What is MagicInfo Pro?

Using MagicInfo Pro

Library

Screen

Schedule

Remote Management

Message

Option

Client / Contents

Troubleshooting

Server

 

 

 

 

 

 

 

 

Troubleshooting

When a monitor is not connected to the server

￿Check whether the network environment for the server and monitor is normal.. (Check the network cable connections and IP address settings, etc)

￿Check whether a correct network card has been selected when there is more than one network card in the PC where the server is operating.

(Use the Network Device item in the Server Option window.)

￿Check whether the server names used by the server and monitor are the same.

￿Check whether the connection methods used by the server and monitor are the same.

(Automatic connection using a server name / Direct connection using an IP address)

￿If the connection method is set to Automatic connection using a server name, check whether the server and monitor are on the same subnet.

￿If the connection method is set to Direct connection using an IP address, check whether the IP address of the server set in the monitor is correct. If the server and monitor are on different networks, the IP address of the server must be a public IP address.

￿Check whether the PC prevents the server from accessing the monitor because of the Windows Firewall.

When the icon next to the monitor name is amber, and not blue which means 'connected normally'

This occurs when the network connection is normal but the connection between the server and the monitor is abnormal. This may also occur when the monitor is connected to a different server or the network state is abnormal. Check the monitor connections and the network state.

When publishing is not performed successfully

￿Check whether the checkbox next to the monitor to which you want to publish to is selected..

￿Check whether the monitor to which you want to publish to is connected to the server.

￿Check whether the Operating Mode of the monitor to which you want to publish to is set to Scheduler.

￿Check whether the monitor has sufficient free disk space.

￿Check whether the screen exists within the publishing time.

When publishing is completed even though 100% is not displayed in the Publishing

Status.

￿The percentage displayed in the Publishing Status is the ratio of the size of the content the monitor has actually downloaded to the total size of all the content which is set to be downloaded on the screen. If 100% is not displayed, it means that the monitor has failed to download the content files. To view the results, double-click the Result cell of the monitor or use the buttons displayed when clicking it. Check whether the file the monitor failed to download actually exists on the server or content server and is correct.

￿Check whether StreamServer.exe, which is performed at the same time when the server starts up, is running normally. (Check whether StreamServer.exe is running by viewing its tray icon or looking for its image name in the Processes tab of the Task Manager.) If it is not running, run the server again, or run StreamServer.exe again in the folder with the server's executable files.

When a schedule is not performed normally

￿Check whether the schedule has been published successfully.

￿Check whether the system times of the server and monitor are the same.

Password / Log In

The password you enter when installing MagicInfo Pro becomes the password of the

Administrator account by default.

If you forgot your password, remove and reinstall the program.