Samsung RSG5PURS1/XEO, RSG5PCRS1/XEO, RSG5FURS1/ANU, RSG5PURS1/EUR, RSG5PCRS1/XEF Troubleshooting

Troubleshooting

PROBLEM	SOLUTION
The	• Check that the power plug is properly connected.
refrigerator	• Is the temperature control on the display panel set to the correct temperature? Try setting it to a lower
does not work	temperature.
at all or it	• Is the refrigerator in direct sunlight or located too near a heat source?
does not chill	If so, it may not be able to cool suffi ciently. Install it in a location that is out of direct sunlight and not
sufficiently.	near a heat source.
	• Is the back of the refrigerator too close to the wall, preventing proper ventilation?
	If so, it may not be able to cool suffi ciently. Keep it an appropriate distance from the wall.
	• Is there too much food inside so that the food is blocking the outlet vent?
	To keep the refrigerator at a suitable temperature, do not fi ll the refrigerator with too much food.
The food in	• Is the temperature control on the display panel set to the correct temperature? Try setting it to a warmer
the fridge is	temperature.
frozen.	• Is the temperature in the room very low?
	• Did you store the food with a high water content in the coldest part of the fridge? Try moving those
	items into the body of the fridge instead of keeping them in the CoolSelect Zone™ drawer.
You hear	• Check that the refrigerator is level and stable.
unusual	• Is the back of the refrigerator too close to the wall and therefore keeping air from circulating?
noises or	• Was anything dropped behind or under the refrigerator?
sounds.	• A “ticking” sound is heard from inside the refrigerator. This is normal and occurs because various
	accessories are contracting or expanding in relation to the temperature of the refrigerator interior.
The front	• Some heat is normal as anti-condensators are installed in the front corners of the refrigerator to prevent
corners of
	condensation.
the appliance
	• Is the refrigerator door ajar? Condensation can occur when you leave the door open for a long time.
are hot and	• Water condensation in the drawer may occur when storing vegetables and it will be removed naturally
condensation
is occurring.	as time passes.
Ice is not	• Did you wait for 12 hours after installation of the water supply line before making ice? It may take longer
dispensing.	to make ice if it is not suffi ciently cool, such as when fi rst installed.
	• Is the water line connected and the shut-off valve open?
	• Did you manually stop the ice making function? Make sure Ice Type is set to Cubed or Crushed.
	• Is there any ice blocked within the ice maker bucket?
	• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can
hear water	• This is normal. The bubbling comes from the refrigerant coolant liquid circulating through the refrigerator.
bubbling
in the
refrigerator.
There is a bad	• Has a food item spoiled?
smell in the	• Make sure that strong smelling food (for example, fi sh) is wrapped so that it is airtight.
refrigerator.	• Clean out your freezer periodically and throw away any spoiled food.
	When cleaning the inside of the fridge, store food elsewhere and unplug the appliance. Wipe with a dry
	dishcloth after 2-3 hours and then circulate air inside the refrigerator.
Frost forms	• Is the air vent blocked? Remove any obstructions so air can circulate freely.
on the walls	• Allow suffi cient space between the foods stored for effi cient air circulation.
of the freezer.	• Is the freezer drawer closed properly?
	If the freezer drawer is not completely closed or is blocked, humidity from outside may enter and cause
	severe frost to form.
Water	• Is the water line connected and the shut-off valve open?
dispenser	• Has the water supply line tubing been crushed or kinked?
is not	Make sure the tubing is free and clear of any obstruction.
functioning.	• Is the water tank frozen because the refrigerator temperature is too low?
	Try selecting a warmer setting on the main display panel.
	• Check if the fi lter is properly installed. If it is not properly installed, the water dispenser may not work.
	troubleshooting _25

03 TROUBLESHOOTING