Samsung SDE-3004, SDE3004 user manual Troubleshooting

appendix

TROUBLESHOOTING

Symptom	Countermeasures
The system does not turn on and the indicator on the	 Check if the power supply system is properly connected.
front panel does not work at all.	 Check the system for the input voltage from the power source.
	 If the problem persists even after you have taken the above actions,
	check the power supplier and replace it with a new one if neccessary.
Some channels display just a black screen even if	 Check if the camera connected to the system properly displays the
they receive video sources.	image. Sometimes, this problem may occur on a camera that is not
	properly connected to the video source.
	 Check if the camera is properly supplied with power.
	 Sometimes, this problem may occur on a channel with weak video
	signal from a video distributor that is connected to multiple systems. In
	this case, input the video source of the camera directly into the DVR.
	This may find the cause and solve the problem.
If I press the [REC] button on the front panel, the	 Check if there is a free space on the HDD for the recording.
REC indicator does not flash, nor the player start	 Check if the record mode is set to ON in the record mode setting.
recording.
The screen displays the logo image repeatedly.	 This may occur from a problem with the main board, or the related
	software is corrupt.
	Contact the nearest service center for more information.
The Channel button does not work on the Live	 The Channel button does not work if the current screen is in the event
screen.	monitoring mode.
	In the event monitoring screen, press the [ALARM] button to exit the
	screen and select a channel.
The cursor will not move to the Start button when I	 Check if the channel and the date that you want to play are marked
start the calendar search.	with the V symbol.
	Both channel and date should be checked before you can start playing
	with the Start button.
When the alarm sounds, I press the [ALARM] button	 Press the [MENU] button to release the alarm in the following way:
on the Remote Control to release the alarm but it	1) To release the event monitoring mode : Monitoring Mode – set the
does not work. The alarm persists and I could not set	duration of the event monitoring to Off.
it off in any way.	2) To release the alarm sound : Event Record Mode - Alarm (Motion
	Detection/Video Loss) – deactivate the alarm sound.
	3) To release the event : Event Record Mode - Alarm (Motion Detection/
	Video Loss) – set the mode to Off.
A message of “Need to reset date/time.” Is displayed	 This message is displayed if there occurs a problem with the time
on the screen.	setting of the internal clock or an error in the clock itself.
	Contact the retailer or the service center for more information.
The time bar is not displayed in Search mode.	 The timeline can switch between normal and extension mode.
	In extension mode, the time bar may not be displayed in the current
	timeline. Switch to normal mode or use the left or right button to
	navigate through the time bar.
The “NO HDD” icon and an error message are	 Check the HDD for connection. If the problem persists in a normal
displayed.	condition, contact the nearest service center to have the HDD checked
	by the service personnel.

94_ appendix