Manuals / Samsung / TV and Video / Flat Panel Television

Samsung PN50C550, PN50C590, PN58C540, PN58C550 Troubleshooting, Issues Solutions and Explanations

Models: PN50C550 PN58C540 PN58C590 PN50C590 PN58C550

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Other Information

Troubleshooting

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “www.samsung.com,” then click on Support, or call Samsung customer service at 1-800-SAMSUNG.

Issues

Solutions and Explanations

Poor picture

First of all, please perform the Picture Test and confirm that your TV is properly displaying the test image.

 

(go to MENU - Support - Self Diagnosis - Picture Test) (p. 26)

 

If the test image is properly displayed, the poor picture may be caused by the source or signal.

 

 

The TV image does not look as good as it

• If you have an analog cable/satellite box, upgrade to an HD digital set top box. Use HDMI or

did in the store.

Component cables to deliver HD (high definition) picture quality.

 

• Cable/Satellite subscribers: Try HD stations from the channel line up.

 

• Antenna connection: Try HD stations after performing Auto program.

 

✎✎ Many HD channels are up scaled from SD(Standard Definition) contents.

 

• Adjust the Cable/Sat box video output resolution to 1080i or 720p.

 

 

The picture is distorted: macro block error,

• Compression of video contents may cause picture distortion, especially in fast moving pictures such

small block, dots, pixelization.

as sports and action movies.

 

• Low signal level can cause picture distortion. This is not a TV problem.

 

• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on Analogue and digital TV.

 

 

Color is wrong or missing.

• If you’re using Component connection, make sure the component cables are connected to the

 

correct jacks. Incorrect or loose connections may cause color problems or a blank screen.

 

 

There is poor color or brightness.

• Adjust the Picture options in the TV menu. (go to Picture mode / Color / Brightness / Sharpness)

 

(p. 17)

 

• Adjust Energy Saving option in the Setup menu (go to MENU - Picture - Eco Solution -

 

Energy Saving) (p. 17)

 

• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Picture Reset)

 

(p. 20)

 

 

There is a dotted line on the edge of the

• If the picture size is set to Screen Fit, change it to 16:9 (p. 19).

screen.

• Change cable/satellite box resolution.

 

 

The picture is black and white.

• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of

 

component input 1 on the TV.

 

 

When changing channels, the picture

• If connected to a cable box, please try to reset it. (reconnect the AC cord and wait until the cable box

freezes or is distorted or delayed.

reboots. It may take up to 20 minutes)

 

• Set the output resolution of the cable box to 1080i or 720p.

 

 

Sound Problem

First of all, please perform the Sound Test to confirm that your TV audio is properly operating.

 

(go to MENU - Support - Self Diagnosis - Sound Test) (p. 26)

 

If the audio is OK, the sound problem may caused by the source or signal.

 

 

There is no sound or the sound is too low

• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.

at maximum volume.

 

 

 

The picture is good but there is no sound.

• Set the Speaker Select option to TV Speaker in the Sound menu (p. 21).

 

• If you are using an external device, make sure the audio cables are connected to the correct audio

 

input jacks on the TV.

 

• If you are using an external device, check the device’s audio output option (ex. you may need to

 

change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).

 

• If you are using a DVI to HDMI cable, a separate audio cable is required.

 

• If your TV has a headphone jack, make sure there is nothing plugged into it.

 

• Reboot the connected device by reconnecting the device’s power cable.

 

 

The speakers are making an inappropriate

• Check cable connections. Make sure a video cable is not connected to an audio input.

noise.

• For antenna or Cable connections, check the signal strength. Low signal level may cause sound

 

distortion.

 

• Perform the Sound Test as explained above.

 

 

No Picture, No Video

 

The TV won’t turn on.

•Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

•Make sure the wall outlet is working.

•Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns on, refer to “Remote control does not work” below.

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Samsung PN50C550, PN50C590, PN58C540, PN58C550, PN58C590 user manual Troubleshooting, Issues Solutions and Explanations
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PN50C550, PN58C540, PN58C590, PN50C590, PN58C550 specifications

Samsung has been a pioneer in the television market, and its Plasma TV series, particularly the PN58C550, PN50C590, PN58C590, PN58C540, and PN50C550 models, earned significant acclaim for their impressive display technology and features tailored for an immersive viewing experience.

The PN58C550 and PN50C550 are part of Samsung's C550 series, renowned for their high-quality picture performance and stylish design. Both models utilize Samsung's Plasma technology, which provides deeper blacks, vibrant colors, and wider viewing angles compared to traditional LCD TVs. The 58-inch and 50-inch screens, respectively, offer substantial real estate for immersive viewing, making them ideal for movie nights or gaming sessions.

One standout feature of these models is their Samsung 30,000:1 contrast ratio, which enhances the picture quality by delivering dynamic and lifelike visuals. Combined with the Ultra FilterBright technology, these TVs work to reduce glare and reflections, ensuring that viewers can enjoy a clear picture, even in brightly lit rooms.

The PN58C590 and PN50C590 models, part of the next variant in the lineup, elevate the experience with improved connectivity options. These models come with multiple HDMI inputs, allowing users to easily connect their gaming consoles, Blu-ray players, and streaming devices. Additionally, they support Samsung’s AllShare technology, enabling users to share content from compatible devices directly to the TV over the home network.

The PN58C540, designed as an entry-level model, doesn't compromise on essential features while being budget-friendly. It still benefits from the Plasma display's superior color accuracy and deep blacks. This model offers a straightforward user interface and essential connections, making it a great choice for those looking for quality without the bells and whistles of more premium models.

All these models showcase Samsung's commitment to innovation and quality. With their robust build, aesthetic appeal, and excellent performance, the PN58C550, PN50C590, PN58C590, PN58C540, and PN50C550 models continue to be relevant in the competitive television market. Whether you are a sports fan, a cinephile, or just looking to enhance your living space with a top-tier television, these Samsung plasma models offer features that cater to a wide range of viewing preferences.