Troubleshooting

Windows recovery function

If the Recovery application is not supported by the computer, recover system to factory default settings using the recovery function of Windows.

Reinstalling Windows will erase all data saved on the computer. Back up application and personal data to an external storage device before reinstalling Windows.

1

Open the Charms and select the Settings charm → Change

 

PC settings Update and recovery Recovery.

2

Select Get Started under Remove everything and reinstall

 

Windows.

 

Select Get Started under Refresh your PC without affecting

 

your files to recover the computer while keeping photos,

 

videos, music files, and documents.

3

Follow the on-screen instructions to proceed with the

 

reinstallation.

After a recovery, on the Start screen, click at the lower- left edge, and select SW Update to install the necessary Samsung applications.

Q&A

When experiencing problems with the computer, try these solutions.

Windows

Where is the Shut down button?

Touch screen:

Open the Charms and select the Settings charm → Power Shut down.

Touch and hold the Start button, and then select Shut down or sign out Shut down.

Mouse:

Open the Charms and select the Settings charm → Power Shut down.

Right-click the Start button, and then click Shut down or sign out Shut down.

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Samsung NP940X3GK01US, NP940X3GK04US, NP940X3GK02US user manual Windows recovery function, Where is the Shut down button?