5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A blank screen appears / I cannot turn the product on

Is the power cord connected properly?

Check the connection status of the power cord.

 

 

 

(Connected using the D-sub cable)

 

Check the cable connecting the PC and the product.

Is the <Check Signal Cable> message displayed on the

(Connected using the DVI cable)

screen?

If the message appears on the screen even if the cable is

 

 

properly connected, recheck the input signal by pressing the [

 

] button of the product.

 

 

 

This occurs when the signal from the graphics card exceeds

Is the <Not Optimum Mode> message displayed on the

the maximum resolution or the maximum frequency of the

product.

screen?

In this case, set up the appropriate resolution and the fre-

 

 

quency for the product.

 

 

 

1. This occurs when the power saving function is running.

 

If you click the mouse or press any key, the screen will be

Is a blank screen displayed and does the power LED blink at

turned on.

a 1 second interval?

2. If the "Check Signal Cable" condition persists for more than

 

five minutes, Lossless mode will be activated.In Lossless

 

mode, the backlight of the monitor will turn off.

 

 

 

If you connect the DVI cable when the PC has booted up or if

 

you reconnect the DVI cable after disconnecting the cable

Did you connect with a DVI cable?

while using a PC, the screen may not be displayed because

 

some graphics cards do not output the video signal.

 

In this case, reboot the PC while the DVI cable is connected.

 

 

THE IMAGE IS TOO LIGHT OR TOO DARK.

Adjust the <Brightness> and <Contrast>. (Refer to the <Brightness>, <Contrast>)

The display brightness can differ according to the mode set for <

 

Angle>.

If <

 

Bright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.

 

 

 

 

 

 

 

 

 

The on screen adjustment menu (OSD) does not appear.

 

 

 

 

Did you cancel the screen adjustment?

Check if the OSD Adjustment Lock function is set to Off.

 

 

 

 

 

 

 

The color is weird / The picture is displayed in black and white

 

 

 

 

Is the entire screen displayed in the same color as if viewing

Check the cable connection to the computer.

the screen through a cellophane paper?

Reinsert the graphics card into the computer completely.

 

 

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

 

 

 

 

 

The display area suddenly moves to an edge or to the center.

 

 

 

 

 

Did you change the graphics card or the driver?

Please press the [AUTO] button to run the auto adjustment

function.

 

 

 

 

 

 

 

 

 

5-2

Troubleshooting

Page 61 Page 63
Page 62
Image 62
Samsung S22A450SW, S24A450MW, S24A450B Before Requesting Service, Blank screen appears / I cannot turn the product on
Page 61 Page 63

S19A450BW, S24A450BW, S19A450MR, S24A450B, S22A450BW specifications

Samsung has long been a leader in display technology, and its offerings in the monitor market reflect that legacy. The models Samsung S19A450BW-1, S24A450S, S19A450SW, S24A450M, and S24A450SW represent a solid line-up tailored for various users, be it for professional settings, education, or personal use.

The Samsung S19A450BW-1 is a 19-inch monitor that emphasizes efficiency with a focus on productivity. It boasts a sleek design with a slim bezel, making it an ideal choice for multi-monitor setups. The display employs a Samsung PLS panel, which enhances color accuracy and provides wider viewing angles compared to traditional TN panels. With a resolution of 1366 x 768 pixels, this monitor is suitable for basic tasks and casual use.

Moving up in size, the S24A450S features a 24-inch display that strikes a balance between size and performance. It is equipped with a Full HD resolution of 1920 x 1080 pixels, delivering clear and sharp images. The monitor supports a range of connectivity options including HDMI and DisplayPort, ensuring compatibility with various devices. Additionally, it employs eco-friendly technologies that reduce power consumption, making it not only a cost-effective option but also an environmentally friendly one.

The Samsung S19A450SW, similar to the BW model, retains the 19-inch size but incorporates features that support enhanced usability. This model emphasizes versatility with adjustable stand options, allowing users to customize their viewing experience. The vivid color reproduction on the PLS panel enhances visual quality, making it suitable for tasks such as graphic design or video editing.

For users who require larger screens, the S24A450M offers a 24-inch display with an impressive array of features. The monitor includes advanced viewing options such as Picture-in-Picture and Picture-by-Picture, which are invaluable for multitasking professionals. It also provides a flicker-free experience and low blue light technology, helping to reduce eye strain during extended use.

Lastly, the Samsung S24A450SW is another variant in the 24-inch category, featuring similar specifications but with unique ergonomic features. The monitor’s stand can be adjusted not just for height but also for tilting, allowing for a more comfortable viewing angle. Its energy-efficient design ensures functionality without compromising on sustainability.

In summary, these Samsung monitors provide an impressive spectrum of options for users looking for reliability, clarity, and performance. With their focus on innovative technologies and user-centric designs, the S19A450BW-1, S24A450S, S19A450SW, S24A450M, and S24A450SW models are well-positioned to meet the diverse needs of today’s digital landscape.
Top Page Image Contents