Samsung S27C390H Source device issue

Troubleshooting Guide

9 Troubleshooting Guide

Source device issue

There is no image on the screen and the power

LED blinks every 0.5 to 1 second.

The product is operating in power-saving mode.

Press any key on the keyboard or move the

mouse to return to normal operating mode.

Issues Solutions

A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is

booting, have your PC serviced.

Issues Solutions

Contents

Main Page SCREEN SETUP CONFIGURING TINT COORDINATING OSD SETUP AND RESET Page Page Copyright Icons used in this manual Cleaning Before Using the Product Securing the Installation Space The exterior may differ depending on the product. Precautions for storage Safety Precautions Symbols for safety precautions Electricity and Safety Installation and Safety Page Operation Page -_- Page Correct posture to use the product 1 1.1 Checking the Contents 1.1.2 Checking the Components Components 1.2 Parts 1.2.1 Frontal Button Page 1.2.2 Reverse Side 1.3 Installation 1.3.1 Attaching the Stand 1.3.2 Removing the Stand 1 Preparations 1.3.3 Adjusting the Product Tilt 1.3.4 Anti-theft Lock 1 2 3 4 2 2.1 Before Connecting 2.1.1 Pre-connection Checkpoints 2.2 Connecting and Using a PC 2.2.1 Connection Using the D-SUB Cable (Analog Type) 2 3 2.2.2 Connection Using the HDMI Cable 2 3 2.2.3 Connection Using an HDMI-DVI Cable 2 3 2.2.4 Connecting the Power Page 2.2.6 Setting Optimum Resolution 1 2 2.2.7 Changing the Resolution Using a PC Page Page Page 3 Configure the screen settings such as brightness. Adjust EnterReturn Angle 3.1 Brightness 3.2 Contrast This option is not available when Bright is in Cinema or Dynamic Contrast mode. 3.2.1 Configuring Contrast 1 Next, press [ ] to display the corresponding menu screen. 3.3 Sharpness 3.3.1 Configuring Sharpness 1 Next, press [ ] to display the corresponding menu screen. 3 3.4 SAMSUNG MAGIC Bright 3.4.1 Configuring SAMSUNG MAGIC Bright 1 3 Page 3.5 SAMSUNG MAGIC Angle 3.5.1 Configuring SAMSUNG MAGIC Angle 1 3 3.6 SAMSUNG MAGIC Upscale Upscale function can enhance the layers of the picture details and the vividness of the picture. 3.6.1 Configuring SAMSUNG MAGIC Upscale 1 Next, press [ ] to display the corresponding menu screen. 3.7 Image Size Change the picture size. 3.7.1 Changing the Image Size 1 Next, press [ ] to display the corresponding menu screen. 3.8 HDMI Black Level 3.8.1 Configuring the HDMI Black Level Settings 1 3 3.9 H-Position & V-Position H-Position: Move the screen to the left or right. V-Position: Move the screen up or down. 3.9.1 Configuring H-Position & V-Position 1 Next, press [ ] to display the corresponding menu screen. 3.10 Coarse Adjust the screen frequency. 3.10.1 Adjusting Coarse 1 Next, press [ ] to display the corresponding menu screen. 3.11 Fine Fine-adjust the screen to obtain a vivid picture. 3.11.1 Adjusting Fine 1 Next, press [ ] to display the corresponding menu screen. 4 4.1 Red 4.1.1 Configuring Red 1 3 4.2 Green 4.2.1 Configuring Green 1 3 4 4.3 Blue 4.3.1 Configuring Blue 1 3 4 4.4 Color Tone 4.4.1 Configuring the Color Tone Settings 1 3 4.5 Gamma 4.5.1 Configuring Gamma 1 3 5 Coordinating OSD 5 5.1 Language Set the menu language. 5.1.1 Configuring Language 1 5.2 Menu H-Position & Menu V-Position 5.2.1 Configuring Menu H-Position & Menu V-Position 1 3 4 5.3 Display Time 5.3.1 Configuring Display Time 1 3 4 5.4 Transparency 5.4.1 Changing Transparency 1 3 4 6 6.1 Reset 6.1.1 Initializing Settings (Reset) 1 3 6.2 Eco Saving 6.2.1 Configuring Eco Saving 1 3 6.3 Off Timer 6.3.1 Configuring Off Timer 1 3 6.4 Turn Off After 6.4.1 Configuring Turn Off After 1 3 4 6.5 PC/AV Mode 6.5.1 Configuring PC/AV Mode 1 Next, press [ ] to display the corresponding menu screen. 3 6.6 Key Repeat Time 6.6.1 Configuring Key Repeat Time 1 3 6.7 Source Detection 6.7.1 Configuring Source Detection 1 3 6.8 Customized Key 6.8.1 Configuring Customized Key 1 3 7 7.1 INFORMATION 7.1.1 Displaying INFORMATION 1 2 INFORMATION Menu and Others 7.2 Configuring Brightness and Contrast in the Initial Screen 1 2 3 8 8.1 MagicTune 8.1.1 What is "MagicTune"? 8.1.2 Installing the Software 1 2 Page 8.2 MultiScreen MultiScreen 8.2.1 Installing the Software 1 2 3 4 Restrictions and Problems with the Installation ("MultiScreen") 8.2.2 Removing the Software 9 9.1 Requirements Before Contacting Samsung Customer Service Center 9.1.1 Testing the Product 1 2 3 4 9.1.2 Checking the Resolution and Frequency Screen issue Source device issue 9.2 Q & A Page 10 10.1 General Page 10.2 PowerSaver 10.3 Standard Signal Mode Table Page Contact SAMSUNG WORLD WIDE 01-8000 112 112 Bogot: 6001272 Page Page Page Page Page Responsibility for the Pay Service (Cost to Customers) Not a product defect A Product damage caused by customer's fault Others Correct Disposal Correct Disposal of This Product (Waste Electrical & Electronic Equipment) Terminology Resolution Plug & Play Index B C D E Index S T