BEFORE YOU CALL FOR SERVICE...

Problem

Possible Causes

What To Do

 

 

 

 

 

Small or hollow cubes

Water filter clogged.

• Replace the filter cartridge with a new cartridge or with plug.

 

 

Door left open.

• Check to see if package is holding door open.

 

 

 

 

 

 

Slow ice cube freezing

Temperature control was not

• See about the controls.

 

set cold enough.

 

 

 

 

Orange glow in the freezer

Defrost heater is on.

• This is normal.

 

 

 

 

Cube dispenser does not

Icemaker turned off or water

• Turn on icemaker or water supply.

work(on some models)

supply turned off.

 

 

 

 

 

Ice cubes are frozen to ice-

• Remove cubes and move the feeler arm to the ON position.

 

maker feeler arm.

 

 

 

 

Irregular ice clumps in storage container.

Break up and discard remaining clumps.

Freezer may be too warm. Adjust the freezer control to a colder setting, one position at a time, until clumps do not form.

 

Dispenser is LOCKED.

• Press and hold the CHILD LOCK for 3 seconds.

Water has poor taste/odor

Water dispenser has not

• Dispense water until all water in system is replenished.

(on some models)

been used for a long time.

 

 

 

 

 

 

 

Water in first glass is

Normal when refrigerator is

• Wait 24 hours for the refrigerator to completely cool down.

warm (on some models)

first installed.

 

 

 

 

Water dispenser has not

• Dispense water until all water in system is replenished.

 

been used for a long time.

 

 

 

 

 

 

 

 

 

Water system has been drained.

• Allow several hours for replenished supply to chill.

 

 

 

 

 

 

 

Water dispenser does not

Water supply line turned off or

• See Installing the water line.

not connected.

 

 

 

work(on some models)

 

 

 

 

 

 

 

Water filter clogged.

• Replace filter cartridge or remove filter and install plug.

 

 

 

 

 

 

Air may be trapped in the

• Press the dispenser arm for at least two minutes.

 

water system.

 

 

 

 

Dispenser is LOCKED.

• Press and hold the CHILD LOCK pad for 3 seconds.

 

 

 

 

Water spurting from dis-

Newly-installed filter cartridge.

• Run water from the dispenser for 3 minutes (about one and

penser (on some models)

 

a half gallons).

 

 

 

 

Water is not dispensed

Water in reservoir is frozen.

• Call for service.

 

 

 

 

(on some models) but

Refrigerator control setting is

• Set to a warmer setting.

 

 

icemaker is working

too cold.

 

 

 

Ice cubes stuck in icemaker. (Green power light on icemaker blinking).

Turn off the icemaker, remove cubes, and turn the icemaker back on.

Water on kitchen floor or

Drain in the bottom of the

• See Care and cleaning.

on bottom of freezer

freezer clogged.

• Check the filter lock.

 

Cubes jammed in chute.

• Poke ice through with a wooden spoon.

 

 

 

No water or ice cube

Supply line or shutoff valve is

• Call a plumber.

production

clogged.

 

 

Water filter clogged.

• Replace filter cartridge or remove filter and install plug.

 

 

 

 

Dispenser is LOCKED.

• Press and hold the CHILD LOCK pad for 3 seconds.

 

 

 

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