TROUBLESHOOTING
PRINTING PROBLEMS
In addition to this section, troubleshooting information can also be found in the README files for each of the software programs. To view a README file, see the "Software Setup Guide".
Problem | Cause and solution | Page | ||
|
|
|
| |
|
| The machine is set to | 29 | |
|
| → Press the [ON LINE] key ( ) to turn on the ON LINE indicator | ||
|
| ( ). |
| |
|
|
|
| |
|
| The machine is not correctly connected with your |
| |
|
| computer. | 60 | |
|
| → Check both ends of the printer cable and make sure you have a | ||
|
| solid connection. Try a known good cable. For information on |
| |
|
| cables, see "SPECIFICATIONS". |
| |
|
|
|
| |
|
| Copy job is performed. | – | |
|
| → Wait until the copy job is complete. | ||
|
|
| ||
|
|
|
| |
|
| The port setting is not correct. | Software | |
|
| → Printing is not possible if the printer driver port setting is not | Setup | |
|
| correct. Set the port correctly. | Guide | |
The machine does not print. |
|
| ||
Your machine is not selected correctly in the current |
| |||
(ON LINE indicator ( | ) does not | application for the print job. |
| |
blink.) |
| → When choosing "Print" from the "File" menu located in | – | |
|
| applications, be sure you have selected "SHARP | ||
|
|
| ||
|
| (where XXXX is the model name of your machine) printer |
| |
|
| displayed in the "Print" dialog box. |
| |
|
|
|
| |
|
| The printer driver has not been installed properly. |
| |
|
| → Follow these steps to check and see if the printer driver is |
| |
|
| installed. |
| |
|
| 1 Click the "start" button, click "Control Panel", click "Printers |
| |
|
| and Other Hardware", and then click "Printers and Faxes". |
| |
|
| (On Windows 95/98/Me/NT 4.0/2000, click the "Start" button, | – | |
|
| select "Settings" and then click "Printers".) | ||
|
|
| ||
|
| 2 The "SHARP |
| |
|
| (where XXXX is the model name of your machine). |
| |
|
| 3 If the icon is shown but you still cannot print, the printer driver |
| |
|
| may not have been installed correctly. In this case, delete |
| |
|
|
| ||
|
|
|
| |
|
| The tray size settings are not the same on the machine | 16 | |
|
| and in the printer driver. | ||
|
| Software | ||
|
| → Make sure that the same tray paper size is set on the machine | ||
|
| Setup | ||
|
| and in the printer driver. To change the tray paper size setting in | ||
|
| Guide | ||
|
| the printer driver, see the Software Setup Guide. | ||
|
|
| ||
|
|
|
| |
The machine does not print. | The specified size of paper has not been loaded. | 14 | ||
→ Load the specified size of paper in the paper tray. | ||||
| ||||
(ON LINE indicator ( | ) was |
|
| |
The PAPER SIZE indicator is blinking. |
| |||
blinking.) |
|
| ||
| → When "Use close paper size (user program)" is disabled, the |
| ||
|
|
| ||
|
| PAPER SIZE indicator on the operation panel will blink. You can | 16, 21 | |
|
| press the [TRAY SELECT] key ( ) to select a tray manually, or | ||
|
|
| ||
|
| load paper in the bypass tray and press the [ON LINE] key ( ) to |
| |
|
| begin printing. |
| |
|
| → When "Use close paper size" is enabled, printing will take place | – | |
|
| using a size of paper that is close to the size of the print image. | ||
|
|
| ||
|
|
|
| |
44
