07 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning Settings > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

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Samsung QE65Q7CAMTXSQ, QE55Q7CAMTXSQ manual Troubleshooting and Maintenance, TV won’t turn on
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QE65Q7CAMTXSQ, QE55Q7CAMTXSQ specifications

The Samsung QE55Q7CAMTXSQ and QE65Q7CAMTXSQ are part of Samsung's esteemed QLED television lineup, combining advanced display technology with stylish design to deliver an immersive viewing experience. These models embody innovation, quality, and premium features tailored for discerning viewers.

One of the standout features of the QE55Q7CAMTXSQ and QE65Q7CAMTXSQ is the Quantum Dot technology. This proprietary technology utilizes nano-sized particles that enhance color accuracy and brightness, resulting in vibrant and lifelike images. With a peak brightness that allows for stunning HDR performance, viewers can enjoy a wider color spectrum, bringing cinematic flair to every scene.

Both models are equipped with 4K UHD resolution, boasting four times the pixel count of Full HD. This ensures that every detail is crystal clear, enriching the viewing experience whether it's movies, sports, or gaming. The Ultra HD Upscaling technology further enhances content by intelligently upgrading lower-resolution media for optimized viewing.

The Quantum HDR feature is another key characteristic of these televisions, which employs HDR10+ technology. This allows for dynamic tone mapping, adjusting the brightness and contrast of each scene in real-time. As a result, shadows appear deep and rich, while highlights remain bright and detailed.

In terms of design, these models present a sleek and modern aesthetic with a minimalist bezel that maximizes the screen-to-body ratio. The One Connect Box design simplifies cable management, eliminating clutter and enhancing the overall appearance of your entertainment space.

Smart capabilities are also embedded within the QE55Q7CAMTXSQ and QE65Q7CAMTXSQ, powered by the Tizen OS. This provides access to a plethora of streaming services, applications, and smart home integration. Voice assistants such as Bixby, Alexa, and Google Assistant are supported, allowing for hands-free control and seamless operation.

Additionally, the televisions feature Samsung’s Ambient Mode, which transforms the TV into a decorative piece when not in use, displaying artwork or blending with the wall color.

Connectivity options abound, featuring HDMI, USB, and Ethernet ports, enabling easy integration with other devices. The Dolby Digital Plus audio technology ensures a rich sound experience, complementing the stunning visuals.

In conclusion, the Samsung QE55Q7CAMTXSQ and QE65Q7CAMTXSQ offer a remarkable blend of cutting-edge technology, stunning visuals, and smart functionality, making them a great choice for anyone looking to elevate their home entertainment experience.
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