCheck CDs for cracks and damage prior to use Take care when touching the product or parts Take care not to throw or drop a computer part or deviceUse parts authorized by Samsung Electronics only Never disassemble or repair the product by yourself Safety Precautions Using the power supply in an airplane When using the AC power plug When using the auto adapter When using the Airplane Charging Converter Proper Posture During Computer Use Proper Posture Eye Position Hand PositionKeep your arm at a right angle as shown by the figure Volume Control Headphones and Speakers Check your volume first to listen to musicUse Time Break Time Illumination Overview Front View Status Indicators Wireless LANPower Charge Status Right View USB PortOptional Camera, etc Left View Battery Latches BatteryBottom View Compartment Cover Adjusting the screen brightness Turning the Computer On and OffTurning the computer on About Windows Activation Click Settings Power Shut down Turning the computer offPurchased operating system Save all your data before clicking on Shut down Chapter Using Windows What is Microsoft Windows 8? Displaying Help Device and Settings Desktop Switches to Desktop mode CameraScreen At a Glance Start Screen To switch to the Start screen DesktopDisplaying Documents and Files Using the Charms Activating the Charms Changing the Settings Change PC settingsNetwork Brightness Using Apps Using AppsStarting/Exiting an App Displaying Currently Running Apps Running Two Apps at the Same Time Adding/Removing an App to/from the Start ScreenClick Start screen right-click your mouse button Click Pin to start Or Unpin from Start Using the Windows Store Configuring your Microsoft AccountContinue after registering your Microsoft Account Charms Windows Hot Key Function Chapter Using the computer Keyboard Shortcut KeysShortcut Keys Name Function If the hot keys do not work properly, you have to install SettingsOther Function Keys Optional Touchpad Basic Touchpad FunctionsClick Function Moving the cursor on the screen Configuring the Gesture Function Right Button FunctionDrag Function Control Panel Hardward Touchpad Scroll Function Zoom FunctionsCharms Menu Activating Function Displaying Additional Menus of a Currently Running App Auto-locking when connecting USB mouse Desktop Settings Control Panel Hardware and Sound TouchpadTouchpad On/Off Function Last Run Window Opening Function Using CD Drive To eject a CD when the CD drive does not work or Using the card Multi Card Slot Optional Using a Mini SD To remove a memory cardTo format a memory card Click the Windows Explorer Multi Card Slot Optional Connecting an External Display Device About the connection cable Connecting to the monitor port Optional Connecting through the Hdmi port Optional After connecting a TV through HDMI, you have to configureEnjoy both a high visual quality and a high sound quality Using AMD Graphics Effectively optional Adding programs for PowerXpress graphics technology Using Nvidia graphics more efficiently optional Select 3D Settings Manage 3D settings in the left paneSelect the Program Settings tab Have to register the program in the Nvidia Panel Adjusting the Volume Adjusting the Volume using the KeyboardAdjusting the Volume using the Volume Adjustment Program Using the Sound Recorder Using SoundAlive Optional Settings Control Panel Hardware and SoundRight-click over the Speakers and select Properties Select the SoundAlive tab and select one of the modes Controlling the Brightness Using the Keyboard LCD Brightness Control Wired Network Connecting to the Wired LANConnect the LAN cable to the wired LAN port Network settings have been completed Protocols Using the WOL Wake On LAN function Left menu pane Wireless Network Optional What is an Access Point AP?Screen gures and terms may dier depending on the model Connecting to a Wireless LAN If you click the Charms menu Settings Network Using the Multimedia App Optional Using the S Camera app Position Using the S Gallery app Editing a photoTap Charm menu Start Gallery Select Picture preview Select an effect to be applied to the photo If you select Draw Tap Charm menu Start S PlayerLine preview Color Undo My Music Samsung Software Update Apps Diagnosing the Computer Status and Troubleshooting CenterDiagnosing Using the Security Slot Optional Chapter Settings and Upgrade Bios Setup Product Bios Setup Screen Setup Menu HelpSetup Menu Description Setting a Boot Password Setting a Supervisor Password Setting a User Password Setting Up a Boot PasswordSetting up a Hard Disk Drive Password Optional Set the Password on boot item to Enabled Deactivating the Password Supervisor Password item, press EnterEnter Changing the Boot Priority Select the Boot menu in the Bios SetupPress Enter on the Boot Device Priority item Press the F10 key to save the settings and exit Setup Upgrading Memory Adding or Replacing Memory Modules If the memory does not fit easily, push the memory module Down while pulling the memory module latches outwardRemoving a memory module Battery Installing/Removing the BatteryBattery Battery again, slide the battery into Charging the Battery Measuring the Remaining Battery ChargeConfirming the battery charge in the Taskbar Battery Usage Time Information Extending the Battery Usage Time Using the power management programDecreasing the LCD Brightness Options Extending the Battery Life Optional Alternatively, to extend the battery life Using the Battery Calibration Function Setup screenMove to the Boot Smart Battery Calibration item using Chapter Troubleshooting Recovering/Backing up the Computer Optional Recovery IntroductionRestores the entire Windows drive Function Description Recovering If Windows does not startIf Windows is run To the User Agreement Recovering after a Backup Backing upTo save to To back up your computer to an external storage device Recovering You need to purchase an external hard USB connector Start Recovery and click Disk copyTo copy the external storage disk Separately to connect the hard disk and your computer Export Disk Image Function Computer Recovery Function in Windows Reinstall WindowsReinstall Are not kept Reinstalling Windows Optional On the relevant item Upgrade Custom Reinstalling when Windows does not start Install Now Recovery Related Q1 What is a Recovery Area?Specifications Capacity representation of the hard disk Q3 What is a recovery image? Recovery program?Windows 8 Related Q1 I cannot find the Start button on the Desktop Q5 How can I install a printer driver? Click the program. Then click uninstallSettings, type size, color, and so on? How to activate Active Display Related Hdmi port does not fit the screenFor Intel graphics cards For AMD graphics cards Sound Related OthersExisting Windows systems Chapter Appendix Important Safety Information Safety InstructionsSetting Up your System Instruction On Safety Operation of NotePC Care During Use Replacement Parts and Accessories Battery DisposalLaser Safety Laser Safety Note Power Cord Requirements Connect and Disconnect the AC adapterGeneral Requirements Wireless Guidance Regulatory Compliance Statements USA and Canada Safety Requirements and Notices United States of AmericaExplosive Device Proximity Warning Safety Notices for Other Devices in the Wireless Network Unintentional Emitter per FCC PartUse On Aircraft Caution Intentional emitter per FCC Part If fitted with 2.4G band or 5G band Health and safety information FCC Part 68 If fitted with a modem device Telephone company may make changes in its facilities Canada Unintentional Emitter per ICES-003Intentional Emitter per RSS Si l’appareil est équipé d’une bande 2,4 G ou 5 G 116 117 Brazil European UnionEuropean Union CE Marking and Compliance Notices European Directives Česky CzechDansk Danish Ελληνική GreekFrançais French Íslenska IcelandicSem gerðar eru í tilskipun 1999/5/EC Norsk Belgium France RTC Caution Weee Symbol Information India OnlyApplicable in countries with separate collection systems Samsung Packaging Take-Back Program Product Specifications Registered Trademarks Energy Star Partner Glossary Hibernation Mode Firewall Network Administrator Notification AreaPartition Protocol Sleep Mode ServerShare Shared Folder Index

Diagnosing the Computer Status and Troubleshooting

Apps

Center.

Diagnosing