Troubleshooting
Samsung Connect
Symptom | Action | |
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Could not find | • The Samsung Connect app is available for smartphones | |
“Samsung Connect” in | that run Android 6.0 (Marshmallow) or higher, or iOS 9.0 or | |
the app market. | higher. | |
| • The Samsung Connect app is available for applicable models | |
The Samsung Connect | only. | |
app fails to operate. | • The old Samsung Smart Refrigerator app cannot connect with | |
| Samsung Smart Home models. | |
The Samsung Connect | • You must log into your Samsung account to use the app. | |
• Make sure that your router is operating normally. | ||
app is installed but is | • If you have not connected your refrigerator to the Samsung | |
not connected to my | ||
Connect App after the app was installed, you must make the | ||
refrigerator. | ||
connection using the device registration function of the app. | ||
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Could not log into the | • You must log into your Samsung account to use the app. | |
• If you don’t have a Samsung account, follow the app’s | ||
app. | ||
onscreen instructions to create one. | ||
| ||
An error message | • Easy Connection may fail due to the distance from your | |
appears when I | ||
access point (AP) or electrical interference from the | ||
try to register my | ||
surrounding environment. Wait a moment and try again. | ||
refrigerator. | ||
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The Samsung Connect | • Exit and restart the Samsung Connect app or disconnect and | |
app is successfully | reconnect the router. | |
connected to my | ||
• Unplug the power cord of the refrigerator, and then plug it in | ||
refrigerator but does | ||
again after 1 minute. | ||
not run. | ||
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Troubleshooting
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