Troubleshooting

Making a disk image of factory default settings

Create a factory disk image to simplify the restoring process.

1

Connect an external storage device.

2

On the Start screen, click at the lower-left edge, and select

 

Recovery.

3

Select Factory image.

4

Select an external drive → Run.

5

Follow the on-screen instructions to complete creating the

 

disk image.

6

Disconnect the external storage device and store it in a safe

 

place.

To recover the computer to the factory default settings with the factory image, connect the external storage device. Start the Recovery application and select the upper-left Recover

factory default point → the lower-right Recover.

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Samsung NP940X3GK04US, NP940X3GK01US, NP940X3GK02US Making a disk image of factory default settings, Select Factory image